GCSE - English, Math's
Whitecross High
Hereford05.2000
Gemma Jones
England,UK
Education
Skills
- True confidante
- Flexible
- Excellent IT and prioritizing skills
- Appointment management
- Pragmatic and adaptable
- Logical thinker and constructive problem solver
- Careful planner
- Experienced in multiple calendar management
- Travel coordinating
- Confidentiality and discretion
- Excellent communicator with effective written skills
- Administrative support specialist
Accomplishments
- Grew fundraising and donation contributions by completing and organizing 10km run for 60+ with accuracy and efficiency.
- Planned and managed numerous events over the years in different locations for 150+ and 500+ personnel, communicating with Vendors, such as musicians, officiants and photographers for a smooth execution.
- Awarded Defense Intelligent Liaison Coin 2021.
- I am a very keen sportswoman and passionate about my health, well-being and fitness.
Timeline
Personal System Supervisor
HM Forces
03.2022 - Current
Office Manager
Defense Intelligence HM Forces
08.2019 - 09.2021
Personal Assistant - Equerry of His Royal Highness
The Royal Household - HM Forces
06.2018 - 08.2019
Human Resources Coordinator
101 Logistics Brigade - HM Forces
10.2017 - 06.2018
Human Resources Manager
The 1st Battalion The Royal Yorkshire Regiment - HM Forces
10.2015 - 11.2017
Personal Assistant and Office Manger
North Atlantic Treaty Organization (NATO) Headquarters Allied Rapid Reaction Corps
02.2015 - 10.2017
Clerical Assistant
The Kings Royal Hussars- HM Forces
02.2013 - 02.2015
Administrative Clerk
The 4th Battalion RIFLES- HM FORCES
09.2011 - 02.2013
Logistics Administrative Clerk
Headquarters 7th Armoured Brigade - HM Forces
01.2006 - 05.2010
Clerical Assistant
The 2nd Royal Tank Regiment - HM Forces
08.2001 - 01.2005
Enlisted Soldier
HM Forces
05.2001 - 08.2001
GCSE - English, Math's
Whitecross High
Summary
Experienced Office Management and Administration Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Accurate, assertive and adaptable individual. Flexible with positive work attitude focused on producing results under tight deadlines. Reliable, dedicated, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus and quality. Results-driven candidate with successful track record of providing administrative support in busy office environments. Willingness to take on added responsibilities to meet team goals. Highly talented at working independently or with others, to meet strict deadlines. Highly organized and consistently anticipates needs of clients.
Work History
Personal System Supervisor
HM Forces
Catterick
03.2022 - Current
- Managed and executed team building exercises and training that improved 40+ staffs performance and confidence.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated schedules and timelines for events.
- Coordinated travel and accommodations for event attendees.
- Managed reports and insured smooth running of inspections with positive results.
- Mentored 15+ employees and offered constructive feedback for performance improvement
- Developed professional relations with service employees to enhance trust and reliability.
- Monitored compliance with workplace policies and safety objectives.
Office Manager
Defense Intelligence HM Forces
London
08.2019 - 09.2021
- Managed office operations while scheduling appointments for department managers.
- Allocated resources, calendars and schedules effectively.
- Communicated and corresponded with Multi-National Defense Intelligence(DI) agencies worldwide with successful results.
- Set up conference calls and meetings for multiple personnel worldwide.
- Liaised with high profile personnel, dealing with highly classified material daily, coordinating secured areas with confidentiality and discretion.
- Planned, organized and executed logistics worldwide.
- Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
Personal Assistant - Equerry of His Royal Highness
The Royal Household - HM Forces
London
06.2018 - 08.2019
- Managed His and Her Royal Highnesses' calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments.
- Provided general administrative support including maintaining 100 + address details, appointments lists, reviewed change over of appointments, agendas and meetings.
- Maintained professional demeanor by staying calm when addressing unhappy or angry staff.
- Oversaw personal and professional calendars and coordinated appointments for future events
- Answered 30+ incoming phone calls and emails, and presented urgent requests for timely response.
- Maintained and organized shared drives, documents and spreadsheets in internal Workspace.
- Entrusted to handle confidential and sensitive situations in professional matter.
Human Resources Coordinator
101 Logistics Brigade - HM Forces
Aldershot
10.2017 - 06.2018
- Worked with managers to achieve compliance with organizational policies.
- Maintained human resources information system and kept employee files up to date and accurate.
- Coordinated technical training and personal development classes for staff members.
- Fostered positive work environment
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Coordinated training programs for multiple employees to improve productivity and performance.
Human Resources Manager
The 1st Battalion The Royal Yorkshire Regiment - HM Forces
Warminster
10.2015 - 11.2017
- Organized and led staff training to promote collaboration.
- Facilitated on-the-job training for new and current employees, bolstering employee job position knowledge and skill set.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Maintained payroll for employees in various locations, minimizing financial discrepancies through detailed report management.
- Distributed employee engagement surveys to identify areas of improvement.
- Conferred with supervisors to review, determine and recommend actions relative to human resource matters.
- Supported Human Resources Director and administration by performing research and providing input on policies and procedures.
Personal Assistant and Office Manger
North Atlantic Treaty Organization (NATO) Headquarters Allied Rapid Reaction Corps
Gloucester
02.2015 - 10.2017
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Built excellent employee experience through culture of service and execution of employee assistance programs.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Coordinated customer relations for smooth communication flows worldwide.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Delivered performance reviews, recommending additional training or advancements.
Clerical Assistant
The Kings Royal Hussars- HM Forces
Tidworth
02.2013 - 02.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated training, evaluated employees' work and corrected problems with clerical team.
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Coached new hires on company processes while managing employees to achieve maximum production.
Administrative Clerk
The 4th Battalion RIFLES- HM FORCES
Bulford
09.2011 - 02.2013
- Answered phone system and transferred callers to appropriate department or staff member.
- Communicated with service personnel via phone and email to confirm deliveries and respond to inquiries.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Arranged meetings and appointments and updated records to assist management.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Sorted, opened, and routed mail and deliveries to meet unit requirements.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization
- Restocked multiple office supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming correspondence for company records.
- Proofread and edited professional documents to fix errors.
Logistics Administrative Clerk
Headquarters 7th Armoured Brigade - HM Forces
Hohne
01.2006 - 05.2010
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response.
- Coordinated meetings and wrote minutes to distribute to attendees and units under Brigade command.
- Responded to emails and other correspondence to facilitate communication to other units worldwide.
Clerical Assistant
The 2nd Royal Tank Regiment - HM Forces
Fallingbostel
08.2001 - 01.2005
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Interacted with customers by phone, email, or in-person to provide information.
Enlisted Soldier
HM Forces
Winchester
05.2001 - 08.2001
- Maintained required level of proficiency in use of firearms.
- Upheld code of conduct and maintained professionalism in stressful situations.
Languages
English
Native language
Spanish
Elementary
A2
Overview
23
23
years of professional experience
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