Gemma Harvey
Sunderland
Summary
Accomplished professional with expertise in event management, coordination, and execution. Demonstrates strong skills in logistics management, venue and supplier liaison, and budget management. Proven track record in employee management and training and development. Committed to delivering seamless events while optimising resources and enhancing team performance.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work history
Administration & NHS Coordinator
Spire Healthcare
Seaham, Durham
02.2025 - Current
- Coordinated appointments, bookings, and patient pathways, enhancing patient access to private and NHS services.
- Liaised across departments to streamline processes and improve service delivery.
- Managed high volumes of enquiries, ensuring timely responses and maintaining high standards of customer service.
- Maintained strict confidentiality and attention to detail in a fast-paced environment.
Events Assistant (Freelance)
Fever Candlelight Concerts
North East
07.2024 - Current
- Coordinated event logistics, proactively addressing potential issues to ensure smooth operations.
- Facilitated set-up, guest management, and coordination for seamless operations.
- Assisted guests throughout events, maintaining high standards of customer experience.
- Liaised with speakers, delivering essential support and information to enhance event quality.
- Delivered live music events while enhancing guest experiences.
- Provided administrative support, contributing to effective planning and seamless execution of events.
Event Coordinator & Coach
Weights & Cakes CIC
Sunderland
08.2022 - 04.2025
- Prioritised attendee welfare to maintain a safe event environment.
- Built strong relationships with participants through effective client management, enhancing engagement.
- Generated event publicity using social media platforms effectively.
- Coordinated team activities to ensure seamless event execution, improving overall attendee experience.
- Facilitated smooth event operations by managing all logistical elements.
- Organised comprehensive event schedules to maximise efficiency.
- Planned and executed regional and national competitions throughout the UK.
- Oversaw complete event lifecycle, ensuring cohesive integration of marketing, logistics, and delivery.
Sales supervisor
Seaham Hall
Seaham, Durham
02.2021 - 03.2023
- Converted guest and event enquiries into bookings through tailored consultations and upselling premium services, enhancing overall revenue.
- Cultivated relationships with VIP guests by delivering personalised service, resulting in increased repeat bookings.
- Collaborated with events, sales, and reservations teams to ensure seamless client experiences.
- Acted as primary contact for event enquiries, guiding clients from initial contact to event delivery.
- Facilitated delivery of luxury events, guaranteeing smooth check-in and high guest satisfaction.
- Managed complex reservations and special requests for group bookings and events.
- Resolved escalated guest issues promptly, maintaining brand reputation and achieving high satisfaction scores.
Conference & Event Sales Manager
Holiday Inn Jesmond
Newcastle upon Tyne
07.2019 - 11.2019
- Enhanced bottom-line results through meticulous budget management.
- Forged strategic partnerships with stakeholders to achieve profitable outcomes.
- Conducted comprehensive market analysis to uncover new opportunities.
- Managed key accounts, ensuring consistent revenue generation.
- Handled event enquiries from initial contact to booking and operational handover.
- Executed venue show rounds and client consultations, converting enquiries into confirmed bookings.
- Coordinated conferences, private functions, and corporate events to meet revenue targets.
- Built strong relationships with corporate clients and local businesses to drive repeat business.
Education
Master of Science - Hospitality & Event Managment
University of Sunderland
Sunderland 09.2016 - 05.2017
Skills
- Event management
- Event coordination
- Event execution
- Logistics management
- Venue and supplier liaison
- Budget management
- Employee management
- Training and Development
Timeline
Administration & NHS Coordinator
Spire Healthcare
02.2025 - Current
Events Assistant (Freelance)
Fever Candlelight Concerts
07.2024 - Current
Event Coordinator & Coach
Weights & Cakes CIC
08.2022 - 04.2025
Sales supervisor
Seaham Hall
02.2021 - 03.2023
Conference & Event Sales Manager
Holiday Inn Jesmond
07.2019 - 11.2019
Master of Science - Hospitality & Event Managment
University of Sunderland
09.2016 - 05.2017