Gemma Harper

Responsibilities include:

• Development and upkeep of essential project documentation, including project charters, plans, requirements documents, risk registers, issue logs, status reports, change requests, and meeting minutes
• Facilitating collaboration among cross-functional teams, ensuring everyone is aligned with project goals
• Conducting risk assessments to proactively identify and address potential issues and devising mitigation strategies to keep the project on track
• Budget management, resource allocation, and monitoring progress against milestones to ensure projects are completed within time and budget constraints
• Cultivating a positive team environment, promoting motivation and productivity while simultaneously managing conflicts and resolving challenges that arise during the software development lifecycle
• Ensure adherence to project management methodologies and best practices
• Change management
• Proactively introduced and spearheaded 'Project Darwin,' a strategic initiative focused on formalizing and refining our internal processes with the aim of fostering a culture of continuous improvement to drive positive change in both the development process and customer experience. The following are examples of processes that have been included: Estimation process, Resource allocation, Meeting Hygiene, Development Lifecycle, Software upgrade repeatable approach, SharePoint cleanup, Scrum & Sprint improvement

• Conducting telephone-based client meetings, researching the market, recommending mortgage and protection solutions and responsible for processing all administration from initial engagement to completion of the mortgage
• Managing 2 introducers (1 of which I secured through networking) along with being an integral part of improving the firm systems and processes.

• Conducting telephone-based client meetings, researching the market, recommending mortgage and protection solutions and being responsible for processing all administration, from initial engagement to completion of the mortgage.

• Temporary maternity cover handling client account enquiries, preparing and processing general insurance and commercial policy renewals
• Sourcing quotes and selling household insurance to new clients.

• Running multiple small online businesses, selling luxury, high quality and bespoke gifts
• Responsibilities & Achievements: Brand and Logo Design, Market research, Supplier research, sourcing and accounting, Sales and marketing, Website design and maintenance using Magento CMS, PR, blogging and social media management, Maintaining and tailoring website for search engine optimization, Managing Google Ad words and Facebook Marketing Campaigns
• Finalist in the 'Future Star' Category Mumpreneur Awards 2014.

• Managing cases from assessment to completion, handling all correspondence and negotiating terms of settlement.

• Selling mortgage and lifestyle protection products to existing customers on an advised basis.

• Advising on and selling stocks and share-based investments.

• After starting in the Teleservices department as a customer service agent, progressed to a General Insurance Consultant selling general insurance products (Buildings and Contents, Accident and Sickness policies) and promoted through to the Lifestyle Protection Unit to sell their mortgage and lifestyle protection products (Life insurance, income protection, level term assurance) on an advised basis
• Successful in all roles with The Chelsea Building Society, achieving top sales agent in each department.