Gemma Green
Nuneaton
Summary
Detail-oriented analyst with proficiency in data interpretation and stakeholder engagement.
Demonstrated ability in strategic thinking and effective communication. Proven track record in problem-solving and process improvement, driving business success in RTE role.
Approachable leader focused on improving coaching effectiveness and nurturing positive relationships within the team and wider business
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Senior Business Analyst / Release Train Engineer
FedEx
Nuneaton, Warwickshire
06.2024 - Current
- Coached scrum masters and teams to achieve programme increment (PI) goals.
- Facilitated PI planning across five time zones to enhance coordination.
- Served as point of contact for escalations regarding business blockers.
- Guided ART members and leadership to promote collaboration between business and IT.
- Drive sustained improvement to optimise value delivery.
- Analyse and assess metrics throughout PI to evaluate performance and identify potential risks.
- Secured SAFe Agile certification in PO/PM, RTE & Leading SAFe.
Business Analyst / Product Owner
FedEx Express
Nuneaton, Warwickshire
01.2023 - 06.2024
- Served as primary liaison between IT development team and business for critical applications.
- Maximised value delivered by development and testing teams under supervision.
- Planned 10 to 12 weeks of work, establishing clear objectives and commitments.
- Collaborated with developers to ensure alignment with business requirements.
- Managed daily backlog, approving and accepting user stories and features.
- Generated reports for management detailing defects, incidents, and resolutions.
- Analysed business problems to identify opportunities for improvement.
Senior Planning & Engineering Specialist
FedEx Express
Nuneaton, Warwickshire
10.2018 - 01.2023
- Solely managed planning and scheduling of CBT trucks in alignment with CBT network requirements.
- Collaborated on P&E integration project, creating procedures to unify purple and orange processes.
- Organised and led discussions with FedEx stations and TNT LPCs regarding integration strategies.
- Executed integration processes and addressed operational issues post-implementation.
- Designed strategic road network plans encompassing contingency and base scenarios..
- Coordinated with RP&E and FP&E teams across EU to ensure cohesive business plans.
- Provided regular project updates and coordinated actions during senior management calls.
Senior Sales Solution & Support Representative
FedEx Express
Coventry, Warwickshire
02.2015 - 10.2018
- Served as primary contact for after-sales support, enhancing customer satisfaction.
- Conducted daily status reports to identify potential delays.
- Identified key issues affecting high spending customers through comprehensive analysis.
- Collaborated with internal and external teams to implement corrective actions.
- Generated and presented monthly service level reports, highlighting issues and trend analyses.
- Supported new team members through buddy system, facilitating smoother transitions.
- Identified and implemented smarter working methods to improve efficiency.
Inside Sales Executive
FedEx
Coventry, Warwickshire
05.2014 - 02.2015
- Exceeded quarterly business target of $7,500 by achieving $45,889.
- Consistently met daily call and opportunity targets.
- Ensured all closed won opportunities maintained a minimum activation rate of 70%.
- Educated customers on various IT solutions provided by FedEx.
- Cross-sold services across FedEx Express and FedEx UK to enhance customer offerings.
Education
NVQ Level 3 - Business & Administration
North Warwickshire and Hinckley College
Nuneaton, Warwickshire 04.2008 - 05.2009
NVQ Level 2 - Text & Word processing
North Warwickshire and Hinckley College
Nuneaton, Warwickshire 04.2008 - 05.2009
Skills
- Organisational skills
- Coaching and mentoring
- Leadership qualities
- Approachability
- Focused approach
Certification
SAFe Agile certified:
- PO/PM
- RTE
- Leading SAFe
Timeline
Senior Business Analyst / Release Train Engineer
FedEx
06.2024 - Current
Business Analyst / Product Owner
FedEx Express
01.2023 - 06.2024
Senior Planning & Engineering Specialist
FedEx Express
10.2018 - 01.2023
Senior Sales Solution & Support Representative
FedEx Express
02.2015 - 10.2018
Inside Sales Executive
FedEx
05.2014 - 02.2015
NVQ Level 3 - Business & Administration
North Warwickshire and Hinckley College
04.2008 - 05.2009
NVQ Level 2 - Text & Word processing
North Warwickshire and Hinckley College
04.2008 - 05.2009
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