Gemma Greaves

I worked this role for many years, and was my first proper experience in a workplace. But through my relationship and loyalty to the owners, I learnt and went on to manage the restaurant completely alone 3 days a week. This trust in my skills meant that I could manage new hires for the busy weekend and seasonal periods. Skills that I learnt in this role include:

• Facilitated staff training, resulting in better customer service.
• Enforced safety regulations to reduce workplace accidents.
• Followed health regulations whilst handling food, promoting safe practices.
• Facilitated smooth operations by setting up tables and booths.
• Managed cash register efficiently, ensuring accurate billing process for customers.
• Ensured customer satisfaction by addressing queries and complaints promptly.

During my time in this role, I was placed in all sections of front end, this includes: Self Service, Regular tills and the customer service desk. I was also a runner where I organized breaks, sorted customer issues and assisted with podding the cash towards the end of the day along with my manager.

This job was very busy but also helped my efficiency at work and also taught me lots of valuable retail skills like:

• Utilising point-of-sale system for streamlined transactions.
• Maintaining tidy sales area for professional appearance.
• Processing payments accurately to ensure a seamless checkout process for customers.
• Collaborating with team members, improved efficiency across the board.
• Resolving complaints with prompt, courteous service.
• Implementing Challenge 25 policy on all sales of all restricted items in store including lottery and tobacco on the customer service desk.