Gemma Fisher
Arbroath,Angus
Summary
A hard working woman with 20+ years in a working environment.
Customer-focused professional with over 20 years of experience delivering exceptional service across diverse industries. Skilled in building strong customer relationships, resolving issues with efficiency and empathy, and maintaining high standards in fast-paced environments. Recognised for excellent communication, teamwork, and problem-solving skills, with a proven ability to adapt quickly to new systems and procedures. Dedicated to creating positive customer experiences while supporting business goals and team success.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work history
Barista
Costa
Arbroath, Angus
06.2025 - Current
- Maintained cleanliness and organisation of work area to ensure efficient service delivery.
- Engaged with customers to provide recommendations and enhance their overall experience.
- Operated coffee machines and equipment with proficiency to ensure optimal performance.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Performed cash handling duties accurately to maintain financial integrity.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Maintained cleanliness of the café area whilst preparing orders.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Collaborated with team members during busy periods improving workflow efficiency.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Totalled bills and accepted cash, card and mobile payments.
- Stocked counters, refrigerators and food service bars with fresh supplies.
- Cleaned kitchen areas, food counters, and cooking utensils.
- Packed and served high volume of orders in busy fast food setting.
- Packaged takeaway food for easy transport by customers or delivery drivers.
Cinema host
Chalmers cinema
Arbroath, Angus
05.2024 - 06.2025
- Welcomed guests upon arrival, ensuring a friendly and engaging atmosphere.
- Assisted patrons with seating arrangements, optimising their viewing experience.
- Handled inquiries and resolved issues, providing exceptional customer service.
- Managed ticketing processes, maintaining accuracy and efficiency during peak hours.
- Trained new staff members on operational procedures, promoting consistent service quality.
- Responded to customer queries, ensuring satisfaction.
- Undertook stock management duties in the concession stand, ensuring ample supply of snacks and drinks.
- Handled cash transactions at the box office, maintaining accuracy and efficiency.
- Dealt with any technical issues promptly ensuring minimal disruption to film viewings.
- Maintained cleanliness in cinema areas by regular sweeping and tidying.
- Managed ticket sales to ensure smooth entry of patrons.
- Took on additional tasks on manager's request.
- Sold refreshments and snacks during show intervals.
- Sold admission, processed payments and issued tickets.
- Collaborated with team members for effective operation of cinema services.
- Monitored screening rooms during film showings to prevent disturbances and disruptions.
Team Leader
Superdrug
Arbroath, Angus
03.2024 - 04.2025
- Fostered a high-performing environment to drive productivity and quality.
- Developed strategies for improved performance level across the team.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Encouraged open communication, fostering a positive work culture.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Improved customer satisfaction through close collaboration with the team.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Cash up at end of night.
- Open and closing procedures and responsibilities
Services Assistant
Sainsburys
Dundee
11.2020 - 02.2024
- Coordinated stock management and ensured shelves were well-stocked and organised.
- Maintained cleanliness and organisation of work area to comply with health and safety regulations.
- Provided product information, influencing purchasing decisions positively.
- Checked for expired stock regularly, maintaining fresh product availability at all times.
- Collaborated with team members to improve overall service delivery.
- Replenished shelves swiftly after each sale, promoting continuous product availability.
- Assisted customers to find desired products, improving shopping experience.
- Served customers at tills efficiently, reducing waiting times significantly.
- Ensured safe working environment by adhering to health and safety regulations.
- Followed company policies rigorously whilst dealing with refunds or exchanges.
- Improved store efficiency with regular stock checks and inventory management.
- Assisted colleagues during busy periods effectively, ensuring a seamless service provision.
- Established and maintained good working relationships with customers to encourage repeat and referral business.
- Participated in staff meetings actively, contributing towards team development.
- Assisted in visual merchandising tasks, enhancing store presentation and appeal.
Hairdresser
Catrionas Hairdressers
01.2012 - 12.2020
- Worked 16 hours per week. Dealing with clients, stock taking, cash handling, general cleaning duties to maintain a good hygienic salon. Fully qualified hairdresser.
Student
Angus College
01.2009 - 12.2011
- Completed my SVQ in hairdressing. I learned all the skills of hairdressing whilst attending Angus College such as cutting, coloring and styling hair.
Saturday Helper
Catrionas Hairdressers
01.2006 - 12.2011
- I attended the salon every Saturday to help gain skills and knowledge to become a hairdresser. I started my passion at this salon and helped with the basic day to day duties. I helped serve tea and coffee, address to clients needs and overlooked my colleagues to learn. I kept the salon in a clean order and handled payments.
Education
SVQ Level 4 - Hairdressing
Angus College
01.2009 - 01.2011
Scottish Qualifications Certificate - Certificate in Admin, IT and Accounting
Dundee and Angus College
Arbroath06.2025
Skills
- Keen to learn new skills
- Able to build relationships with all ages and abilities
- Cash handling
- Take pride in all my work
- Stock taking
- Time keeping skills
- Dedicated in doing the best I can
- Highly motivated
- Teamwork
- Ability to work individually with a positive outcome for customers
- Cash register proficiency
- Health and Safety Compliance
- Customer Service
- POS Systems
References
References can be provided upon request.
Timeline
Barista
Costa
06.2025 - Current
Cinema host
Chalmers cinema
05.2024 - 06.2025
Team Leader
Superdrug
03.2024 - 04.2025
Services Assistant
Sainsburys
11.2020 - 02.2024
Hairdresser
Catrionas Hairdressers
01.2012 - 12.2020
Student
Angus College
01.2009 - 12.2011
SVQ Level 4 - Hairdressing
Angus College
01.2009 - 01.2011
Saturday Helper
Catrionas Hairdressers
01.2006 - 12.2011
Scottish Qualifications Certificate - Certificate in Admin, IT and Accounting
Dundee and Angus College
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