Gemma Edwards

I am a highly conscientious and well organised individual. In my current role I review large sets of data as well as speaking over the telephone to customers to collate as much information as possible to be able to assist customers. I work in a small team and work collaboratively, whilst also managing my own daily work queues. As a team our goal is to improve the customer journey recognising where customers may want to raise a complaint and doing what we can to resolve this at first contact. Prior to my current role I worked as a specialist Debt Advisor helping people with budgeting and advising on debt solution options specific to clients circumstances. Prior to 2020, I was as an analyst within the Data Insight Team and I was responsible for managing large volumes of corporate data. Using Microsoft packages including Excel, PowerPoint and Access I was responsible for managing large datasets and producing reports to both internal and external customers. I was responsible for the financial reporting for the project work carried out by the Asset Management team completing monthly reports for the management team. I am also motivated and tenacious as shown when given financial duties I set about gaining AAT qualifications alongside my day job.

Driven professional with a strong focus on customer engagement and problem-solving. Cultivates positive client relationships through effective communication and negotiation. Demonstrates adaptability and resilience in fast-paced environments, ensuring high-quality service delivery.

Experienced and approachable individual committed to helping businesses achieve long-term financial success. Exceptional communicator producing clear business direction and logical thinking to execute company strategies that meet business goals and objectives. Demonstrates flexible and innovative approach to problem-solving.