Gemma Bunyard
Rugby,Warwickshire
Summary
Accomplished Fitness and Wellbeing Manager with extensive experience at Nuffield Health, leading teams of personal trainers and rehabilitation specialists to achieve high-performance standards. Demonstrates expertise in customer service, team leadership, and operational efficiency, ensuring seamless site operations and compliance with health and safety regulations. Proven track record in managing budgets, optimising resource allocation, and enhancing client engagement through strategic programme delivery. Career history includes roles as Duty Manager and Wellbeing Personal Trainer, showcasing skills in performance monitoring, staff training, and project management. Committed to fostering professional development within teams while maintaining exceptional service quality.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Fitness and Wellbeing Manager
Nuffield Health
04.2022 - Current
- Lead and develop personal trainers, group exercise managers, and rehabilitation specialists to ensure high-performance standards.
- Managed budgets and KPIs for team and individual staff members to optimise resource allocation and performance.
- Oversee site operations, ensuring seamless coordination of personal training schedules, gym floor timetables, junior timetables, and charity programmes.
- Conducted recruitment training and appraisals for new staff to enhance team performance and integration.
- Facilitate operational success by supporting senior leadership team with daily site management.
- Ensured compliance with health and safety regulations to uphold a secure environment for all stakeholders.
- Facilitated daily operations of fitness centre through proactive equipment maintenance and enhanced facility cleanliness.
- Mentored junior colleagues to enhance departmental operations and foster professional development.
Duty Manager
Nuffield Health
12.2020 - Current
- Oversee daily operations, including opening and closing procedures, ensuring seamless functionality of premises.
- Address customer complaints with empathy and efficiency, resolving issues to maintain high satisfaction levels.
- Exemplify exceptional customer service standards and motivate staff to uphold comparable quality.
- Oversee cash handling procedures, including banking and safe management, to ensure financial security.
- Manage team rotas effectively, guaranteeing optimal staffing levels during peak hours to maintain service quality.
- Cultivated confidence and competence in junior staff to enhance service delivery standards.
- Use proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.
- Facilitated customer interactions by addressing concerns and resolving problems with a friendly and knowledgeable approach.
- Implement health and safety protocols, conducting regular checks to safeguard both staff and customers.
Wellbeing Personal Trainer
Nuffield Health
09.2018 - Current
- Cultivate PT clientele through effective appointment scheduling and exceptional customer service delivery.
- Deliver high-quality and professional services to members through Health Checks, programmes, and inductions.
- Designed and taught group exercise classes, specialising in circuits, LBT, HIIT, kettlebells, boxercise, and aqua to enhance participants' fitness levels.
- Design and deliver personalised training plans to clients, educating and supporting them on their fitness journeys.
- Facilitate charity programmes by implementing community exercise initiatives.
Lifestyle Consultant
Spirit Health Clubs
12.2017 - 08.2018
- Optimised health club operations to enhance member satisfaction through efficient management of enquiries.
- Enhanced safety and cleanliness by reducing incidents through vigilant lifeguarding and proactive maintenance.
- Enhance client engagement through delivery of personalised health checks and tailored training programmes.
- Boost membership sales through strategic tours and persuasive communication techniques.
Support Worker/Team Leader
Individual Support Solutions Ltd
10.2012 - 11.2017
- Administer personal care and medication to support adults with learning disabilities in achieving daily living goals.
- Orchestrate daily living assistance to promote client autonomy and self-reliance.
- Facilitated access to work placements and ensured attendance at health and social appointments.
- Coordinated meal preparation and personal hygiene assistance to ensure client well-being.
- Encouraged service users to participate in daily routines and community events.
- Enhanced care delivery skills through active participation in training sessions.
- Maintained accurate records of client progress and interventions.
- Managed challenging behaviour through effective de-escalation techniques to ensure safety.
- Communicated effectively with families to ensure understanding of care updates and guidance.
Support Worker
The Cube Disability
05.2011 - 10.2012
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
- Communicated effectively with clients' families, providing updates and advice to support them in their caring roles.
- Developed trusting relationships with service users and advocated on their behalf.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Encouraged service users to be independent and active members of society.
Waitress/Bar Staff/Housekeeper/Receptionist
The Pytchley Inn
08.2004 - 08.2011
- Supported front-of-house operations by engaging with members of the public daily.
- Assisted with various reception duties, including taking hotel and restaurant reservations, managing accounts and billing, and liaising with clients via email and telephone.
- Facilitated training of new and junior staff to improve team performance.
Education
Higher National Diploma - Operations Management
Lifetime Training
01-2027
A-Levels - IAO Level 3 Diploma in Fitness Instructing and Personal Training
Lifetime Training
01-2017
Bachelor of Science - Psychology
University of Portsmouth
Portsmouth01-2009
A-Levels -
Guilsborough School
Northampton, NTH01-2006
GCSEs -
Guilsborough School
Northampton, NTH01-2004
Skills
- Customer service
- Team leadership
- Performance monitoring
- Project management
- Health and safety compliance
- Staff training
- Client engagement
- Operational efficiency
Languages
British Sign Language
Intermediate
B1
Certification
- Paediatric First Aid
- SAEF-Qual
- CIMSPA Registered
- L3 Personal Trainer
Interests
- Motorsport
- Volunteering
- Baking
- Hiking
- Travelling
Timeline
Fitness and Wellbeing Manager
Nuffield Health
04.2022 - Current
Duty Manager
Nuffield Health
12.2020 - Current
Wellbeing Personal Trainer
Nuffield Health
09.2018 - Current
Lifestyle Consultant
Spirit Health Clubs
12.2017 - 08.2018
Support Worker/Team Leader
Individual Support Solutions Ltd
10.2012 - 11.2017
Support Worker
The Cube Disability
05.2011 - 10.2012
Waitress/Bar Staff/Housekeeper/Receptionist
The Pytchley Inn
08.2004 - 08.2011
Higher National Diploma - Operations Management
Lifetime Training
A-Levels - IAO Level 3 Diploma in Fitness Instructing and Personal Training
Lifetime Training
Bachelor of Science - Psychology
University of Portsmouth
A-Levels -
Guilsborough School
GCSEs -
Guilsborough School