Gemma Barnes
Ipswich,united kingdom
Summary
Proven track record in enhancing customer service at Morrisons through effective communication and problem-solving skills. Excelled in multitasking and maintaining calm under pressure, leading to a significant improvement in team performance and customer satisfaction. Demonstrated expertise in data entry and empathy, contributing to a positive and efficient work environment.
Overview
10
10
years of professional experience
Work History
Customer Aassistance
Morrisons
02.2018 - 10.2023
- Adhered strictly to company policies and guidelines while handling sensitive customer information securely.
- Recommended changes in process and procedures based on customer feedback.
- Supported customers through various channels such as phone, email, chat, or social media platforms proficiently adapting communication style accordingly.
- Collaborated with cross-functional teams to deliver exceptional customer service experiences.
- Developed strong rapport with customers to establish trust and loyalty.
- Communicated with customer to understand needs and concerns.
- Implemented effective communication strategies to maintain a positive work environment within the team.
- Participated actively in team meetings sharing best practices leading towards overall improvement of the department''s performance.
- Identified, monitored and resolved potential problematic customer issues.
Bar Tender
Grampion
12.2018 - 10.2019
- Adhered strictly to company policies and guidelines while handling sensitive customer information securely.
- Recommended changes in process and procedures based on customer feedback.
- Supported customers through various channels such as phone, email, chat, or social media platforms proficiently adapting communication style accordingly.
- Collaborated with cross-functional teams to deliver exceptional customer service experiences.
- Developed strong rapport with customers to establish trust and loyalty.
- Communicated with customer to understand needs and concerns.
- Implemented effective communication strategies to maintain a positive work environment within the team.
- Participated actively in team meetings sharing best practices leading towards overall improvement of the department''s performance.
- Identified, monitored and resolved potential problematic customer issues.
Housekeeping Room Attendant
Friars Hall Nurseing Home
08.2013 - 04.2016
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Improved efficiency by organizing cleaning supplies and equipment, ensuring easy access and minimal downtime.
Education
Level 5 Diploma - Family Support Worker
Health & Fitness
OnlinePublic Service - First Year
West Suffolk Collage
Bury St Edmunds07.2006
Gcses - Gcse
Sudbury Upper Schook
Sudbury Suffolk07.2004
Skills
- Multitasking
- Calm and Professional Under Pressure
- Reliability
- Excellent Communication
- Understanding Customer Needs
- Decision-Making
Timeline
Bar Tender
Grampion
12.2018 - 10.2019
Customer Aassistance
Morrisons
02.2018 - 10.2023
Housekeeping Room Attendant
Friars Hall Nurseing Home
08.2013 - 04.2016
Level 5 Diploma - Family Support Worker
Health & Fitness
Public Service - First Year
West Suffolk Collage
Gcses - Gcse
Sudbury Upper Schook
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