Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gemma Barnes

Gemma Barnes

Ipswich,united kingdom

Summary

Proven track record in enhancing customer service at Morrisons through effective communication and problem-solving skills. Excelled in multitasking and maintaining calm under pressure, leading to a significant improvement in team performance and customer satisfaction. Demonstrated expertise in data entry and empathy, contributing to a positive and efficient work environment.

Overview

10
10
years of professional experience

Work History

Customer Aassistance

Morrisons
02.2018 - 10.2023
  • Adhered strictly to company policies and guidelines while handling sensitive customer information securely.
  • Recommended changes in process and procedures based on customer feedback.
  • Supported customers through various channels such as phone, email, chat, or social media platforms proficiently adapting communication style accordingly.
  • Collaborated with cross-functional teams to deliver exceptional customer service experiences.
  • Developed strong rapport with customers to establish trust and loyalty.
  • Communicated with customer to understand needs and concerns.
  • Implemented effective communication strategies to maintain a positive work environment within the team.
  • Participated actively in team meetings sharing best practices leading towards overall improvement of the department''s performance.
  • Identified, monitored and resolved potential problematic customer issues.

Bar Tender

Grampion
12.2018 - 10.2019
  • Adhered strictly to company policies and guidelines while handling sensitive customer information securely.
  • Recommended changes in process and procedures based on customer feedback.
  • Supported customers through various channels such as phone, email, chat, or social media platforms proficiently adapting communication style accordingly.
  • Collaborated with cross-functional teams to deliver exceptional customer service experiences.
  • Developed strong rapport with customers to establish trust and loyalty.
  • Communicated with customer to understand needs and concerns.
  • Implemented effective communication strategies to maintain a positive work environment within the team.
  • Participated actively in team meetings sharing best practices leading towards overall improvement of the department''s performance.
  • Identified, monitored and resolved potential problematic customer issues.

Housekeeping Room Attendant

Friars Hall Nurseing Home
08.2013 - 04.2016
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
  • Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
  • Improved efficiency by organizing cleaning supplies and equipment, ensuring easy access and minimal downtime.

Education

Level 5 Diploma - Family Support Worker

Health & Fitness
Online

Public Service - First Year

West Suffolk Collage
Bury St Edmunds
07.2006

Gcses - Gcse

Sudbury Upper Schook
Sudbury Suffolk
07.2004

Skills


  • Multitasking
  • Calm and Professional Under Pressure
  • Reliability
  • Excellent Communication
  • Understanding Customer Needs
  • Decision-Making

Timeline

Bar Tender

Grampion
12.2018 - 10.2019

Customer Aassistance

Morrisons
02.2018 - 10.2023

Housekeeping Room Attendant

Friars Hall Nurseing Home
08.2013 - 04.2016

Level 5 Diploma - Family Support Worker

Health & Fitness

Public Service - First Year

West Suffolk Collage

Gcses - Gcse

Sudbury Upper Schook

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Gemma Barnes