Gemma Barker
Tillingham,UK
Summary
Confident and driven, possessing solid foundation in team management and conflict resolution. Demonstrated ability to lead and communicate clearly, fostering collaborative work environment. Committed to driving team success and operational excellence in all of the roles. Seasoned professional with focus on leadership and team management. Possessing unique skill set that includes staff development, workflow optimization and strategic planning. Committed to fostering productive work environments and driving business growth.
Overview
26
26
years of professional experience
7
7
years of post-secondary education
Work history
Pride Cleaning
2026.03 - 2026.04
- Currently working as domestic cleaner and ensuring excellent service for all current clients. Day to day cleaning/deep cleaning and end of tenancy cleans.
- Most of the clients want us on a weekly basis to focus on deep cleaning their bathrooms, kitchens, anything that customers struggle with to make ensure
- Ensuring all cleaning equipment is in working order
- Product filled and ready to go each day
- Organizing and de cluttering houses
- Maintaining cleans to a high standard
- Providing great Customer service
- Leaving making sure every house is done to perfection
- Great time keeping
- Efficient
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
Supervisor/Foh Manager
Parlour cafe-Burnham
2018.02 - 2026.01
- Running a small good team, great customer service, making sure the day today ordering and running of the cafe is being done, cashing up, dealing with customers and the odd complaints.. making sure the staff are aware of what they are doing day to day.
- Keeping a positive attitude between the team.
- Created work schedules
- Opened and closed the restaurant
- Maintained ongoing relationships with clients
- Assisted with recruiting and interviewing potential candidates
- Managed day to day sales
- Managed 7 employees
- Responsible for upholding health and safety standards
Reception & Administration Assistant/kitchen Assistant
Jacks Centre
2014.01 - 2018.01
- Initial main reception contact and Kitchen assistant welcoming members and guests to the centre.
- Key holder, responsible for opening up and closing the centre depending on time of shift.
- Checking before public are admitted that fire exits are functioning correctly
- Taking calls for general enquires and centre bookings
- Office filing of membership forms and invoicing, photocopying, accepting and recording centre deliveries.
- Updating excel spreadsheets for county league fixtures & friendly bowls matches.
- To organize refreshments and meals for players during and after matches.
- Purchase ordering of goods for the kitchen and bar.
- Running centre pro shop, taking payments and updating stock records
- Updating of staff rotas with centre manager
- Cashing up of bar, Kitchen and reception at the end of the day.
- Signing on new members and completing registration forms.
- Organizing meals and preparing meals for special event days.
- Taking bookings and giving centre tours for the public wishing to hire the function room.
- Updating and printing weekly menus for centre restaurants.
- Running of the centre bar during the day and evening serving drinks, hot food & snacks.
- I have undertaken and passed level 2 Food & Hygiene certification and help when staff are away or ill in the restaurant preparing meals and serving tea & coffee.
- I have undertaken a first aid course.
Credit Controller/Administrator/Sales
Shelfspan Ltd
2007.03 - 2013.12
- Customer Relations
- Invoicing Clients
- Dealing With Customer enquiries
- Sending out customer statements
- Providing product quotes to customers.
- Responding to customer complaints
- Filing customers information
- Through my employment I work to a high standard. I have good communication skills I have proven I can communicate well over the telephone and in writing. I am organized and can plan my work effectively, I have good time management and can complete tasks set under pressure. I can work under my own initiative and like to keep busy. I have good I.T skills and have knowledge of Microsoft office software. I am able to learn specific software when necessary
Sales Loans Administrator/Receptionist
HFS Loans /Capital One-Macclesfield
2002.01 - 2007.01
- Inputting applications onto system, insuring they are distributed to correct teams. Processing mail shot. Sorting internal external post and Fax. Processing cheques by post or D/X.
- Providing cover on reception meeting, greeting clients and customers ensuring they are dealt with correctly. Receiving deliveries and checking paperwork.
- Capital One - Promoted Unsecured loan processor
- Criteria checking Blackhorse applications
- Allocations of deals to the team
- Processing of Blackhorse applications on Equips system
- Contacting customers to inform decision of loan
- Chasing customers to check on progress of application
- Work to daily/weekly/monthly targets on calls and loan completions.
- Converted unsecured loans into sales
- Throughout my employment at Capital One Homeowner Loans I worked to a high standard. I continually hit targets and have received the employer of the month award on several occasions. We had team targets and individual targets each month that consisted of completion targets, average loan sizes and KPI targets. As part of my role I trained and supported other members of the team, this included acting up as assistant team leader when required.
Assistant
High Street News-Buxton
2001.02 - 2002.02
- Dealing with customers and entering Deliveries onto the computer.
- Worked hear whilst studying at college full time and Part time The Old Clubhouse-Buxton January 2000 to January 2002 at college manufacturing Cleaning products.
The Old Clubhouse
Buxton
2000.01 - 2002.01
- At college manufacturing Cleaning products.
Education
Business AVCE -
High Peak College
Harpur Hill, UK 2001.09 - 2002.06
English - undefined
Chelmsford College
Chelmsford 1998.09 - 1999.06
ST Peters High School - undefined
ST Peters High School
Burnham-On-Crouch, Essex, UK 1992.09 - 1998.06
Skills
- Punctual
- Excellent communication skills
- Excellent organisation skills
- Able to work under pressure
- Enthusiastic team member
- Good hard worker
- Punctual and efficient
- Effective delegation
- First Aid certification
- Time efficiency
- Task prioritisation
Custom Section
True
Personal Information
- Title: FOH Manager
- Work Permit: Yes
- Availability: Willing to relocate to: Tillingham, Essex burnham on crouch
- Visa status: Eligible to work in the UK: Yes
Timeline
Pride Cleaning
2026.03 - 2026.04
Supervisor/Foh Manager
Parlour cafe-Burnham
2018.02 - 2026.01
Reception & Administration Assistant/kitchen Assistant
Jacks Centre
2014.01 - 2018.01
Credit Controller/Administrator/Sales
Shelfspan Ltd
2007.03 - 2013.12
Sales Loans Administrator/Receptionist
HFS Loans /Capital One-Macclesfield
2002.01 - 2007.01
Business AVCE -
High Peak College
2001.09 - 2002.06
Assistant
High Street News-Buxton
2001.02 - 2002.02
The Old Clubhouse
2000.01 - 2002.01
English - undefined
Chelmsford College
1998.09 - 1999.06
ST Peters High School - undefined
ST Peters High School
1992.09 - 1998.06