Gemma Baldock
Cheltenham,Gloucestershire
Summary
Dedicated professional with expertise in cash handling, sales techniques, and delivering exceptional customer service. Demonstrates proficiency in time-efficient service and adaptability through flexible working hours, ensuring seamless operations in dynamic environments. Recognised for patience and tolerance, fostering positive interactions and maintaining high standards of service excellence. Committed to leveraging skills to drive customer satisfaction and support organisational goals.
Overview
14
14
years of professional experience
11
11
years of post-secondary education
Work history
Small business owner
Studio Gem
Cheltenham, Gloucestershire
2021.02 - Current
- Created business plan, secured funding for growth initiatives.
- Managed daily operations for smooth functioning of the business.
- Devised pricing policies that expanded customer base and enhanced sales.
- Monitored industry trends, adapted business strategies accordingly.
- Launched new products to meet market demands.
- Promoted company products and services on social media, resulting in increased brand visibility.
- Reached 28K+ social media followers by posting strategic and quality content.
- Sourced products from reliable vendors, ensuring consistent product quality.
Sales manager
Next Retail
Cheltenham, Gloucestershire
2015.05 - 2022.12
- Progressed from sales assistant to sales manager within four years.
- Worked with management team to enhance sales and customer service standards.
- Collaborated with store manager and assistant manager to boost sales performance.
- Supported in-store staff training initiatives to enhance safe working practices.
- Guided team members in women's and children's departments.
- Aided in developing store visual merchandising standards.
- Optimised sale events to maximise stock availability on shop floor and enhance customer shopping experience.
Cashier
Jockey Club Catering
Cheltenham, Gloucestershire
2012.03 - 2020.03
- Used Point of Sale system efficiently, speeding up transactions.
- Maintained clean and organised workspace to ensure efficient service.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Trained new cashiers on store policies and procedures to maintain standards.
- Worked alongside restaurant managers to enhance customer satisfaction and enjoyment.
- Recorded all monetary transactions at day's end on balance sheet.
Education
Bachelor of Arts - Fashion Design with Technology
Manchester Metropolitan University
Manchester 1998.09 - 2002.06
Foundation Degree in Arts - Art
University of Gloucestershire
Cheltenham 1997.09 - 1998.06
A-Levels -
Cleeve School
Cheltenham, Gloucestershire 1995.09 - 1997.06
GCSEs -
Cleeve School
Cheltenham, Gloucestershire 1990.09 - 1995.06
Skills
- Cash handling
- Sales techniques
- Customer Service
- Time-Efficient service
- Flexible working hours
- Patience and tolerance
Timeline
Small business owner
Studio Gem
2021.02 - Current
Sales manager
Next Retail
2015.05 - 2022.12
Cashier
Jockey Club Catering
2012.03 - 2020.03
Bachelor of Arts - Fashion Design with Technology
Manchester Metropolitan University
1998.09 - 2002.06
Foundation Degree in Arts - Art
University of Gloucestershire
1997.09 - 1998.06
A-Levels -
Cleeve School
1995.09 - 1997.06
GCSEs -
Cleeve School
1990.09 - 1995.06