Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic
GELRI ELTO DOS SANTOS

GELRI ELTO DOS SANTOS

Lowestoft,Suffolk

Summary

Experienced and approachable individual with professional, friendly and polite manner. Confident, quick learner comfortable working in fast-paced environments. Maintains excellent quality standards through thorough checks and proactively suggesting process improvements.

Overview

18
18
years of professional experience

Work History

Customer assistant

Lidl UK
Great Yarmouth, Norfolk
04.2024 - Current
  • Participated actively in staff meetings contributing valuable insights towards improving store performance.
  • Maintain a clean and organised workspace for the efficient operation of checkout area.
  • Communicated daily offers to customers, promoting in-store deals and discounts.
  • Stocked shelves regularly for easy access to products by customers.
  • Upheld company policies whilst interacting with customers to maintain brand reputation.
  • Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
  • Collaborated efficiently with team members to maintain smooth store operations.
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Operated till systems smoothly, streamlining check-out process for customers.
  • Improved customer relations by promptly addressing queries and concerns.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
  • Provided excellent customer service to ensure repeat business.
  • Ensured health and safety regulations complied within work premises at all times.
  • Dealt effectively with customer complaints, resolving issues professionally and amicably.
  • Handled cash and card payments with accuracy.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.

Community carer

Cera Care
Lowestoft , Suffolk
03.2024 - 12.2024
  • Advocated on behalf of clients when liaising with healthcare professionals or social workers.
  • Maintained accurate records of all interactions, observations and changes in the client's condition.
  • Provided high-quality care to elderly clients, ensuring their comfort and safety.
  • Ensured medication schedules were followed accurately to maintain client health.
  • Upheld strict confidentiality whilst handling sensitive information pertaining to client's medical history or personal issues.
  • Conducted regular risk assessments in client homes to ensure a safe environment at all times.
  • Collated comprehensive care plans for each client, tailoring services to individual needs.
  • Handled emergencies calmly and efficiently by immediately contacting relevant healthcare professionals.
  • Travelled between different households providing compassionate support for individuals unable to leave their homes.
  • Assisted clients with daily activities such as dressing, personal hygiene and meal preparation.
  • Operated mobility equipment safely to aid in the movement of clients around the home.
  • Communicated effectively with family members about client's condition and progress.
  • Delivered personal care to service users, from housekeeping to shopping and meal preparation.
  • Responded promptly to emergencies with quick thinking and appropriate action.
  • Administered oral and topical medication following instructions from medical personnel.
  • Prepared and served healthy, nutritious meals, taking into account any special dietary needs and personal preferences.
  • Executed housekeeping and meal preparation tasks, maintaining clean and comfortable living environment.
  • Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
  • Contributed to specialised care for people with dementia, re-enablement or people with continence difficulties.
  • Offered palliative care to patients with serious and terminal illnesses.
  • Conducted regular health assessments, monitoring and reporting any changes to relevant healthcare professionals.
  • Established and maintained working relationships with clients based on trust and non-judgement.

Case Cleaner

Arcus FM
Maidenhead, Berkshire
12.2022 - Current
  • Minimised plant breakdowns with rigorous Planned Preventative Maintenance (PPM).
  • Requested technical assistance to manage machine breakdowns for quick resolution

Duty manager

Sainsbury's, plc
Maidenhead, Berkshire
08.2020 - 09.2022
  • Lead a team with the purpose of delivery best customer experience at our shop's.
  • Protect the brand name providing a safe and clean environment to our customers, staff and contractors.
  • Guarantee staff training is provided regularly to maintain the brand standards high and giving opportunities for staff members to promote and learn new skills.

Operations Controller

Transport2 (Kura)
Maidenhead, Berkshire
03.2020 - 07.2020
  • Managed and motivated high-performing teams for successful KPI attainment.
  • Reduced costs and improved operations by analysing processes and customer feedback.
  • Analysed financial data to track and achieve budget targets.

Customer Assistant

Sainsbury's, plc
Maidenhead, Berkshire
03.2016 - 02.2020
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.

Kitchen Porter

Arens Bar & Grill
Pinner, Middlesex
04.2015 - 12.2016
  • Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
  • Ensured kitchen equipment, crockery and utensils were spotlessly clean after shifts, ready for next service.
  • Kept health and hygiene standards high, ensuring washed pots and cutlery were impeccably clean for service.

Logistics Operator

MAILBOXES ETC
Seville, Andaluzia
07.2014 - 08.2014
  • Facilitated smooth process for international shipments by accurately preparing import and export documentation.
  • Researched issues to address shipping errors and packaging mistakes.
  • Checked package labelling for clear, accurate dispatch information.
  • Scheduled freight collections to meet delivery timeframes.
  • Received goods and recorded delivery and onward transportation requests.

Door to door salesperson

Portugal Telecom
Amora, Seixal
02.2012 - 05.2012
  • .Delivered leaflets and other promotional items to assist customer communications.
  • Identified and obtained new customers to successfully meet all sales targets.
  • Resolved customer complaints politely, maintaining good relationships with existing customers.

Motorcycle courier

Telepizza, S.A
Amora, Seixal
03.2010 - 03.2012
  • Drove safely, minimising risk of accidents and traffic violations.
  • Guaranteed proper food temperature on arrival, using thermal bags to retain heat.
  • Delivered to customers on time by following pre-calculated route and schedule.

Fast food worker

McDonald's (Portugal)
Torre da Marinha, Seixal
02.2007 - 02.2008
  • Set up cash drawers, verifying adequate change was available for smooth running of shift.
  • Cooked range of burgers using grill and ovens, including beef, chicken and vegan options.
  • Operated fryer to create fresh and tasty fries quickly and efficiently.
  • Reduced risk of foodborne illness, following food safety and hygiene procedures across all tasks.

Education

BTEC - Business

Raynners College Londons
Hayes, Middlesex
07.2016

EQF 4 - Warehouse Management

GlobalXXI Consultores
Lisbon, Lisbon
02.2015

Skills

  • Stock control techniques
  • Till operation competence
  • Fluency in multiple languages
  • Recruitment and retention
  • Staff development
  • Team Leadership
  • Health and Safety regulations
  • Purchasing procedures
  • First aid training
  • Quality control procedures
  • Customer Service

Languages

Portuguese
Native
Spanish
Intermediate
B1
English
Proficient
C2

Affiliations

St Johns Ambulance - First Aider

Timeline

Customer assistant

Lidl UK
04.2024 - Current

Community carer

Cera Care
03.2024 - 12.2024

Case Cleaner

Arcus FM
12.2022 - Current

Duty manager

Sainsbury's, plc
08.2020 - 09.2022

Operations Controller

Transport2 (Kura)
03.2020 - 07.2020

Customer Assistant

Sainsbury's, plc
03.2016 - 02.2020

Kitchen Porter

Arens Bar & Grill
04.2015 - 12.2016

Logistics Operator

MAILBOXES ETC
07.2014 - 08.2014

Door to door salesperson

Portugal Telecom
02.2012 - 05.2012

Motorcycle courier

Telepizza, S.A
03.2010 - 03.2012

Fast food worker

McDonald's (Portugal)
02.2007 - 02.2008

BTEC - Business

Raynners College Londons

EQF 4 - Warehouse Management

GlobalXXI Consultores

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