Geethi Nava

Invoicing and Client Communication Credit Control and Payment Monitoring Bank Reconciliation and Financial Record-Keeping Accounts Payable and Expense Management

• Generate and issue accurate client invoices in a timely and personalised manner.
• Send invoices to clients through the appropriate channels, ensuring each communication is clear and customised as needed.
• Maintain and monitor the dedicated billing email inbox.
• Respond promptly and professionally to all billing and invoicing-related queries.
• Collaborate with internal teams to ensure invoice accuracy (e.g., project managers, sales team).
• Track outstanding invoices and follow up with clients for overdue payments.
• Send payment reminders in line with company policy and credit terms.
• Liaise with clients regarding payment plans, disputes, or adjustments.
• Maintain updated records of receivables and ensure proper documentation.
• Reconcile company bank statements with internal records on a regular basis.
• Investigate and resolve discrepancies promptly.
• Maintain accurate and up-to-date financial records for all transactions.
• Process company expenses and manage staff reimbursement claims.
• Manage and reconcile company credit card transactions.
• Ensure timely and accurate entry of supplier invoices and payments.
• Assist in preparing payment runs and liaising with vendors as needed.

Accepting customer payments , issuing invoices, maintaining petty cash Maintaining records for monthly expense and income reports

Bank reconciliations

Handling customer complains

Follow up pending work

Answering Office phone and assist clients and provide details on request

Worked as a Cashier and Sales Assistant , Hayes town Iceland store is a 3rd high revenue producing company stores in London, earning average 500 k per month with 31 employees . Working in Challenging working environment ensuring continue the high revenue level while providing best customer service

While working as a billing executive, worked as a business process outsource employee for few projects. I have worked for Insurance companies,

policy details confirmation department after follow up all documents.

- Sampath bank - credit card department.

- Apollo hospital - Customer complaint and satisfaction unit

· Accepting Billing adjustments requests via letters , faxes & E- mails

· Processing & entering Credit /Debit adjustments to the system accurately

· Maintaining records for future reference

· Preparing monthly reports for management inquiries

· Worked as a Front line officer on management request

· Issuing after sales orders in to the system