Geetha Adinarayana Reddy
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Free Entitlement Funding Officer
Hounslow Council
London
12.2023 - Current
- To carry out day to day administration, processes and procedures relating to the 2-, 3- & 4-year-old funding schemes and Early Years Pupil Premium
- To carry out onboarding of new providers by creating their logins on Synergy, to liaise with finance department for Agresso setup making sure providers are paid promptly
- Further to this, make sure paperwork is stored safely and securely after setup of new providers
- To act as primary contact for thirty-six childcare providers, offering support, technical advice, and guidance in relation to completing and submitting their funding claims and childcare sufficiency data within required timescales
- To be responsible for sense checking data on Synergy for accuracy, investigating any anomalies and discrepancies, importing the data form Synergy, and balancing funding claims
- To ensure integrity and accuracy of data is always maintained and data is held, transferred and used in secure manner and in accordance with local, corporate and statutory guidelines
- To support the Childcare Sufficiency & Early Years Funding Manager with the facilitation of payments to providers for their Early Years funding claims including the Early Years Pupil Premium
- To provide technical support and guidance to parents, advising on their eligibility and making decisions based on evidence provided when automated eligibility checking system is not able to confirm eligibility
- Undertake training courses offered by Council to further develop skills required for role
- Furthering knowledge with DfE Statutory Guidance
- Undertake any other duties commensurate with level of post, as required to ensure efficient and effective running of service
- Further to role, I have taken up analysing the funding payments, by importing All-claims data from Synergy, tidying up data, making adjustments, and analysing negative amounts of claims making sure correct amount is paid to all providers.
Business Support Officer
Brent Council
London
05.2022 - 12.2023
- Acting as the first point of contact within the MASH Team, maintaining professional communications with internal and external customers by taking responsibility for all post/telephone queries and handling them as appropriate. Managed over 50 customer calls per day.
- Dealing with all customer queries, including telephone contacts, online referrals and PACs (Police notifications)
- Identifying any potential issues with administrative processes and escalating to Senior Administration Officers or Principal Officers
- Inform social care managers if there are any urgent child protection issues
- Assessing any service complaints received and escalating to a Senior Administration Officer or Principal Officer where appropriate
- Promoting the 'Self Serve' ethos across departments
- Responsible for owning and proactively managing tasks to a successful conclusion
- Ensuring the sharing of best practice with peer groups as appropriate
- Compile scheduled and ad-hoc reports as required
- Ensure all electronic and paper records are kept up to date and set up new records where required
- Always dealing with sensitive information in a highly confidential manner
- The ability and resilience to deal with a high volume of calls which can be of a sensitive and urgent nature
- Carry out duties with due regard to the council's customer care, equal opportunities, information governance, data protection and health and safety policies and procedures.
Business Support Officer
Haringey Council
London
11.2021 - 05.2022
- To provide administrative support for the School Admissions Service and Children Missing Education teams within the Schools and Learning Service
- To maintain and develop effective record keeping and monitoring systems
- School Admissions: Accurately input and extract data, manage and maintain the admissions database
- To respond to parental enquiries on the telephone, by email or in writing
- Perform checks on admission applications as appropriate including address and date of birth checks
- To communicate and provide accurate information to parents, pre-schools, parents, schools, departments, and other local authorities in connection with admissions and all related work
- To undertake filing, positing, printing, post collection, photocopying and other such administrative tasks in relation to the post
- To assist officers in tracking and ensuring that appropriate records are made to monitor children out of school
- Children Missing Education Team: To accurately input data and upload new cases to the case management database Mosaic
- To track pupils by checking and searching education databases and/or by contacting schools
- To provide administrative support to compile letters, to update excel spreadsheets and interrogate data in relation to children missing education.
Business Support Officer
Sutton Council
London
10.2021 - 11.2021
- Being the first point of contact for any callers and visitors- be always friendly and helpful
- To provide administrative support to line managers, Financial Controllers, Human resources, quality assurance and training managers
- Management of office equipment
- To operate manual and computerized office systems, for example filing papers and maintaining databases
- Using a variety of software packages, such as Microsoft Word, Outlook, Power Point, Excel, access, etc
- To produce correspondence and documents and maintain presentation, records, spreadsheets and databases
- Using content management systems to maintain and update websites and internal databases
- Support at meetings and minute taking
- To publish monthly letters and quarterly newsletters of the organization
- Liaising with staff in other services and with external contacts
- Managing diaries, drafting and sending standard letters
- Ordering and maintaining stationery and equipment
- Inputting expenses and receipt information.
NHS Test and Trace
Serco
London
08.2021 - 10.2021
- Completed tier 2 call handling training
- Presently working on tier 2 live calls
- Working remotely dealing with outbound test and trace calls from the public
- Helping complete the questionnaire on the public's behalf and making sure if all the details are correct
- Providing non-clinical advice on COVID-19 and its symptoms
- Ensuring that the public are self-isolating, following protocols and abiding legal requirements
- Liaising with clinical team, translators while on the call with the public.
NHS Test and Trace
BMG Research
London
06.2021 - 07.2021
- Completed tier 2 and tier 3 call handling training
- Presently working on tier 3 live calls
- Working remotely dealing with outbound test and trace calls from the public
- Providing non-clinical advice on COVID-19 and its symptoms
- Ensuring that the public are self-isolating, following protocols and abiding legal requirements
- Liaising with clinical team, translators while on the call with the public.
Business Consultant
TGR Agency
London
09.2014 - 05.2021
- I worked with training centres in London helping them run, organise, and manage their organisation efficiently
- My job role included processing invoices, drafting financial reports and financial policies
- I also analysed and drafted financial budget plans
- I was proactive and was part of senior management team
- I was actively involved in the development of the organisations' profile
- Ensuring the use of effective and efficient mode of communication are used to various stakeholders through email, telephony or face to face interactions
- Chairing meetings to drive daily agendas or communicating with customers to convey information in a manner that suits them
- Preparing the daily schedule of the team
- Working in agile and collaborative manner with various colleagues within the business
- Working across multiple branches in a given area means a constant synchronised approach to completing tasks
- Proficient in taking minutes.
Day Care Officer
CHOICE Ltd
Maidenhead
12.2008 - 07.2014
- Handling and managing calls from relatives, discussing care services and plans
- Managing complaints and ensuring they are dealt with appropriately
- I daily co-ordinated external services by telephone, scheduling appointments and arranging appropriate agencies support for service users
- My day-to-day work was to help in planning a financial day care budget, daily timetable of activities for the service users whilst considering their emotional, psychological, physical and behavioural needs when planning and offering a service
- I took responsibility which I enjoyed ensuring that the level of day care offered to those service users were interesting and diverse by exploring new opportunities/activities where appropriate
- As a day care officer, my role was also to liaise with the service users' key workers, speech and language therapist on aims and interventions.
Education
Master of Science - Health Psychology
University of West London
UK08.2016
Master of Science - Clinical Psychology
Bangalore University
India04.2006
Bachelor of Arts - Economics, English Literature, Psychology
Bangalore University
India04.2004
Skills
- Decision-Making
- Multitasking Abilities
- Problem-Solving
- Analytical Thinking
- Organizational Skills
- Excellent Communication
- Time management abilities
- Data Analysis
- Attention to Detail
Timeline
Free Entitlement Funding Officer
Hounslow Council
12.2023 - Current
Business Support Officer
Brent Council
05.2022 - 12.2023
Business Support Officer
Haringey Council
11.2021 - 05.2022
Business Support Officer
Sutton Council
10.2021 - 11.2021
NHS Test and Trace
Serco
08.2021 - 10.2021
NHS Test and Trace
BMG Research
06.2021 - 07.2021
Business Consultant
TGR Agency
09.2014 - 05.2021
Day Care Officer
CHOICE Ltd
12.2008 - 07.2014
Master of Science - Health Psychology
University of West London
Master of Science - Clinical Psychology
Bangalore University
Bachelor of Arts - Economics, English Literature, Psychology
Bangalore University
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