Geetha Vijayanesan
London
Summary
Product Owner and Payments Implementation professional with extensive experience delivering card issuing and payment solutions across the fintech sector. Skilled in leading end-to-end product delivery, client implementations, and cross-functional initiatives involving Product, Engineering, Risk, Compliance, Operations, and Commercial teams. Experienced in translating business requirements into scalable solutions, optimising operational processes, and driving successful programme launches that enhance client experience and business performance. Passionate about building innovative payment products that deliver measurable value for customers and organisations. Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
14
14
years of professional experience
Work History
Issuing Operations Manager
Checkout.com
01.2026 - Current
- Lead end-to-end onboarding and implementation of card issuing programmes, delivering 100% configuration accuracy while reducing time to revenue.
- Liaise with internal stakeholders across Product, Engineering, Risk, Compliance, Legal, Finance, Operations, and Commercial, ensuring cross-functional teams remain aligned on project progress, priorities, and delivery milestones.
- Manage project plans, timelines, risks, dependencies, and stakeholder communications across multiple concurrent implementations.
- Partner with card schemes, processors, personalisation bureaus, and digital wallet providers to ensure launch readiness and successful programme delivery.
- Facilitate requirements gathering, technical integration, testing, and operational readiness activities to ensure successful implementations.
- Identify and implement process improvements to enhance onboarding efficiency, scalability, and the overall client experience.
- Own and manage monthly Apple Pay reporting, ensuring 100% compliance with scheme requirements.
- Lead the Fee Audit project, identifying missing and incorrect fee configurations to recover lost revenue.
- Lead account migration initiatives that eliminate manual processes and improve settlement efficiency.
Product Owner, Payments
Thought Machine
08.2020 - 11.2025
- Led end-to-end product lifecycle for Payments projects, defining strategy and roadmap to enhance value delivery for tier 1–3 banks and challenger banks.
- Collaborated with Product Managers, Solution Architects, Engineers, and Programme Managers to ensure timely delivery of capabilities meeting business goals and regulatory standards.
- Authored user stories and acceptance criteria; facilitated discovery workshops and requirements gathering to steer development from concept to production.
- Drove data-driven decisions by analysing usage, adoption, and performance metrics; iterated features to optimise client outcomes and reduce time to market.
- Worked with cross-functional teams on agile delivery best practices for design, testing, and governance.
- Collaborated with agile teams to define product roadmaps and ensure timely execution of product initiatives, while addressing user feedback and technical challenges.
- Contributed to internal documentation and product collateral to support knowledge sharing within the organisation.
- Utilised data analytics to inform product prioritisation and strategic direction, enhancing overall product performance.
- Worked on multiple scheme implementations and platform changes to support instant payments, batch processing, high value and cross border payments.
Product Analyst
FORM3
08.2019 - 07.2020
- Drove product strategy through market analysis; defined scope and prioritised enhancements to align with strategic objectives.
- Identified key stakeholders for product implementation and internal customer engagement; produced UML diagrams, and Interface Specifications.
- Worked with Product Managers and Engineering teams to prioritise the backlog, streamline interfaces, and ensure coherent roadmaps.
- Developed design documentation, including UML diagrams and Interface Specifications, to streamline processes.
IT Business Consultant, Payments
Fiserv
09.2017 - 08.2019
- Directed functional workstreams on large-scale programmes, maintained stakeholder communication, and resolved issues to keep delivery on track.
- Built robust relationships with internal and external stakeholders; translated business needs into practical solutions with architects.
- Deepened expertise in SWIFT, ISO 20022, and payments compliance testing to support product quality and regulatory readiness.
Business Analyst, Payments
Dovetail
03.2014 - 08.2017
- Fostered strong relationships with internal and external stakeholders to enhance project collaboration.
- Gathered and communicated business requirements effectively to project and solution development teams.
- Collaborated with technical architects to define and document business and system requirements.
- Developed expertise in SWIFT, ISO 20022, and compliance testing within the payments industry.
Assistant Vice President, MassPay Change Manager (Global Payments)
Barclays
06.2013 - 05.2014
Senior Business Analyst - Amstelveen Data Centre Exit Programme (ADCE)
RBS
London
09.2012 - 06.2013
Education
MSc - Business Systems Analysis and Design, Computer Software Engineering
City, University of London
London, United Kingdom01-2017
BA (Hons) - Financial Management, Finance, General
University of Westminster
London, United Kingdom01-2009
Skills
- Requirements Gathering and Elicitation
- Process Mapping / Flow Diagrams (Lucid Chart / Drawio)
- Gap Analysis (Excel)
- Workshop Facilitation (Miro)
- Stakeholder Management
- User Stories (Jira, Confluence)
- Acceptance Criteria
- Change Impact Assessment
- Scheme Analysis (BACS, SEPA, FedNow, FedWire, FedACH, Mastercard, Visa)
Timeline
Issuing Operations Manager
Checkout.com
01.2026 - Current
Product Owner, Payments
Thought Machine
08.2020 - 11.2025
Product Analyst
FORM3
08.2019 - 07.2020
IT Business Consultant, Payments
Fiserv
09.2017 - 08.2019
Business Analyst, Payments
Dovetail
03.2014 - 08.2017
Assistant Vice President, MassPay Change Manager (Global Payments)
Barclays
06.2013 - 05.2014
Senior Business Analyst - Amstelveen Data Centre Exit Programme (ADCE)
RBS
09.2012 - 06.2013
BA (Hons) - Financial Management, Finance, General
University of Westminster
MSc - Business Systems Analysis and Design, Computer Software Engineering
City, University of London