Geetha Retnasingam

· Led PMO services for regulatory change and front-office transformation portfolio (budget >£30M).

· Coordinated internal reviews and health checks, ensuring consistent project performance metrics and artefacts across workstreams.

· Liaised with finance and procurement teams to validate third-party supplier spend against delivery plans.

· Conducted post-implementation reviews and contributed to benefit realisation tracking and lessons learned exercises.

· Led end-to-end project governance across 15+ concurrent projects, ensuring alignment with Group Change Standards and minimising delivery risk.

· Oversaw £30M+ annual portfolio budget including regular financial reviews and variance analysis.

· Delivered standardised reporting packs for steering committees; improved data quality and timeliness of project KPIs.

· Partnered with Programme Managers to coach on resource forecasting, risk logging, and project planning accuracy.

· Played key role in PPM tool testing and optimisation PPM Tool Clarity and Power BI Dashboard

· Supported PM induction and developed training materials; mentored junior PMO analysts.

· Conducted thorough project audits, ensuring compliance with Organisation's standards.

· Led multiple cross-functional teams, achieving optimal performance in high-pressure situations.

· Provided mentorship to junior staff members, enhancing their professional growth.

· Led end-to-end portfolio governance across 15+ concurrent projects, ensuring alignment with Group Change Standards and minimising delivery risk.

· Oversaw £20M+ annual portfolio budget including regular financial reviews and variance analysis.

· Tracked programme health and led regular portfolio reviews with senior leadership, ensuring escalation and resolution of key risks.

· Ensured adherence to internal audit and compliance standards; led successful audit walkthroughs.

· Developed RAID log processes for risk management, establishing reporting protocols and escalation procedures.

· Developed reports providing stakeholder transparency.

· Executed day-to-day duties with accuracy and efficiency and acquired and applied new skills to enhance productivity.

· Delivered tasks within tight deadlines consistently.

· Collaborated with technical teams to design Power BI dashboards and executive reports.

· Conducted financial variance analysis, budget tracking, and forecasts, while chairing Programme Finance and RAID forums.

· Assisted programme and project managers with financial forecasts and monthly variance analysis.

· Critically evaluated program status reports to prevent anomalies.

· Developed comprehensive project reports providing transparency to stakeholders.

· Ensured successful project delivery through rigorous planning and coordination.

· Cultivated positive work environment for increased productivity.

· Organised weekly meetings to keep all stakeholders updated on project status.

· Coordinated with various departments for efficient resource allocation across projects.

· Managed project risk by implementing robust control measures.

· Achieved smoother workflow by establishing clear roles and responsibilities within team.

· Monitored budget expenditure, maintaining financial discipline throughout project cycle.

· Conducted thorough project audits, ensuring compliance with company standards.

· Implemented change management procedures for seamless transition during organisational changes.

· Worked towards timely completion of projects by effectively managing resources and schedules.

· Led multiple cross-functional teams, achieving optimal performance in high-pressure situations.

· Analysed and resolved complex resource management issues for optimised scheduling.

· Coordinated hiring, recruitment and training strategies to build successful administrative team.

· Provided mentorship to junior staff members, enhancing their professional growth.

· Maintained smooth-running business operations by delegating priorities to staff abilities.

· Achieved smoother workflow by establishing clear roles and responsibilities within team.

· Supported business delivery leads in producing steering committee artefacts and external board presentation materials, aligning with enterprise governance.

· Managed programme-level financials, including cost forecasting, budget reconciliation, and resource allocation across onshore/offshore teams.

· Produced detailed risk logs, tracked issues and dependencies, and coordinated updates for senior programme governance forums.

· Developed and maintained consistent programme artefacts, ensuring audit-readiness and alignment with Stage Gate controls.

· Partnered with IT and Operations to streamline change implementation, promoting cross-functional collaboration.

· Mentored junior PMO staff and facilitated governance training workshops across portfolio.

· Translated senior management directives into actionable front-line policies and implemented changes with staff.

· Established clear budgets and cost controls strategies to meet objectives.

· Organised financial and operational data to help with yearly budgeting and planning.

· Managed delivery of processes and trained work stream leads, producing process manuals for project teams.

· Developed and maintained reporting processes to deliver weekly programme status reports.

· Consolidated dashboard reports along with other PMO activities.

· Oversaw Portfolio Risk Management processes and tracking mechanisms.

· · Provided specialist support to manage projects that involve multiple stakeholders, ensuring project charters, integrated project plans, resource and contingency plans are scoped and documented and that risk management processes are in place.

· Continually carried out action and milestone tracking to ensure all stakeholders were aware of upcoming deliverables and activities assigned to them. Flagged any overdue items to ensure the appropriate mitigation or escalation was put in place.

· Cost Management performed monthly to ensure project forecasts remain accurate, actual spend is tracked and accruals are carried forward where required.

· Anticipates issues and delays and evaluates trade-offs between project size, complexity, cost, risk, etc. effectively assessing and resolving high-priority project risks

· Manage project workstreams throughout the project/program lifecycle delivering results that meet the success parameters stated in the business case

· Supervise the project budget request process and performs regular financial reviews, tracking and measuring financial performance and key metrics against plan and validating financial forecasts

Ensure all projects adhere to LSEG Group Standards for project methodology, governance and risk management

· Conducted thorough risk assessments, mitigated potential project pitfalls.

· Prioritised workloads effectively, met tight deadlines consistently.

· Championed process improvement initiatives, optimised operational efficiency.

· Provided comprehensive administrative support to Project Managers, ensured smooth operations.

· Achieved deadline compliance with diligent tracking of project milestones.

· Developed user-friendly templates for efficient data management and reporting.

· Tailored solutions based upon unique project requirements, drove overall success,.

· Handled conflict resolution amongst team members effectively, fostered a positive working environment.

· Ensured adherence to quality standards with strict monitoring of project deliverables.

· Escalated critical issues promptly, minimised potential disruptions to workflow,.

·· Trained project managers and project leads on the process changes and change framework.

· Led on scope and business case management, implementing all change projects

· Introduced a highly successful new PMO clinic for PMs to address any issues with new methodology

· Established frameworks & standards for program and project management, and monitored projects

· Compiled & presented financial / KPI information and cost benefit analyses to support business cases

· Maintained risks, issues, assumptions and actions logs

· Managed all internal auditing, resource forecasting, all new joiner activities and office procurement

· Created and standardised reporting templates for consistency across programme.

· Designed and implemented training to further develop staff based on business goals.

· Enhanced team's technical skills through knowledge sharing sessions and workshops.

· Prioritised workloads effectively, met tight deadlines consistently.

· Assisted in budget preparation for cost-effective resource allocation.

· Conducted thorough risk assessments, mitigated potential project pitfalls.

· Provided comprehensive administrative support to Project Managers, ensured smooth operations.

· Designed and implemented new business processes and governance structure regionally and nationally within change management

· Developed and implemented Processes for Projects - working plans for individual products, set product release dates

· Reporting: coordinated weekly & monthly project status reports, Program reports for Portfolio reporting

· Conducted benefit analysis throughout and after project development, provided work reports to management

· Introduced centralized RAID logs and coordinated project proposals and funding proposals

· Ensured effective quality control processes are in the place to project implementation

· Assisted in Integrated change control and developed training needs and training plans

· Handled conflict resolution amongst team members effectively, fostered a positive working environment.

· Liaised with external vendors for procurement of necessary resources and materials,

· Championed process improvement initiatives optimised operational efficiency.

· Managed stakeholder expectations through clear and consistent communication protocols,

· Collaborates with Project Managers and key stakeholders to support projects and engage with stakeholders, translating objectives into business requirements and solutions

· Creates and maintains key project documentation including project plans, schedules and budgets and uses standard project management tools to track delivery against plan

· Maintains a Risks, Assumptions, Issues and Dependencies (RAID) log throughout the lifespan of the project, working closely with owners to track, report and resolve risks, escalating where required

· Supports project workstreams throughout the project lifecycle delivering results that meet the success parameters stated in the business case

· Supports project and program managers with business case development, including cost and resource requirements, and project reports

· Streamlined communication channels to ensure timely updates on project progress.

· Implemented cost-saving measures whilst managing budgets diligently throughout course of project.

· Monitored progress meticulously; addressed any deviations promptly to keep project on track.

· Collaborated cross-functionally, fostering cooperative work environment amongst diverse teams.

· Communicated progress updates regularly to all relevant parties involved in project.

· Supervised project teams to facilitate task completion within deadline.

· Assisted in development of project plans which resulted in successful delivery of objectives.

· Delivered projects on time using robust planning and execution techniques.

· Analysed performance metrics, identifying areas for improvement in future projects.

· Coordinated team activities to ensure timely completion of projects.

· Resolved conflicts effectively, maintaining harmony within team and contributing to smooth operations.

· Established methodologies and created project governance Standards for Care chain

· Established robust project governance through setting up quality uniform processes and procedures for entire group

· Established processes, Best Practices to ensure good project governance

· Responsible for developing clear, fact-based financial plans/forecasts; including monthly projections, annual, mid-year & long-range plans

· Managed resources efficiently, balancing workload across team members for maximised productivity.

· Monitored risks proactively; mitigated potential issues before could impact projects.