Geetashree Jayprakash Gholap
Norwich,Norfolk
Summary
Forward-thinker and expert negotiator with strong skills in business management and sales planning. Proven track record governing budgets using robust financial controls to boost revenue. Confident planning logistics, strengthening supplier relationships and analysing market performance. Results-oriented manager successful in motivating employees and making proactive business plans. Knowledgeable about industry practices and optimum pricing for maximum sales and profit. Talents include stock management and promotional planning.
Overview
15
15
years of professional experience
Work history
Retail store manager
Provogue Ltd
Norwich, Norfolk
06.2021 - Current
- Enforced service standards to maintain establishment reputation for excellence.
- Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Inspired team to represent brand with enthusiasm by maintaining high standards.
- Developed team's product knowledge, resulting in increased store sales.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Toured sales floor regularly, assessing and improving daily operations.
- Performed various store operations including opening and closing procedures, product display management and budget control.
- Monitored stock levels, managing inventories and logistics to maximise sales potential.
- Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.
Director
Bollywood Tadka Ltd
London, london
12.2013 - Current
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Led negotiations with vendors and suppliers, securing favourable terms.
- Implemented company policies and legal guidelines.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Discussed client buying or selling requirements to give appropriate advice.
- Forged new business relationships to create new business opportunities.
- Participated in online forums to gather information about bear and bull markets.
- Handled and processed paperwork involved in financial transactions.
- Negotiated purchase or sale of commodities and commodity futures.
- Communicated with buyers and sellers to translate complex concepts using financial business terminology.
- Updated and maintained portfolios to determine changes in investment goals.
- Identified potential new suppliers to drive cost-saving changes.
- Recorded daily profits and losses to maintain complete documentation.
- Analysed market trends and other factors impacting supply and demand.
- Assessed risks of existing and potential suppliers.
- Developed marketing materials to attract new clients.
Reservation executive
Thistle group of hotels
london, City of London
11.2009 - 10.2011
- Greeted customers with warmth and enthusiasm for faultless front-of-house service.
- Conducted calls professionally and politely to maintain excellent service standards.
- Processed payments and online bookings with zero error.
- Managed high volumes of incoming calls using VoIP system.
- Used customer satisfaction survey findings to address improvement areas.
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Dealt with high-volume calls and emails competently to meet service targets.
- Handled customer complaints calmly and professionally to maintain hotel reputation.
Education
Diploma of Higher Education - Network Security and Business
Kingston University
Kingston upon Thames 09/2009 - 09/2010
Diploma of Higher Education - Business Management
NCFE
City of London 09/2010 - 07/2011
Bachelor of Engineering - Information Technology
Mumbai University
Mumbai / India 06/2004 - 04/2008
Skills
- Sales techniques
- Team Leadership
- Relationship Management
- Cash management
- Business development
- Conflict Resolution
- Staff training
- High-value project management
- Digital marketing
- Competitor analysis
- Financial management
- Engaging leadership style
- Diplomatic leadership
- Performance strategy
- Customer care
- Financial governance
- Revenue growth
Timeline
Retail store manager
Provogue Ltd
06.2021 - Current
Director
Bollywood Tadka Ltd
12.2013 - Current
Reservation executive
Thistle group of hotels
11.2009 - 10.2011
Diploma of Higher Education - Network Security and Business
Kingston University
09/2009 - 09/2010
Diploma of Higher Education - Business Management
NCFE
09/2010 - 07/2011
Bachelor of Engineering - Information Technology
Mumbai University
06/2004 - 04/2008
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