Geeta Jethva

With over 30 years of experience in customer service delivery and operational front line services, I have developed a deep understanding of the field and honed my skills in providing exceptional customer support. My extensive background has equipped me with the ability to handle a wide range of customer inquiries and issues efficiently and effectively. I have consistently demonstrated my commitment to delivering high-quality service, ensuring customer satisfaction, and fostering positive relationships.

• Developed and implemented operational plans to ensure efficient workflow processes.
• Provided guidance and coaching to new staff members on business processes.
• Identified areas of improvement in existing policies and procedures for increased efficiency.
• Created reports and presentations for senior management regarding departmental performance metrics.
• Conducted regular meetings with team members to review progress on assigned tasks.
• Managed customer service inquiries and complaints in a timely manner.
• Implemented strategies for continuous improvement of customer service experience.
• Performed administrative duties such as scheduling appointments, filing documents.

Throughout my career, I have successfully managed customer interactions across various channels, including in-person, over the phone, and online. My experience has taught me the importance of active listening, empathy, and clear communication in resolving customer concerns. I have also been involved in training and mentoring new staff, sharing my knowledge and best practices to help them excel in their roles.

• Organised and conducted driving lessons for new drivers, teaching basic operations of a vehicle.
• Provided feedback to students on their performance and provided advice on areas needing improvement.
• Explained the rules of the road in detail and demonstrated proper driving techniques.
• Evaluated student's progress during each lesson and documented results in reports.
• Assisted students in preparing for their driver's license examinations by providing practice tests.
• Demonstrated defensive driving strategies to help prepare them for real-world scenarios.
• Educated students on traffic laws and regulations in order to promote safe driving habits.
• Ensured that vehicles were adequately maintained before use by inspecting brakes, tires, lights, oil levels.
• Provided guidance to help students become aware of their surroundings while operating a vehicle.

• Provided exceptional customer service to ensure customer satisfaction.
• Developed and implemented strategies for providing excellent customer service experience.
• Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
• Monitored staff performance to ensure adherence to customer service standards.
• Conducted regular training sessions for staff on new products, services, and customer service techniques.
• Created reports on customer feedback, complaints, and suggestions for management review.
• Ensured prompt resolution of customers inquiries via phone and face-to-face interaction.
• Maintained accurate records of customers' interactions with the company in order to provide better future services.
• Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.