Geena Purewal
West Bromwich ,West Midlands
Summary
Ambitious and trend-aware professional with experience across beauty, fashion retail, luxury customer service, and client-facing environments. Passionate about branding, styling, social media, and visual presentation, with strong communication skills and a polished approach to customer experience.
Overview
7
7
years of professional experience
Work History
Breakdown Operations Advisor
RAC
Walsall
09.2025 - 12.2025
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
Brand Ambassador
Superdrug
Birmingham
11.2023 - 09.2025
- Educated customers about company products through product demonstrations.
- Engaged with potential customers, explaining product benefits and features to drive sales and brand loyalty.
- Interacted face-to-face with customers to promote products and services and increase sales.
Beauty Sales Consultant
Superdrug
Birmingham
09.2022 - 10.2023
- Developed and maintained an extensive knowledge of beauty trends, applying this insight to sales strategies.
- Advised customers on skincare and makeup products best suited to their personal needs.
- Demonstrated products to customers to show features and promote items.
Retail Supervisor
Sainsburys
Blackheath
08.2021 - 11.2023
- Managed customer complaints with professionalism, resolving issues promptly to uphold customer trust.
- Mentored newly hired staff in upselling techniques, customer service and product expertise.
- Trained new staff on store policies, product knowledge, and customer service excellence.
Client Booking Coordinator
Finishing Touch cars
Birmingham
07.2022 - 09.2022
- Managed reservation inquiries via telephone, email, and in-person, delivering exceptional customer service.
- Organised and updated master calendar of appointments, meetings and events.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
Fashion Sales Consultant
Maires
Birmingham
03.2019 - 04.2019
- Listened intently to customers to identify upselling opportunities.
- Cultivated strong client relationships through exceptional after-sales service, enhancing customer loyalty.
- Provided accurate quotes and price information to inform customer decision-making.
Education
Business and Marketing
Level 3 Extended Diploma in Business
01-2023
Skills
- Customer service
- Upselling techniques
- Team building
- Customer complaint resolution
- Leadership
- Sales
- Visual merchandising
- Training and mentoring
Timeline
Breakdown Operations Advisor
RAC
09.2025 - 12.2025
Brand Ambassador
Superdrug
11.2023 - 09.2025
Beauty Sales Consultant
Superdrug
09.2022 - 10.2023
Client Booking Coordinator
Finishing Touch cars
07.2022 - 09.2022
Retail Supervisor
Sainsburys
08.2021 - 11.2023
Fashion Sales Consultant
Maires
03.2019 - 04.2019
Business and Marketing
Level 3 Extended Diploma in Business