Gee Dolan

• Exhibited knowledge of various coffee blends for enhanced customer experience.
• Upheld excellent relationships with regular customers fostering loyalty and repeat business.
• Offered personalised beverage recommendations, enhancing customer rapport.
• Provided welcoming atmosphere to customers, promoting return visits.
• Received 8 named customer satisfaction surveys in one day on two occasions.
• Regularly attain incentive schemes due to high performance.
• Collaborated with team members during busy periods improving workflow efficiency.
• Trained new staff members on café operations, fostering teamwork and consistency.
• Warmly greeted and served customers, promptly processing payments to minimise wait times.
• Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
• Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.

Provided exceptional customer service to bar patrons by taking orders, preparing and serving drinks, and handling cash transactions

• Created friendly and inviting atmosphere by engaging with guests, offering recommendations, and ensuring their satisfaction
• Managed inventory and restocked supplies as needed to maintain efficient operations
• Collaborated with other staff members to coordinate service and keep area clean and organised
• Developed strong communication and interpersonal skills to effectively interact with diverse range of customers
• Demonstrated accuracy and attention to detail in handling cash transactions and maintaining balanced cash register
• Efficiently prepared variety of drinks, including cocktails, beers, and non-alcoholic beverages
• Worked in fast-paced environments, multitasking and prioritising tasks to meet customer needs.

• Created reports and documents as requested by office manager
• Worked with project managers to develop and implement strategies for cost savings and resource optimisation
• Handled customer complaints calmly and professionally, resolving customer issues in timely manner.

• Safeguarded well-being and safety of pool guests by enforcing rules and regulations and maintaining constant surveillance
• Responded quickly and efficiently to any emergencies or potential risks to ensure safety of all individuals
• Communicated effectively with guests to provide information and answer questions, created positive and welcoming environment.
• Ensured safety of swimmers by diligent monitoring of pool activities.
• Performed routine maintenance tasks for clean and safe facilities.
• Escalated complex issues to senior staff for swift resolution.
• Worked outside in adverse weather conditions.
• Led water safety courses, promoting awareness among patrons.
• Undertook regular professional development training to stay updated on lifesaving techniques.