Ge FANG
Glasgow
Summary
Responsible individual with can-do attitude seeks role supporting HR management department. Plans and multitasks well to achieve accuracy, quality and time objectives. Learns quickly and takes direction well to complete tasks to instruction. Always maintains curiosity, embraces diversity and new challenges.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
International Customer Service
Alipay
Guangzhou
2022.11 - 2023.06
- Listened actively to offer accurate information and best solution to their needs.
- Analysed and understood situations to provide optimal solutions.
- Applied positive customer service approach to increase satisfaction levels.
- Managed over 50 customer calls per day.
- Recorded information about inquiries and complaints within internal database.
Advertisement assistant
Focus Media Information Technology
Beijing
2021.06 - 2021.08
- Organised documentation and creatives to prepare for publication.
- Sourced and distributed public locations in demand to meet departmental needs.
- Readied materials ahead of publication to meet project brief.
- Completed duties to deliver on targets with accuracy and efficiency.
Human resources intern
Jingcheng Human Resources Service Co., Ltd.
Guangzhou
2020.06 - 2020.08
- Devised improved file storage methods for ease of document retrieval.
- Conducted new hire background checks in line with compliance processes.
- Updated records with employee status, personal information and agreement term changes.
- Delivered consistently high quality service to clients by efficiently resolving payroll and holiday queries.
Education
Master of Science - International Human Resource Management and Development
University of Glasgow
Glasgow 2023.09 -
Bachelor of Business Administration - Management of Human Resource
BJNU-HKBU United International College
Zhuhai 2018.09 - 2022.06
Skills
- Applicant Tracking Software
- Recruitment process management
- Administrative support
- File and data retrieval systems
- Knowledge of data analytics
- Problem-solving
- Team building
- Communication skills
- Research project support
Languages
Chinese (Mandarin), Chinese (Cantonese)
Native language
English
Master or proficient
C2
Timeline
Master of Science - International Human Resource Management and Development
University of Glasgow
2023.09 -
International Customer Service
Alipay
2022.11 - 2023.06
Advertisement assistant
Focus Media Information Technology
2021.06 - 2021.08
Human resources intern
Jingcheng Human Resources Service Co., Ltd.
2020.06 - 2020.08
Bachelor of Business Administration - Management of Human Resource
BJNU-HKBU United International College
2018.09 - 2022.06