Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Gbolahan Nowoola

Bulkington,Warwickshire

Summary

Helpful professional with a drive to provide remarkable service. A real people person who enjoys problem-solving and understands the importance of corporate branding. Highly focused, dedicated and disciplined individual with vast military background.

Looking for the opportunity to be an employee, staff or a manager in an establishment.

Overview

19
19
years of professional experience

Work history

Hotel Manager

The Agore Hotels & Suites Ltd
Awoyaya, Ibeju Lekki,Nigeria
09.2019 - 07.2023
  • Assisted guests at check-in, providing information on various services within hotel.
  • Hired and trained all new employees, whilst also demonstrating best methods for servicing clients and guests.
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Made sure that guest complaints were handled in most effective manner possible and that complimentary services were offered to maintain high guest satisfaction rates.
  • Provided exceptional service and assistance to guests upon check-in.
  • Booked large groups for weddings, seminars, conferences and other events and provided best available room rates.
  • Oversaw day-to-day operations of brand new, 27-room hotel with team of 22 employees.
  • Managed team of four front desk agents and helped to resolve issues that arose during shifts.
  • Coordinated with waiting staff to ensure that buffet areas were kept clean and dishes were refilled efficiently.
  • Provided end-of-month audits of resort to upper management as required.
  • Developed long-lasting relationships with outside vendors, including florists and restaurants, so that guests could secure valuable deals on services and meals.
  • Coordinated with wait staff on maintenance and resupply of buffet stations, quick turn of dining room and delivery of fresh dishes.
  • Prepared bills for customers and had them delivered to their rooms on day of check-out.
  • Met health and safety guidelines to maintain compliant working environments.
  • Oversaw emergency procedures and administered first aid.
  • Prevented overspending by constantly monitoring budgets and payroll records.
  • Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
  • Handled guest complaints to protect brand reputation.
  • Actioned and resolved guest feedback to boost service quality.
  • Trained front office staff in interaction best practices, boosting guest satisfaction survey scores.
  • Led team of 22+ to deliver top-quality service and achieve company targets.
  • Stored cash floats and delivered secure banking procedures.
  • Inspected rooms and reception areas to achieve pristine presentation and cleanliness.
  • Completed weekly front office rota to guarantee optimal cover for operations.
  • Wrote end of shift reports to facilitate service continuity.
  • Coached restaurant team to drive profits and maximise covers.
  • Updated promotions to leverage upselling opportunities.
  • Liaised with auditors and prepared facilities to support successful audits.
  • Maintained accurate booking records on hotel reservation system and forecasted probable revenue streams.
  • Reached business development objectives through sales, research and networking.
  • Performed several administrative/office duties

Workshop Manager

All American Automotive Ltd
Loganville, Walton,Ga.USA
02.2011 - 08.2019
  • Ordered spare parts and negotiated prices to meet customer demand.
  • Actually started as Tire Fitter in 2011:Tire fittings, removed and replaced minor automotive parts and minor automotive services.
  • Performed minor automotive services like oil change, brake pads removals and replacements, spark plugs removals and replacements, wheel balancing and alignment and emission tests.
  • Evaluated team and shop activities to uncover issues and develop improvement plans.
  • Revamped policies and procedures to meet changing needs, as well as improve operational performance, quality and efficiency of workshop.
  • Reviewed job cards and technical drawings to efficiently allocate team resources.
  • Led 35+ workshop staff to consistently deliver on service and productivity targets.
  • Guaranteed 24/7 service cover, responding to emergency callouts overnight and on weekends as needed.
  • Oversaw staff leave planning, guaranteeing consistent level of resources throughout all year round.
  • Conducted workshop risk assessments, reducing accidents and near misses.
  • Improved preventative maintenance strategy, reducing breakdowns.
  • Supervised activities of workers and enforced safety regulations.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Logged daily activities and notable incidents during production shifts.
  • Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
  • Estimated costs, generated reports, and maintained detailed records.

Driver Assistant/Tow Truck Operator

MMM Logistics, Towing & Automotive
Chamblee, Dekalb,USA
01.2005 - 02.2011
  • Efficiently navigated to next locations and updated driver on any official matters.
  • Initially started off as assistant and advanced to main driver and tow truck operator.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
  • Utilised hand-held devices to capture, document and communicate proof of delivery.
  • Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
  • Reported delivery goods and document errors to management, enabling prompt resolution.
  • Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
  • Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
  • Obtained Point Of Delivery signatures using hand-held device.
  • Helped to assemble necessary documents.
  • Eliminated loading errors by performing
  • Helped to conduct vehicle and product inspections.
  • Maintained clean and tidy vehicle. necessary checks.
  • Assisted with unloading and appropriately storing products following manual handling techniques.
  • Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
  • Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
  • Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
  • Assessed and responded to customer needs appropriately.
  • Managed over 100 calls per day and increased overall sales by over 35%

Education

A-Levels - Managing Health and Safety in Healthcare

ALISON (Online Course)
United Kingdom
03.2023 - 03.2023

Certificate of Higher Education - Hospitality

Alisons Online
Online
05.2021

A-Levels - Stress Management

Mulberry House (Online)
United Kingdom
08.2020 - 08.2020

Certificate of Higher Education - Automotive Repairs Technology

Dekalb Technical Institute
Decatur,Ga.USA
04.2000

A-Levels - Volvo specifications

Volvo University
Norcross,Ga.USA
02.1999

Bachelor of Arts - Music

Obafemi Awolowo University
Ile Ife,Nigeria
06.1993

Skills

  • Policies and procedures
  • Reservations management
  • Quality Assurance & Sales strategies
  • Office and staff streamlining
  • Training and mentoring
  • Staff supervision
  • Special event coordination & Guest accommodations
  • Accounts Payable and Receivable (AP/AR)

Languages

English
Advanced

Timeline

A-Levels - Managing Health and Safety in Healthcare

ALISON (Online Course)
03.2023 - 03.2023

A-Levels - Stress Management

Mulberry House (Online)
08.2020 - 08.2020

Hotel Manager

The Agore Hotels & Suites Ltd
09.2019 - 07.2023

Workshop Manager

All American Automotive Ltd
02.2011 - 08.2019

Driver Assistant/Tow Truck Operator

MMM Logistics, Towing & Automotive
01.2005 - 02.2011

Certificate of Higher Education - Hospitality

Alisons Online

Certificate of Higher Education - Automotive Repairs Technology

Dekalb Technical Institute

A-Levels - Volvo specifications

Volvo University

Bachelor of Arts - Music

Obafemi Awolowo University

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Gbolahan Nowoola