Gbenga Abayomi Shonde
Global Vendor Manager
Bratislava
Summary
A detailed-oriented Vendor Manager with a background in project management and 5+ years of experience growing revenue across telecommunication industries. I have an intimate understanding of what makes projects successful. I am seeking to leverage my leadership expertise as Global Vendor Management Specialist for your organization and use my skills to contribute positively to the company's mission and goals. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
5
5
Languages
Work History
Global Vendor Manager
AT&T Global Network Services S.r.o
11.2023 - Current
- Spearheaded technical requirement analysis, leading to 35% improvement in vendor identification and sourcing efficiency.
- Implemented financial analysis protocols for vendor selection, achieving 40% increase in cost-effectiveness and value alignment.
- Acted as key liaison in contract negotiations, enhancing terms with Supply Chain, Asset Lifecycle Management, and Legal by 25%.
- Managed contract governance and service level agreements, resulting in 30% enhancement in vendor quality assurance and compliance.
- Coordinated strategic technology roadmap reviews, aligning with Vendor Technology Roadmaps for 20% faster tech adoption rate.
- Analyzed industry best practices and technology trends, directing 25% strategic investment shift towards innovative solutions.
- Enforced security compliance measures with vendors, securing 50% reduction in risk across physical, network, and data security domains.
- Oversaw vendor financial management, optimizing RFP processes and financial analysis to realize 30% improvement in ROI.
- Improved vendor access and connectivity management, leading to 20% increase in operational efficiency and relationship quality.
- Championed business continuity and disaster recovery planning, ensuring 40% enhancement in organizational resilience.
- Directed data management, analysis, and reporting efforts, providing insights that contributed to 35% improvement in strategic decision-making.
Retail Account Manager
AMAZON Slovakia, s.r.o.
04.2023 - 11.2023
- Mass managing over 40 retail vendors and making sure each of them continues to be profitable for Amazon while vendor grows their business across Europe
- Ensuring vendors in my portfolio continue to grow year on year in net ppm and revenue at about 10% by making them aware of growth opportunities across different market place in Europe and also making them aware of customer product needs, based on data gathered on customer buying behavior
- Business Planning
- Negotiating with vendors annual terms for doing business with Amazon
- Keeping vendors aware of metrics needed to grow their business and helping them track it
- Developed and implemented proactive account management strategy that resulted in a 50% increase in vendor retainer
- Developed and implemented strategic account management plan that increased customer satisfaction by 90%.
Sr. Advanced Resolution Specialist
AT&T Global Network Services
06.2020 - 03.2023
- Lead communication with different departments regarding database updates
- Investigate and troubleshoot chronic service issues (internet, video, and VOIP)
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism which increase customer retention by 23%
- Resolve customer complaints, manage database records and draft status reports on customers service issues.
Staff Associate
AT&T Global Network Services
09.2019 - 05.2020
- Receiving and placing customer service telephone calls
- Maintain solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems.
Relationship Manager
Around City Tour, Rome.
08.2017 - 04.2018
- Identify potential opportunities and inform sales team to follow up, which later increases company's income by 12%
- Oversee customer relationship management system
- Review company practices to ensure clients get maximum satisfaction from their purchases
- Build and improve relationships with customers, key suppliers, and partners.
Project Coordinator
Zoom telecommunications
01.2015 - 12.2015
- Ensure team members have the supplies and resources they need to complete their assigned tasks on time and within their budget limits
- Organize reports, invoices, contracts, and other financial files for easy access
- Collaborate with the product team to ensure the product backlog is continuously prioritized and maintained
- Implemented process improvements and systems that work efficiently, delivering excellent service which increased client satisfaction by 27%.
Education
Master of Arts - Business Administration
Rome Business School
Rome, Italy 10.2017 - 10.2018
Bachelor of Science - Psychology
University of Ibadan
Oyo, Nigeria 02.2010 - 02.2015
Skills
Vendor Negotiations
Data Entry
Process Development
Process Improvement
Interpersonal Skills
Policy Management
Forecasting
Product Development
Strategic negotiation
Vendor relationships
Cost Analysis
Relationship Management
Pricing Strategies
Budget Management
Vendor evaluation
Financial Planning
Vendor Relationship Management
Contract Administration
Business Correspondence
Report Writing
Supply Management
Policy and procedure modification
Teamwork and Collaboration
Analytical Skills
Problem-solving aptitude
Negotiation
Customer Satisfaction Evaluation
Active Listening
Performance Evaluations
Data retrieval systems
Relationship Building
Operational Improvements
Microsoft Office
Effective Communication
Certification
Diploma in Google project management, Google Inc.
Affiliations
Nigerian Psychologist Association
References
References available upon request
Timeline
Global Vendor Manager
AT&T Global Network Services S.r.o
11.2023 - Current
Retail Account Manager
AMAZON Slovakia, s.r.o.
04.2023 - 11.2023
Six Sigma Yellow Belt (SSYB), 6sigmastudy
01-2023
Negotiation Associate, SCM
01-2023
Diploma in Google IT support, Google Inc.
12-2022
Diploma in Google project management, Google Inc.
11-2022
Scrum Fundamentals Certified (SFC2), SCRUMstudy
10-2022
Sr. Advanced Resolution Specialist
AT&T Global Network Services
06.2020 - 03.2023
Staff Associate
AT&T Global Network Services
09.2019 - 05.2020
Master of Arts - Business Administration
Rome Business School
10.2017 - 10.2018
Relationship Manager
Around City Tour, Rome.
08.2017 - 04.2018
Project Coordinator
Zoom telecommunications
01.2015 - 12.2015
Bachelor of Science - Psychology
University of Ibadan
02.2010 - 02.2015