Gbenga Ogunleye
Lincoln
Summary
Result-driven IT professional with a comprehensive business and technical skills set and over 4 years of experience in delivering highly effective systems solutions. Proven ability to troubleshoot and resolve complex issues. Recently completed an MSc in Cloud Computing, specializing in cloud infrastructure and security. I am seeking a challenging role as a Cloud support Engineer , where I can leverage my skills and experience to contribute to the company's IT infrastructure and cybersecurity objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Technical Engineer (Team Lead)
Spectranet Limited
Lagos
10.2019 - 08.2022
- Successfully resolved complex network issues for over 2000 clients, showcasing adept troubleshooting skills and contributing to an 80% increase in client satisfaction.
- Provided Level 2 support for intricate network challenges, demonstrating expertise in addressing technical issues promptly and ensuring a 40% reduction in resolution time.
- Proactively investigated, resolved, and reported network incidents, showcasing a commitment to proactive problem-solving and reducing incident resolution time.
- Maintained a 95% customer satisfaction rating, ensuring clients received timely and effective network support.
- Collaborated with team members to ensure day-to-day IT support operations, emphasizing cloud infrastructure management and optimizing Microsoft 365 environments.
- Worked with third-party IT providers to manage and maintain cloud-based network infrastructure, ensuring alignment with key service level agreements.
Technical Support (Intern)
Digital Bridge Institute
Lagos
07.2017 - 06.2019
- Facilitated smooth department operations by maintaining inventory of lab equipment, PCs, and software applications, showcasing organizational skills.
- Monitored LAN and WAN network systems to detect problems and performance degradation, demonstrating a keen eye for network health.
- Minimized system failures by defining and executing preventative maintenance schedules, highlighting a proactive approach to system reliability.
- Facilitated timely resolution of complex IT issues by managing escalation to required teams, showcasing strong collaboration skills.
Education
Master of Science - Cloud Computing
University of Lincoln
Lincoln, United Kingdom09.2023
Bachelor of Science - Computer Engineering
Obafemi Awolowo University
Ile-Ife, Nigeria11.2017
Skills
- Azure
- Microsoft 365
- Terraform
- CI/ CD, Azure DevOps, Agile
- Bash, Yaml, PowerShell
- Computer Networking
- Docker
- Cloud Computing
- RCA
Certification
Microsoft AZ-900 Azure Fundamentals, Microsoft Security, Compliance, and Identity Fundamentals, Microsoft Excel (2019), Microsoft Azure Administrator (In Progress), Cisco Certified Network Associate (CCNA).
Technical Skills
- Efficient troubleshooting of desktop support issues
- Addressing and resolving technical challenges
- Effective interfacing and management of third parties
- Ensuring collaboration and adherence to service level agreement
- Self-motivated with a proactive approach
- Demonstrates initiative and reliability
- Able to work independently while maintaining high productivity
Timeline
Senior Technical Engineer (Team Lead)
Spectranet Limited
10.2019 - 08.2022
Technical Support (Intern)
Digital Bridge Institute
07.2017 - 06.2019
Master of Science - Cloud Computing
University of Lincoln
Bachelor of Science - Computer Engineering
Obafemi Awolowo University
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