Gbemi Solomon Fabiyi
Glasgow
Summary
I am a self-motivated, results-focused and innovative professional with expertise in security, health and financial sector. I am efficient in various types of complaints handling, providing excellent customer service and offering emotional support to patients. I have a great work ethic and can prioritize to meet set targets under high pressure environments where my existing skills and qualifications will add value from the onset, whilst I continue to further develop my skills and knowledge in these fields. I have strong attention to detail, adaptable interpersonal skills and sound problem solving and follow through including excellent communication and exceptional customer service skill.
Overview
9
9
years of professional experience
Work History
Steward Officer
Inhouse Security Limited
12.2023 - Current
- Offered a warm and professional welcome to visitors.
- Acted as a first point of contact for queries and complaints.
- Maintained safe and clean work for guests and staff members.
- Patrolling, securing the area, and responding to alarms and emergencies.
- Followed procedures for various initiatives including fire prevention, and traffic.
- Ensured compliance with government regulations at event center.
Security Officer
OCS Group Security Officer at Tesco Bank
07.2023 - 01.2025
- Offered a warm and professional welcome to visitors.
- Acted as a first point of contact for queries and complaints on staff passes.
- Patrolling, securing the area, and responding to alarms and emergencies.
- Followed procedures for various initiatives including fire prevention.
- Monitored all CCTVs at the site.
- Car Park supervising and allocation of spaces to staff members.
- Maintained clean environment at the reception.
- Answered telephone calls from customers, vendors and contractors.
Cleaner
Blue Arrow Recruiting Company
02.2023 - 11.2023
- Carry out deep cleaning and detailed cleaning tasks.
- Clean, stock and supply designated facility areas.
- Notify management of deficiencies or repairs required.
Night Auditor
DoubleTree Hotel By Hilton
04.2023 - 09.2023
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.
- Ensured that all accounts/books/materials are ready for the morning shift.
- Visitors check in and check out.
- Maintained safe and clean work for guests and staff members.
- Prepared and ensure that all accounts are balanced.
- Prepared daily revenue report and daily reports to the management.
Compliance Analyst
Topmost Securities and Investment Limited
02.2019 - 01.2023
- Oversaw the trade settlement process from execution through to settlement, ensuring trades are completed accurately and on time.
- Ensured that all trades and transactions are complied with relevant AML regulations and internal policies.
- Tracked, reported AML trends and used to data to improved monitoring effectiveness.
- Trained staff on AML procedures and red flags.
- Conducted regular reconciliations between systems to ensure that all trades are accurately reflected in the company’s accounts and financial reports.
- Oversaw the preparation of client reports that include account performance, transactions, and any other relevant information.
- Established and maintained robust internal controls to prevent errors and fraudulent activities.
- Managed internal and external audits related to operation.
- Collaborated with senior management to develop operational strategies that align with the company’s overall business goals.
- Managed relationships with third-party vendors and service providers, including custodians, fund administrators, and technology providers.
- Conducted KYC onboarding for new customers, analyzing and investigating source of wealth and source of funds.
- Conducted PEP reviews, sanction and negative news screening on the client/related party and discounting of false positive hits.
- Activated 5,000 dormant clients’ accounts and at the end of this exercise 40% of these accounts started trading continuously in equity and fixed-income securities.
- Exceeded all Key Performance Indicator (KPI) targets.
- Commended for passing internal audit checks on quality.
- Commended by senior stakeholders for reporting excellence.
Voluntary Health Worker
Adeyipe Medical Centre
04.2018 - 09.2020
- Looked after dependent person whether an infant, senior or any person with a disability or health condition.
- Worked closely with nurses, doctors, therapists, and other healthcare professionals to deliver coordinated and effective care.
- Ensured patients records and documentation were up-to-date and adhered to confidentiality and data protection guidelines.
- Monitoring patients’ health and welfare.
- Ensuring to maintain client’s nutritional needs.
Head, Operation Officer/ Securities Trader
Topmost Securities and Investment Limited
05.2016 - 01.2019
- Designed and implemented operational strategies aligned with the company's objectives and long-term goals.
- Oversaw the trade settlement process from execution through to settlement, ensuring trades are completed accurately and on time.
- Oversaw the preparation of client reports that include account performance, transactions, and any other relevant information.
- Worked with Relationship Managers, Customer Account Managers and Senior Business Officers to obtain any information missing from client applications or account reviews.
- Managed relationships with third-party vendors and service providers, including custodians, fund administrators, and technology providers.
- Improved improving workflows, processes, and systems to enhance productivity, reduce costs, and manage risks.
- Drove the adoption of new technologies to enhance operational effectiveness and client experience.
- Oversaw end-to-end trade processes including execution, clearing, settlement, and reconciliation.
- I reduced time spent on reviewing daily portfolio schedules by developing an Excel Model that automatically takes care of daily assets’ price changes in 2020, I introduced new products to the existing company’s products and these products contributed more than 25% to the company’s income.
Education
MSc. - International Management and Leadership
Queen Margaret University
05.2024
Integrity Matters Certificate -
Chartered Institute of Securities and Investment
02.2023
Full Member -
Chartered Institute of Securities and Investment
01.2023
Licensed Securities Trader -
Nigerian Exchange Group
07.2018
Associate Member -
Chartered Institute of Stockbrokers
09.2017
BSc. - Business Education
University of Nigeria (Nsukka)
Nsukka, Nigeria08.2013
Skills
- Customer service
- Office administration
- Complaint handling
- Resolution
- Discretion
- Workload prioritization
- Time management
- Planning
- Organizing
- Teamwork
- Written communication
- Verbal communication
- Initiative
- Policy adherence
- Microsoft Office proficiency
Professional Academic Qualifications
- 05/01/24, Queen Margaret University, Edinburgh, MSc. International Management and Leadership, UK
- 02/01/23, Chartered Institute of Securities and Investment, Integrity Matters Certificate, UK
- 01/01/23, Chartered Institute of Securities and Investment, Full Member, UK
- 07/01/18, Nigerian Exchange Group, Licensed Securities Trader, Nigeria
- 09/01/17, Chartered Institute of Stockbrokers, Associate Member, Nigeria
- 08/01/13, University of Nigeria (Nsukka), BSc. Business Education, Nigeria
Timeline
Steward Officer
Inhouse Security Limited
12.2023 - Current
Security Officer
OCS Group Security Officer at Tesco Bank
07.2023 - 01.2025
Night Auditor
DoubleTree Hotel By Hilton
04.2023 - 09.2023
Cleaner
Blue Arrow Recruiting Company
02.2023 - 11.2023
Compliance Analyst
Topmost Securities and Investment Limited
02.2019 - 01.2023
Voluntary Health Worker
Adeyipe Medical Centre
04.2018 - 09.2020
Head, Operation Officer/ Securities Trader
Topmost Securities and Investment Limited
05.2016 - 01.2019
Integrity Matters Certificate -
Chartered Institute of Securities and Investment
Full Member -
Chartered Institute of Securities and Investment
Licensed Securities Trader -
Nigerian Exchange Group
Associate Member -
Chartered Institute of Stockbrokers
BSc. - Business Education
University of Nigeria (Nsukka)
MSc. - International Management and Leadership
Queen Margaret University
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