Gbemisola Olugunna
London
Summary
A compassionate, empathetic, insightful, and dedicated care professional with a solid history of managing patient caseloads, conducting initial assessments, and care plan reviews to support service users' rehabilitation and positive lifestyle changes.
A professional in mental health with a strong psychology background in research methodologies and data analysis. Demonstrates high standards in collaborative projects, ensuring reliable and impactful results. I'm an individual with outstanding communication and relationship-building skills, competent in building relationships that inspire confidence and loyalty. I seek to leverage my experience and studies in a position to efficiently empower and support adults' and young people's mental wellbeing. My resume highlights my knowledge and experience in catering to individuals and my ability to collaborate with others and work as a team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mental Health Triage Navigator
South West London and St George’s Mental Health NHS Trust
12.2024 - Current
- Triaging patients who call or are referred by Mental Health Professionals, NHS111 Press 2, GPs on the South West London Mental Health Crisis Line
- Triaging patients who self-present as actively being in a mental health crisis in A&E at St George’s University Hospital and Kingston Hospital, working with MDTs in the ED and Liaison Psychiatry Team. All patients are triaged according to the UK Mental Health Triage Scale
- Referring patients on a case-by-case basis depending on the severity of risk to other services/teams, e.g., Home Treatment Team, Integrated Recovery Hubs, Single Point of Access, Talking Therapies, etc.
- Assessed patient's mental wellbeing to create detailed management plans for cohesive care and improved mental health.
- Collaborated with healthcare professionals across disciplines to streamline care coordination, reducing hospital readmission rates.
- Low risk cases are signposted and provided with other mental health services such as Samaritans, Mind, Rough Sleepers services, Drugs and Alcohol services, Recovery cafes, Crisis cafes, etc.
- Patients catered to are within the Wandsworth, Sutton, Merton, Kingston, and Richmond Boroughs.
- Coordinated patient care in consultation with a multidisciplinary team of health professionals.
- Collated data to assess overall patient records, maintaining strict confidentiality and respect.
- Participated in clinical audits and research projects, collecting data to improve the quality of care and patient outcomes.
- Offered triage advice and guidance to Paramedics and NHS 111/999 and staff, referring patients to address urgent needs and initiate mental health care.
Mental Health Support Worker
University Hospitals Dorset NHS Foundation Trust
02.2024 - 11.2024
- Kept patient medical, personal and treatment plan records safely stored on care management software.
- Closely observed and documented patient behaviour, promptly reporting slight changes to medical staff.
- Supervised patients' activities and interactions to maintain safety, intervening to resolve disputes or unruly behaviour.
- Educated patients' families about mental health issues, treatment and care, facilitating patient recovery.
- Assisted and coordinated individual and group therapy sessions to address patient issues and offer emotional and physical support.
- Assisted with consultations to understand patients needs, requirements and mental health issues, helping to create personalised treatment plans.
CARE COORDINATOR
CAS CARE SOLUTIONS
02.2023 - 11.2024
- Trained and mentored care staff to provide service in compliance with current health and safety legislation and CQC standards.
- Established strong working relationships with clients and key stakeholders, including commissioning teams, safeguarding teams and district nurses to ensure highest standards of service delivery.
- Carried out Service User's Needs and Risk assessments, formulated and reviewed care plan effectiveness, liaising with clients and direct care providers to identify and address performance issues.
- Carried out various audits, supervisions and spot checks with care staffs.
- Managed care database, constantly entering, updating and verifying new and existing client information, administered schedule and rota coordination for care workers, utilising Access Care Planning.
- Developed training programs for staff attend to maintain good health and safety standards following the Health and Safety Act
- Assisting and Supporting Young and Elderly People in the community with conditions ranging from Physical to Mental illnesses such as Motor Neuron Disease, Multiple Sclerosis, Stroke, Terminal Cancer, Cerebral Palsy, Dysphasia, Learning Disability, Autism, Down syndrome, Dementia, Alzheimer’s Disease, etc.
- Monitored care practice of individual carers, addressing issues proactively, including reporting and documenting.
- Contributed to interdisciplinary team meetings to measure intervention effectiveness and propose recommendations for care plan adjustments.
- Consulted with GPs about client medication changes, issues with medicine compliance and efficacy of medications.
Child Contact Practitioner
YMCA Bournemouth
11.2023 - 04.2024
- Supervision and assessment of child contact sessions, providing support and guidance to children and families as appropriate, before, during and after contact.
- Taking appropriate actions to protect children’s safety and welfare.
- Preparation and maintenance of case records and details of contact.
- Administrative tasks.
- Report writing for the courts, social services and other agencies.
- Child protection and safeguarding
CUSTOMER SUPPORT MANAGER
ByteFrame
07.2022 - 02.2023
- Managed the daily operations of the customer service division
- Established customer support practices in place to increase client satisfaction
- Formulated, reviewed, and enforced the use of customer support policies
- Responded to escalated customer support issues
- Updated the team on any new product, technique, or trend-related information
- Evaluated support data and created thorough reports on the results
- Managed and accessed the team's continuing training initiatives
- Found ways to measure customer satisfaction and improve services
- Investigated and resolved customers’ problems that have been forwarded by customer service representatives, which may be complex or long-standing, by communicating politely with them via phone, email, letter, and in-person
- Remained actively involved in day-to-day team activity, leading by example to achieve KPIs.
- Preserved thorough records of your conversations and communications with clients.
- Evaluated satisfaction scores and provided required training to elevate staff performance in line with customer requests.
Psychologist Assistant
CHILDREN WITH SPECIAL NEEDS PRACTICE, RESEARCH AND EDUCATION CENTRE (CSNPRE) | EUROPEAN UNIVERSITY OF LEFKE
01.2018 - 03.2020
- Collected information necessary for psychological diagnosis by interviewing, observing and surveying patients.
- Administered neuropsychological tests, direct and indirect observations and semi-structured interviews under direction of qualified psychologist.
- Assisting with daily activities and providing hands-on support, supervising, and encouraging service users to complete tasks independently
- Organizing and participating in recreational activities with children and young people, fostering their social skills, cognitive abilities, and physical well-being
- Assisting with academic tasks and adapting materials to suit individual needs
- Supporting therapeutic sessions by setting up session rooms and tools, encouraging participation, and providing support as needed
- Assisting with communication using alternative communication methods such as Picture cards, Word charts, and Assistive Technology
- Encouraging Inclusion and facilitating social interactions among children
- Ensuring safety and well-being by adhering to safety protocols
- Providing emotional support and positive reinforcements to help the children build their self-esteem and confidence
- Assisting with administrative tasks such as Organizing files, Maintaining Inventory, and Material Preparation.
Education
BA PSYCHOLOGY -
EUROPEAN UNIVERSITY OF LEFKE
02.2022
MSc FOUNDATIONS OF CLINICAL PSYCHOLOGY -
BOURNEMOUTH UNIVERSITY
01.2024
Skills
- Outstanding Communication and Conflict resolution skills
- Excellent Social skills, Interpersonal skills, and Time management skills
- Executive function skills include organizing, task initiation, delegation, planning, and prioritizing
- Attentive and Detail-oriented
- Proficient use of office tools such as Google Workspace, Microsoft Office, Slack, Notion, Zoom, Mailchimp, etc
- Risk Management
- Staff scheduling and rostering
- Case Management
- Care needs assessment
- CQC framework knowledge
- Research ethics
- Literature reviews
- Clinical Interviews
- Quantitative and Qualitative Research
Certification
- Care Certificate Standard 1 – 15
- Healthcare Support Worker CYP Mental Health Inpatient Settings
- Care Planning
- Good Clinical Practice
- Informed consent
- Ethics in Research
- Risk assessments
- Mental Capacity Act and DOLS
- Safeguarding and Protection of Adults and Children Level 2
- Adult Basic Life Support
- Oliver McGowan Training
- Conflict Resolution
- Positive Behavior Support
- Information Governance
- First Aid
- Behavior that Challenges
- Learning Disabilities & Autism Awareness
- Anxiety
Timeline
Mental Health Triage Navigator
South West London and St George’s Mental Health NHS Trust
12.2024 - Current
Mental Health Support Worker
University Hospitals Dorset NHS Foundation Trust
02.2024 - 11.2024
Child Contact Practitioner
YMCA Bournemouth
11.2023 - 04.2024
CARE COORDINATOR
CAS CARE SOLUTIONS
02.2023 - 11.2024
CUSTOMER SUPPORT MANAGER
ByteFrame
07.2022 - 02.2023
Psychologist Assistant
CHILDREN WITH SPECIAL NEEDS PRACTICE, RESEARCH AND EDUCATION CENTRE (CSNPRE) | EUROPEAN UNIVERSITY OF LEFKE
01.2018 - 03.2020
MSc FOUNDATIONS OF CLINICAL PSYCHOLOGY -
BOURNEMOUTH UNIVERSITY
BA PSYCHOLOGY -
EUROPEAN UNIVERSITY OF LEFKE
Similar Profiles
Hakeem Olusesan, HassanHakeem Olusesan, Hassan
RISK TRIAGE ASSESSOR (Wandsworth Single Point of Access) at SOUTH WEST LONDON & ST GEORGES MENTAL HEALTH NHS FOUNDATION TRUSTRISK TRIAGE ASSESSOR (Wandsworth Single Point of Access) at SOUTH WEST LONDON & ST GEORGES MENTAL HEALTH NHS FOUNDATION TRUST
JASMINE ISAACJASMINE ISAAC
Community Psychiatric Nurse Band 6 (Hybrid role) at South West London and St Georges NHS TrustCommunity Psychiatric Nurse Band 6 (Hybrid role) at South West London and St Georges NHS Trust
Catherine IchekwaiCatherine Ichekwai
Enhanced Response Nurse - Band 7 at South West London and St George's MH NHS TrustEnhanced Response Nurse - Band 7 at South West London and St George's MH NHS Trust
Jun Xian (Henry) HuangJun Xian (Henry) Huang
Privacy Analyst at CapgeminiPrivacy Analyst at Capgemini
Wirginia BatogWirginia Batog
Nursery volunteer at Pembury Nursery HouseNursery volunteer at Pembury Nursery House