Gbemisola Famodu
READING
Summary
Organized Operations Support Staff verifies orders and coordinates fulfillment services to support operational efficiency. Fosters collaborative team environment to drive positive customer experiences. Proficient in office administration and leverages strong multi-tasking skills to meet deadlines by prioritizing assignments.
Overview
15
15
years of professional experience
Work History
Operations Support Lead
Geoscape Limited
04.2017 - 07.2023
- Maintain and improve information databases of client accounts and external vendors, including updating information when necessary, increasing 72% of productivity.
- Coordinated with vendors, customers and internal departments to understand, monitor and communicate changes to workflows.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Prevented and minimized processing errors by analyzing and implementing feedback from clients.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
Sales Executive
Miel-Rouge Global
01.2015 - 03.2017
- Worked with senior management to initiate various processes to improve on customer experience.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when resolving issues with clients.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Executive Assistant
Chevron Nigeria Limited
02.2008 - 12.2014
- Performed numerous administrative tasks as necessary, including scheduling meetings and travel, working with external vendors, interacting with visitors and answering phone calls and emails from customers.
- Participated in on-the-job training with several different departments, including human resources, payroll, accounting and executive support.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated training and onboarding for incoming office staff.
- Used advanced software to prepare documents, reports, and presentations.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Bachelor of Arts - History
University Of Abuja
AbujaMaster of Arts - International Relations And Diplomacy
University of Abuja
AbujaSkills
- Operations Management
- Database and client management systems
- Decision-making
- Strong organizational skills
- Procurement and Sales
- Vendor Negotiations
- Client Relationships
- Data Acquisition
- Strategic Sourcing
Relevant Skills
- Excellent written and verbal communication skills, including dealing with customer complaints and giving formal presentations to executives.
- Proficient in all Microsoft Office applications.
- Experience planning, coordinating, negotiations, relationship management.
- Extremely organized and attentive to detail.
- Comfortable performing a variety of roles, including team support, organizational point of contact.
- Ability to work under pressure
Languages
English
Native or Bilingual
A1
Hobbies and Interests
- Enjoy learning to cook unique meals from a variety of cuisines.
- Reading
- Counseling
Timeline
Operations Support Lead
Geoscape Limited
04.2017 - 07.2023
Sales Executive
Miel-Rouge Global
01.2015 - 03.2017
Executive Assistant
Chevron Nigeria Limited
02.2008 - 12.2014
Bachelor of Arts - History
University Of Abuja
Master of Arts - International Relations And Diplomacy
University of Abuja
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