Summary
Overview
Work history
Education
Skills
Accomplishments
Charity Experience
Affiliations
Timeline
Generic

Gaynor C Brennan

Liverpool,Merseyside

Summary

Excellent interpersonal skills used daily to satisfy customers needs and motivate staff in busy fast paced environments, with a passion for providing quality and personalised customer service. Adept at leveraging budgeting and cost management skills, driving process improvements and championing customer experience. A proven track-record in customer-centric industries, seeking Events Assistant role at Atrium Talent Limited.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work history

Tech Support Specialist

BEST COMPANIES LIMITED
Llay, Wrexham
2023.04 - 2024.06
  • Managed incoming support requests and incidents, prioritising and scheduling work effectively
  • Identified common technical support issues and user errors, providing feedback to internal developer teams for continuous improvements, which resulted in reduction of external support tickets
  • Maintained clear communication with clients, keeping them informed on the status of their requests and ongoing work
  • Organised and executed social events to increase a sense of community across different departments
  • Member of Charity Team which planned and implemented monthly fundraising events within the company, supporting various charities

Trainee ERP Software Developer

TAIG Solutions Limited
Stoke-on-Trent, Staffordshire
2022.11 - 2023.03
  • Supported customers using Microsoft Dynamics 365 Business Central/Navision (cloud-based business applications platform) via phone and email
  • Resolved customer issues and queries related to Microsoft Dynamics 365 Business Central/Navision
  • Worked in C/AL and AL to develop support-based solutions and mini-projects, optimising customer systems

Waitress/Barista

BEAN & COLE LTD
Chester, Cheshire
2022.01 - 2022.11
  • Prepared and served speciality food and drinks
  • Owned and drove individual goals aligned with business objectives. Delegated tasks effectively to optimise team performance
  • Proactively identified and communicated concerns or issues to business owners, ensuring timely solutions

Bartender/Waitress

BAWN LODGE LIMITED
Chester, Cheshire
2020.06 - 2021.12
  • Performed bar tending and waiting tasks to a high standard
  • Ensured highest standards of cleanliness and hygiene during Covid-19, without compromising the customer experience
  • Monitored inventory levels to consistently fulfil customer needs

Shop Manager

Leonidas Chocolate Cafe
Chester, Cheshire
2017.05 - 2019.12
  • Provided premium service experience to customers
  • Trained staff in core interpersonal skills, ensuring they have the knowledge to deliver exceptional customer service and increase sales
  • Fostered a positive and collaborative work environment where team members felt valued and motivated

Education

GCSEs -

Queens Park High School
Chester, Cheshire
2013.09 - 2015.06

Skills

  • Word
  • Excel
  • Microsoft Teams
  • Documentation
  • Outlook
  • CRM
  • HTML, CSS & JavaScript
  • Adaptable
  • Proactive
  • Resilient
  • Time management
  • Work ethic
  • Multitasking
  • Motivation

Accomplishments

    Set Up a Non-Profit Group for 18-25 Year Olds (2017)

  • Partnered with Storyhouse to establish a safe space for young adults (18-25) to connect, share experiences, and inspire one another
  • Organised activities, workshops, and speaker events to promote mental well-being and belonging within the community

Charity Experience

Kingsway Community Café (2017)

  • Provided friendly and efficient service as a waitress/chef

Marie-Claire Ashcroft (2016)

  • Assisted a professional photographer during photo shoots, gaining valuable experience in the field

Hospice Of The Good Shepherd (2016)

  • Captured photos and edited them in Photoshop to record a parade event for the Hospice

Graduate of the National Citizen Service-NCS (2015)

  • Delivered the closing speech at the NCS Graduation Ceremony
  • Contributed to community projects
  • Raised over £1,000 for Miles for Smiles by participating in a 10-mile charity walk wearing pyjamas

Affiliations

  • Sourdough bread baker enthusiast
  • Creative writing
  • Travelling and making connections
  • Practising yoga

Timeline

Tech Support Specialist

BEST COMPANIES LIMITED
2023.04 - 2024.06

Trainee ERP Software Developer

TAIG Solutions Limited
2022.11 - 2023.03

Waitress/Barista

BEAN & COLE LTD
2022.01 - 2022.11

Bartender/Waitress

BAWN LODGE LIMITED
2020.06 - 2021.12

Shop Manager

Leonidas Chocolate Cafe
2017.05 - 2019.12

GCSEs -

Queens Park High School
2013.09 - 2015.06
Gaynor C Brennan