Gaynor Stotter
Rochester,Kent
Summary
Skilled professional specialising in risk management and asset protection, with proven resilience in high-pressure environments and expertise in vault operations. Strong background in auditing, regulatory compliance, and anti-money laundering, ensuring strict adherence to ethical standards and security protocols. Proficient in conflict resolution and decision-making, with a keen attention to detail and numerical accuracy. Focused on maintaining organisational discipline and efficiency in procedures while effectively addressing discrepancies.
Overview
28
28
years of professional experience
6
6
years of post-secondary education
Work history
Vault officer
G4S
Maidstone, Kent
11.1999 - Current
- Ensured compliance with company policies while managing daily vault operations.
- Maintained accurate records of all valuables stored in the vault.
- Tracked movements of valuables between safe deposit boxes and main vault efficiently.
- Participated in periodic audits to verify adherence to regulatory requirements.
- Identified discrepancies in received consignments promptly, minimising potential losses.
- Delivered exceptional service by assisting customers with retrieval processes.
- Directed customers to appropriate personnel for specific inquiries.
- Observed protocols regarding financial and customer information to prevent data misuse.
Retail supervisor
Roadchef
Maidstone, Kent
11.1997 - 05.1999
- Monitored stock levels to prevent overstocking and understocking issues.
- Facilitated team meetings to enhance communication and collaboration.
- Ensured compliance with health and safety regulations, promoting a safer working environment.
- Processed deliveries and delegated unpacking, pricing, and replenishment tasks for maximum efficiency.
- Oversaw cash handling procedures, ensuring accuracy and security throughout transactions.
- Maintained neat and fully stocked shelves to optimise sales opportunities.
- Resolved customer complaints to ensure complete satisfaction.
- Updated pricing and promotions to align with store objectives.
Education
CSE's -
Upbury Manor Secondary School
Gillingham, Kent 08.1980 - 08.1986
Skills
- Risk management awareness
- Responsibility for valuable assets
- Professional ethics adherence
- Resilient under pressure
- Vault operations excellence
- Cash counting machine usage
- Access control administration
- Auditing proficiency
- Suspicious activity reporting
- Regulatory compliance understanding
- Anti-money laundering regulations knowledge
- Resilience under pressure
- Time efficiency
- Conflict Resolution
- Professionalism in conduct
- Discipline in following procedures
- Security consciousness
- Customer service sensitivity
- Timely decision-making
- Use of two-way radios
- Reconciliation of discrepancies
- High-Level organisation
- Attention to Detail
- Numerical literacy
- Communication proficiency
Timeline
Vault officer
G4S
11.1999 - Current
Retail supervisor
Roadchef
11.1997 - 05.1999
CSE's -
Upbury Manor Secondary School
08.1980 - 08.1986