GAYATRI PANDEY
Farnborough,Hampshire
Summary
Dynamic and results-driven professional with extensive expertise in communication, leadership, and strategic planning. Demonstrates proficiency in technologies such as network management, database administration, and scripting languages. Adept at utilising visualisation tools and data analytics platforms to drive product development and business growth. Skilled in stakeholder engagement, resource allocation, and trend analysis to enhance product lifecycle management. Committed to leveraging analytical thinking and decision-making authority to achieve organizational objectives while prioritizing customer service excellence.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work history
Strategic Product Manager
Ericsson UK
Reading, West Berkshire
08.2023 - 06.2025
- Delivered scalable data and AI solutions by leading analytics, automation, and ML initiatives, boosting operational efficiency by 25% and improving insight generation by 40% through Power BI and Tableau dashboards.
- Engineered robust data infrastructure, including Python-based pipelines and SQL/BigQuery systems, processing millions of records daily and increasing query performance by 35%.
- Deployed cost-effective cloud architectures on GCP and Azure, reduced infrastructure costs by 20%, and ensured 99.9% uptime on Linux servers supporting telecom platforms from 2G to 5G.
- Drove cross-functional product strategy, managing end-to-end lifecycles, applying lean methodologies, integrating stakeholder feedback, and delivering measurable cost savings and innovation.
- Strengthened organizational capability by leading GDPR-compliant data practices, developing training programs, aligning analytics with enterprise strategy, and fostering collaboration across R&D and business teams.
Technical Product Owner
Ericsson UK
Reading, West Berkshire
01.2023 - 08.2023
- Established Regional Centre of Excellence for Technical Analytics, enhancing cross-regional collaboration.
- Optimized backlog management, reducing project delivery time by 20% and increasing efficiency by 15%.
- Streamlined data storage processes, achieving 30% reduction in retrieval time and improving accessibility.
- Delivered competitive market insights, informing strategic roadmaps and increasing responsiveness by 10%.
- Integrated user feedback into product updates, boosting usability and customer retention by 12%.
- Implemented Agile frameworks, accelerating release cycles and enhancing productivity by 25%.
- Aligned stakeholder expectations through structured communication, improving satisfaction and reducing escalations by 40%.
- Facilitated cross-functional ideation workshops, generating over 15 product concepts with three advancing to MVP development.
Solution Architect
Ericsson UK
Reading, West Berkshire
05.2022 - 12.2022
- Designed and developed 100+ end-to-end analytics dashboards in Microsoft Power BI, enabling data-driven decision-making and reducing reporting time by 40%.
- Streamlined project execution workflows, cutting lead times by 25% and improving delivery rates by 30%.
- Conducted industry trend research, contributing to 3 key technology integration decisions that enhanced system performance and scalability.
- Negotiated with IT vendors, achieving 15% cost savings in service procurement and improving contract efficiency.
- Provided technical leadership across 5+ projects, aligning solutions with strategic business goals and ensuring successful delivery.
- Authored detailed design documentation, increasing development clarity and reducing rework by 20%.
- Collaborated with development teams to integrate new solutions with legacy systems, achieving 100% compatibility and minimizing downtime.
- Coordinated cross-functional teams across engineering, product, and operations, increasing collaboration efficiency by 35%.
Customer Operations Data Science Expert
Ericsson UK
Reading, Berkshire
12.2018 - 05.2022
- Managed end-to-end data pipeline construction, integrating 15+ data sources and reducing manual handling by 40%.
- Developed advanced data models, improving forecasting accuracy by 20%.
- Created interactive Tableau dashboards, increasing analytics adoption among non-technical users by 35%.
- Implemented real-time monitoring tools, reducing anomaly detection time by 50% and enhancing data reliability.
- Migrated legacy databases to GCP and Azure, enhancing scalability and cutting infrastructure costs by 25%.
- Streamlined data processing through automation, boosting productivity by 30%.
- Identified and executed process improvements via system audits, reducing data errors by 15%.
- Collaborated with cross-functional teams to define technical requirements, ensuring alignment with business and product goals.
System support Engineer
Ericsson India
Bangalore, India
12.2017 - 12.2018
- Managed service availability for 20+ customers across multiple countries
- Ensured optimal service performance and high customer satisfaction
- Conducted network analysis for 2G, 3G, and 4G in multi-vendor telecom environments
- Assisted in disaster recovery planning to mitigate data loss risks
- Documented troubleshooting procedures for future incident resolution
- Provided continuous support during critical business hours
- Coordinated cross-functional teams to facilitate smooth project execution
- Communicated complex concepts clearly and respectfully to customers
Level 2 Assurance Engineer
Ericsson UK
UK
12.2016 - 11.2017
- Delivered end-to-end tool development; ensured continuous service availability
- Liaised with clients; translated needs into technical specifications
- Reduced downtime by 40% using advanced diagnostic tools
- Maintained network performance through proactive troubleshooting and support
- Conducted training sessions; increased team proficiency by 30%
- Documented troubleshooting procedures; improved incident response efficiency
- Served as Subject Matter Expert (SME); provided accurate technical support across teams
Level 2 Support Engineer
Ericsson India
Noida, India
07.2015 - 11.2016
- Supported Content Delivery Network in Telstra IPTV solution on Ericsson MDN 3.1, managing service availability and performance
- Provided 2nd and 3rd level technical support and troubleshooting as Subject Matter Expert (SME)
- Diagnosed and resolved technical issues promptly, minimizing downtime and performing root cause analyses
- Coordinated with third-party vendors and facilitated cross-department communication for faster issue resolution
- Delivered training and onboarding for junior engineers, enhancing team performance and knowledge sharing
- Maintained documentation and internal knowledge bases, streamlining troubleshooting and support processes
- Collaborated with developers for early bug detection and ensured minimal downtime during system upgrades
- Communicated complex technical concepts clearly and respectfully to customers with varied expertise levels
Level 2 Support Engineer
Ericsson India
Kolkata, India
12.2012 - 06.2015
- Maintained 99.9% service uptime for 5+ telecom providers
- Developed 10+ automation scripts, boosting efficiency by 35%
- Improved system responsiveness by 25% and reduced issue resolution time by 40%
- Delivered training and guidance, increasing team proficiency by 30%
- Led disaster recovery efforts, minimizing outages and documenting resolution processes
Education
Bachelor's in Engineering - Electronics and Communication
Lakshmi Narain College of Technology
Skills
- Data architecture and management
- Programming and automation
- Data visualization and insights
- Cloud infrastructure
- Agile frameworks and delivery
- Data-driven decision making
- Stakeholder alignment and prioritization
- Product strategy and lifecycle
Certification
- Applied Data Science Camp
- GCP Data Engineering Certification (Coursera, Ericsson Internal)
- LCC Certified.
- RHCSA (EX200) & RHCE (EX300) certified in RHEL 7.
- ITIL Foundation Certification
- Ericsson Internal Certifications-VOD, IP & CBIO.
- Oracle Certified Associate
Accomplishments
- Won Ericsson Hackathon. Hackathon was conducted to challenge existing suite of tools and look to find new ways to benefit the business. Problem statements were submitted and end to end solution was designed in 1 week.
- Selected as Next Gen Employee for one-to-one mentorship with Ericsson L4 Manager, Head of Operate NMSD UK&I.
- Selected for future aspiring women leaders in Ericsson where Ex-Vice President UK & Europe Arun Bansal conducted one to one session.
- Contributed as Brand ambassador for Ericsson Global- Audio visuals to market Ericsson Leadership in new technology, link - https://www.youtube.com/watch?v=SaJuEcMGB1k
- Training Champion for Data Science, Machine Learning, GCP Data Engineering, Tableau, Python, Safe Agile, Linux, IP, ITIL Processes in Ericsson.
- Customer recognition award for excellence in service delivery for Telstra Australia CDN customer.
- Rock star award in Ericsson for playing key role in customer specific MDN 3.1 solution setup & acceptance testing for Telstra project.
- Recognized by Ericsson Management for supporting CMMI Project Audit.
- Multiple Top Performer, Ericsson All Star Cash Awards for Excellence in service delivery during critical emergency incidents, maintaining SLAs and reducing Incident bucket log.
- Received multiple recognitions from customer and Ericsson Management for top project deliverables.
Personal Information
Work Eligibility: Settled
Affiliations
- Gardening, Painting, Swimming, Art and Crafts
Languages
English
Proficient (C2)
Hindi
Native
Timeline
Strategic Product Manager
Ericsson UK
08.2023 - 06.2025
Technical Product Owner
Ericsson UK
01.2023 - 08.2023
Solution Architect
Ericsson UK
05.2022 - 12.2022
Customer Operations Data Science Expert
Ericsson UK
12.2018 - 05.2022
System support Engineer
Ericsson India
12.2017 - 12.2018
Level 2 Assurance Engineer
Ericsson UK
12.2016 - 11.2017
Level 2 Support Engineer
Ericsson India
07.2015 - 11.2016
Level 2 Support Engineer
Ericsson India
12.2012 - 06.2015
Bachelor's in Engineering - Electronics and Communication
Lakshmi Narain College of Technology
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