Gavin Polhill

I was Tupe'd from Thinventory and subsequently made redundant due to the company outsourcing the entire Distribution Centre due to cost cutting. It was noted and documented by the HR department that this was not caused by the actions of any staff involved.

At the same time my Grandmother's estate was settled and I was bequeathed a portion of her estate.

This gave me the freedom to not need to go straight into a new job.

During this time I have worked with a friend floor laying and worked with a delivery company on an ad hoc basis. I have also had the chance to go on several holidays with family, friends and on my own.

• Dealt with late-night emergencies calmly, ensuring minimal disruption to services.
• Managed route schedules, improving staff efficiency with a clear focus on KPIs.
• Prepared reports on nightly activities for management review.
• Implemented company policies consistently, developing a professional work environment, giving constructive feedback where improvements could be achieved.
• Delivered fast and efficient service to night drivers by prioritizing tasks effectively in a highly time sensitive environment.
• Performed concise and accurate handovers to the Morning Supervisor at end of shift.
• Translated senior management directives into actionable front-line policies and implemented changes with staff.

• Coordinated and liaised with internal and external departments, ensuring seamless communication flow.
• Addressed customer complaints promptly, improving customer satisfaction levels.
• Managed daily operations for smooth running of front and back of house operations.
• Enforced company policies for a safe and productive work environment.
• Maintained excellent customer relationships by dealing with queries and complaints calmly and professionally. I became 'Unflappable'.
• Recruited and trained team members reducing staff turnover and significantly decreased unauthorized absence, especially at short notice, creating a team that wanted to be there with their peers.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Oversaw facility maintenance using outsourced contractors to meet and keep up with H+S standards in an ageing building that was refurbished badly.
• Gained a greater understanding of how a commercial building operates.

• Streamlined the estimation processes to improve efficiency and accuracy.
• Worked closely with both office staff and fitters ensuring all information was correctly transferred and costed, increasing productivity and profit margins.
• Improved and maintained the conversion rate from quote to order to over 90%.
• Enhanced team morale with open communication and positive leadership.
• Streamlined warehouse operations by implementing more efficient inventory management systems.
• Optimised space by rearranging the warehouse layout to maximise storage space.
• A large portion of this role was during several Covid lockdowns meaning extra Government rules were implemented and maintained in the Warehouse, people's homes and commercial settings. This also I meant I was 'The Face' of the company as the showroom was closed due to restrictions on several occasions.