Gavin Mulgrew
Stirling,Stirling
Summary
With focus on exceptional customer service and communication, I excel in creating positive experiences for clients. Transferable skills from previous roles include problem-solving, active listening, and time management, which enable effective collaboration with both customers and team members. Enthusiastic about learning and adapting, I am committed to delivering high-quality service and support.
Overview
7
7
years of professional experience
Work History
Service Advisor
Concentrix
06.2025 - Current
- i work as part of a service team in the home tech department at concentrix where i work on the BT/EE systems. I work on technical faults. this is a varied role, sometimes it may be a simple fix and sometimes it may require more investigation and patience. as part of this role i have had the opportunity to be a part of a lot of different scenarios and have become a vital member of the team and can be called upon to help in many ways. Some of these ways are when we have a new team starting we use subject matter experts, i have been lucky to become one of these. i have also had to deal with escalations and have become a complaints helper for my team. as part of this role i have also been given the task recently of doing one of our team's coaching.
- when working at concentrix i have also had the opportunity to work in mobile billing with EE, this was a slightly different role because i was mainly using billing systems, these were new to me as this was my first introduction to working in a call centre, and also being in a customer facing role.
Night Shift Worker
Sainsburys
11.2023 - 05.2024
- At Sainsburys I work night shift as part of the stock replenishment team, I undertake a wide variety
of roles in the store that include stocking the shelfs, working in the online room and on the shop
floor during the stores open times. A normal night for myself in store starts at 10pm when the store
closes, we start with the drag out of all goods from the days delivery’s, I have to be fit as these are
normally very heavy or are on pallets and require the use of a pallet loader. Then I start on my first
isle of the night and am given a time for when I am to be expected to be done in this area. It
normally takes me 6-7 hours to complete this isle and when I am done I will move into my second
isle of the night and stay here until the store opens at 8am.
apprentice
the conservation volunteers
11.2021 - 08.2022
- At TCV I undertake a wide range of tasks including overseeing volunteers on site and the administration of a project. TCV carry out a wide range of practical conservation tasks ranging from path maintenance, step construction, woodland management and invasive species removal. A typical day involves supporting the senior project officer in running groups of volunteers on sites we manage in Clackmannanshire. This role has allowed me to improve my confidence when engaging with the public and with our volunteers. I am now able to talk in front of a group about the tasks we are going to be doing and the best way to achieve our goals for the day. Whilst working at TCV I have been able to attend a range of courses and training events which have broadened my understanding and capability of what I am comfortable doing on workdays.
Tradesman Assistant
Vialli Garden Design
07.2019 - 12.2019
- In this role i Assisted in carrying out all landscaping tasks, including slabbing, fencing, groundwork and garden maintenance. This was a very rewarding role as I learned many new skills. I got great satisfaction seeing the finished work and comparing the before and after pictures. Speaking to the customers and seeing how happy they were was incredibly rewarding.
Education
Scottish Qualifications Certificate -
Forth Valley College
stirling01-2019
Scottish Qualifications Certificate -
Stirling High School
stirling01-2017
Skills
- Ability to work as part of a team or on own initiative
- Follows instructions accurately and effectively to achieve positive outcomes in a timely manner
- Pays close attention to detail
- Practical minded, good at working with my hands
- Excellent listening and communication skills
- Reliable, hardworking and trustworthy
Timeline
Service Advisor
Concentrix
06.2025 - Current
Night Shift Worker
Sainsburys
11.2023 - 05.2024
apprentice
the conservation volunteers
11.2021 - 08.2022
Tradesman Assistant
Vialli Garden Design
07.2019 - 12.2019
Scottish Qualifications Certificate -
Forth Valley College
Scottish Qualifications Certificate -
Stirling High School