Gavin Mellor
Cannock,Staffordshire
Summary
I am exceptional business leader with over a decade of experience in managing people and teams at all levels. My wealth of skills and knowledge are transferable to any business sector. Managing my time and handling numerous projects is where I excel under pressure, I enjoy any environments and will place myself in any sector of a business that requires my support. I utilize all resources or any stakeholders that I have available whilst working independently or within a team to ensure that all tasks are completed with quality and on time. Extremely self-aware and hold an undefeatable positive attitude.
Overview
18
18
years of professional experience
Work history
Director
Walsall Wood Tyre and Service
Walsall Wood, UK
09.2019 - 12.2024
- Lead operations across the whole business and being accountable and responsible for the company’s performance whilst managing a team of 20 staff, ensuring exceptional customer service is delivered across the diverse automotive services that are offered
- Collaborate closely with the CEO to set and drive the business vision whilst contributing and implementing key decision-making processes that shape the business from within
- Development and implementation of a QEMS (Quality Management System) that is used for ISO:90001
- Conduct staff training, appraisals and one to one meeting, hold disciplinary hearings and deal with any HR related issues
- Ensure compliance with Health and safety regulations are met by conducting risk assessments and updating the QEMS accordingly
- Handle purchase ledger accounting, supplier negotiations, and financial reconciliations, improving profitability and operational efficiency and improving year on year EBITDAR
- Contributing over 1.5M in Sales personally and over 9M collectively
General Manager
Cartello Ambulance
Cannock, UK
02.2018 - 09.2019
- Directed operational functions, ensuring compliance with CQC regulations and maintaining fleet readiness through timely maintenance, repairs, and deep cleaning
- Spearheaded business growth initiatives, securing new contracts with private ambulance services and major hospitals across the UK
- Led tender writing and market research to enhance service offerings and competitive positioning
- Managed budgets, payroll, and profit/loss accounts, reporting directly to the Managing Director
- Conducted staff performance reviews, implemented training programs, and resolved underperformance issues to maintain high team standards
- Enforced health and safety policies, conducted risk assessments, and ensured compliance with evolving regulations
Preparation Site Assistant Manager
Available Car
Cannock, UK
10.2016 - 02.2018
- Supervised a team of 20+ staff, coordinating daily workloads and resolving operational challenges in a fast-paced environment
- Collaborated with 10 departments to ensure seamless vehicle preparation for stock replenishment and customer collections
- Conducted recruitment, performance reviews, and disciplinary processes
- Managed logistics, overseeing vehicle movements across branches and ensuring accurate record-keeping
- Developed reports and presentations for management, contributing to policy improvements and compliance standards
Business Development Manager
CES UK
Cannock, UK
12.2015 - 10.2016
- Expanded business within the automotive repair sector by building strong client relationships and offering tailored solutions
- Delivered product training and seminars to clients, introducing innovative diagnostic tools and marketing strategies
- Negotiated pricing and delivery terms, ensuring customer retention while increasing revenue streams
- Analyzed market trends and competitor activity, presenting actionable insights during quarterly sales meetings
Assistant Branch Manager
CES UK
Telford, UK
07.2014 - 12.2015
- Led a sales team to exceed targets, driving branch performance through innovative promotions and customer-focused initiatives
- Managed customer accounts, credit control, and cash allocation to ensure financial accuracy
- Delivered technical training to staff, fostering a high-performing team environment
Senior Sales Advisor
JD Sports
Lichfield, UK
06.2007 - 02.2010
- Supported store management, overseeing staff recruitment, training, and day-to-day operations
- Enhanced customer experiences through innovative merchandising strategies and excellent service
- Served as a keyholder, ensuring the secure handling of cash and inventory
Education
National Vocational Qualification (NVQ) - Customer Service Level 3
Stratford-upon-Avon College
Stratford-upon-Avon, Warwickshire 01.2007 - 1 2009
A Level - English Literature, English Language, Photography
Kingsmead Technology College
Hednesford, Staffordshire 01.2002 - 1 2007
GCSE - Technology (Resistant Materials), Physical Education, English Literature, Business Studies, Religious Studies, I.T (Double Award), Triple Science, English Language, Maths
Kingsmead Technology College
Hednesford, Staffordshire 01.2002 - 1 2007
Skills
- Operational Management & Leadership
- Financial Oversight & Budgeting
- Health & Safety Compliance (COSHH, GDPR)
- Strategic Planning & Business Growth
- Advanced Customer Service & Retention Strategies
- Staff Recruitment, Training, and Development
- Workshop Efficiency & Process Optimization
- Expertise in Management Systems (Garage-Hive, 1Link, Kerridge, Audatex)
- Performance driving
- Critical-thinking
- Quality control standards understanding
Custom
- Reading
- Podcasts
- Gardening
- Sports and keeping a healthy lifestyle
- Family and friends
References
References available upon request.
Timeline
Director
Walsall Wood Tyre and Service
09.2019 - 12.2024
General Manager
Cartello Ambulance
02.2018 - 09.2019
Preparation Site Assistant Manager
Available Car
10.2016 - 02.2018
Business Development Manager
CES UK
12.2015 - 10.2016
Assistant Branch Manager
CES UK
07.2014 - 12.2015
Senior Sales Advisor
JD Sports
06.2007 - 02.2010
National Vocational Qualification (NVQ) - Customer Service Level 3
Stratford-upon-Avon College
01.2007 - 1 2009
A Level - English Literature, English Language, Photography
Kingsmead Technology College
01.2002 - 1 2007
GCSE - Technology (Resistant Materials), Physical Education, English Literature, Business Studies, Religious Studies, I.T (Double Award), Triple Science, English Language, Maths
Kingsmead Technology College
01.2002 - 1 2007
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