Gavin McGrath

• Developed and delivered engaging sales presentations to convey product benefits.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Expanded customer base and boosted profit within product line.
• Implemented brand marketing and sales campaigns.
• Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
• Created strategies to develop and expand sales of services to existing customer which resulted in increase in annual revenue.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Organized sales paperwork, presented proposals and finalized contracts.
• Documented customer interactions to capture data in processing system.
• Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.

• MacG Expansion Un Ltd is a private training company in the personal development industry
• It specialises in training leadership, state management and peak performance
• It offers business consultancy to a wide variety of different sectors
• Skills:
• Communication
• Leadership
• Decision making
• Strategic thinking
• Organisational skills
• Financial management skills
• Commercial awareness and industry knowledge
• Key Responsibilities:
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Handled calls every day to address customer inquiries and concerns.
• Developed team communications and information for meetings.
• Prepared variety of different written communications, reports and documents.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Participated in team-building activities to enhance working relationships.
• Created plans and communicated deadlines to complete projects on time.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Increased customer satisfaction by resolving issues.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained energy and enthusiasm in fast-paced environment.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Directing and controlling the resources of the company
• Preparing business plans, budgets and reports
• Representing the company in negotiations with customers and suppliers
• Developing and maintaining professional relationships with new customers
• Providing strategic advice to board members
• Developing and maintaining research and development programs
• Developing and maintaining appropriate policies and procedures

• Responsible for closing high ticket offers in the area of personal development
• It was an exceptionally successful first year with the business having a record year for the number of sales for their high-ticket product
• Responsibilities included:
• Lead generation
• Copywriting
• Website building
• Funnel creation
• Email marketing
• Closing sales calls
• Completing reports
• Social media management
• Answering calls, emails and web chat enquiries from customers
• Make telesales and market research calls to new and existing customers
• Managing customer orders
• Processing card payments
• Managing enquiries and complaints
• Boosted profits through effective supervision of entire sales department.
• Initiated strategies to set-up businesses that shape and market on emerging industry and market needs.
• Boosted revenue opportunities by initiating strategic sales strategies based on industry trend and competitive analysis.
• Researched markets and key audiences to increase profits through effective marketing and branding campaigns.
• Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
• Executed strategic plans for growth and new acquisitions.
• Created effective marketing campaigns to reinforce branding initiatives and maximize outreach.
• Updated products, service agreements and pricing to retain competitive advantage and generate new customers.

Skills developed:

• Knowledge of building and construction
• Be thorough and pay attention to detail
• Ability to work well with others
• Be flexible and open to change
• Patience and the ability to remain calm in stressful situations
• Ability to work well with your hands
• Able to carry out basic tasks on a computer or hand-held device

Responsibilities included:

• Follow technical diagrams to measure and cut the plasterboard to the right sizes and angles.
• Fix the panels to timber or metal frames - or ceiling joists - using special studs.
• Cutting boards to fit around doorways and windows
• Sealing joints using fillers and adhesives
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Exceeded goals through effective task prioritization and great work ethic.
• Improved operations through consistent hard work and dedication.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Resolved problems, improved operations and provided exceptional service.

This was a fast-paced environment working within the health insurance industry, taking more than 300+ calls per day. I became the No.1 sales representative for the company breaking records across their New Zealand and Australia offices.

Responsibilities included

• Lead generation
• Closing sales
• Handling outbound calls to customers
• Answer inbound calls in a timely and friendly manner
• Evaluate problems and complaints of the callers and provide proper solutions to them
• Provide information on the company's products or services and generate interest in the offer
• Process orders, forms, and applications
• Route calls to other team members whenever needed
• Boost customer loyalty by offering a proper experience over the phone
• Overcame objections using friendly, persuasive strategies.
• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
• Recorded contact information of customers and potential customers in internal database.
• Escalated concerns or advanced problem calls to management staff.
• Answered inbound telephone calls from interested customers to persuasively discuss offerings.
• Completed daily cold calling and outreach to build sales pipeline.
• Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
• Built relationships with customers using strong persuasion and active listening skills.
• Asked pertinent questions to understand customer requirements.
• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
• Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
• Answered questions about company offerings with knowledgeable responses about products and services.
• Answered calls, took messages and transferred calls to correct individuals.

As a leading hand, I was working on big contracts demolition within the construction industry. My main role was to ensure that the team set targets and results. I was managing a team of 3 - 5 employees working as a unit towards a shared goal.

• Key responsibilities:
• Ensuring the team completed tasks safely and timely
• Tracking material, tool, and inventory needs
• Supporting employees to reach goals
• Mentoring new recruits
• Working closely with supervisors and managers
• Identifying priority tasks

• Interpreted blueprints to determine locations, quantities and sizes of materials required.
• Cut openings in structures to accommodate pipes and pipe fittings.
• Employed skills in cementing and welding to finalize high-quality piping systems.
• Measured, threaded and cut materials to correct angles.
• Identified issues, analyzed information and provided solutions to problems.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Exceeded goals through effective task prioritization and great work ethic.
• Maintained excellent attendance record, consistently arriving to work on time.
• Led projects and analyzed data to identify opportunities for improvement.

• Kept detailed records on individual insurance claims and incorporated into detailed client files.
• Supervised insurance claims for equitable resolutions on behalf of both client and insurer.
• Interviewed clients and impacted individuals, determining details about accident and claim parameters to provide best advice for specific situations.
• Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base.
• Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Maintained high standards of customer service by building relationships with clients.

• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items and join reward programs.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Mentored new team members on sales software system operation.
• Processed customer refunds and exchanges according to established guidelines.
• Greeted customers entering store and responded promptly to customer needs.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
• Checked personal identifications during alcohol and tobacco sales.