Gavin Laird
Dennyloanhead,Stirlingshire
Summary
Results-driven professional with expertise in negotiation tactics, budget planning and forecasting, and operations management. Demonstrates exceptional business acumen and a strong commitment to ethics enforcement, ensuring optimal decision-making and compliance. Adept at leveraging product knowledge to drive strategic initiatives and achieve organisational goals.
Overview
27
27
years of professional experience
9
9
years of post-secondary education
Work History
Director
Lancet Utility Consultants
Falkirk, Stirlingshire
01.2025 - Current
- Commercial and contractual leadership & transformation.
- Engaged in contract maintenance and performance optimisation.
- Rate reviews and fair market valuations.
- Commercial negotiation and strategy.
- Bid support.
Director of Scotland
Comex 2000 UK
Livingston, West Lothian
09.2023 - 12.2025
- Oversaw the expansion into into Scotland for Network Operations and Customer Connections with a 200 FTE operation.
- Successfully grew the regional revenue by the securing £10m of new fibre network build and maintained key stakeholder relationships.
- Oversaw financial planning and ensured fiscal stability of the organisation through cost control measures to drive target margin improvements to the P&L.
- Worked with board of directors to establish objectives and decisively lead operations to drive productivity.
- Set quality expectations to align with client standards and protect internal margins.
Head of Commercial
Virgin Media o2
Bellshill, North Lanarkshire
01.2018 - 08.2023
- Supported both internal and client-led capital growth projects from business case approval and through close in-life cost management at c £100m regional per annum over 5 years.
- Developed and implemented commercial process controls.
- Identified £2m of consistent overruns monthly to improve design process and achieve better cost certainty.
- Managed supply chain relationships to achieve target network construction growth year-on-year in line with contractual performance framework.
- Recruited and lead a medium-sized team of commercial professionals.
Partner Relations Manager
Virgin Media
Bellshill, North Lanarkshire
01.2017 - 12.2017
- Created and supported key financial and commercial performance framework.
- Undertook critical contract maintenance.
- Understood regulatory and statutory guidelines to support the supply chain and free up cash flow.
Head of Transformation
Virgin Media
Bellshill, North Lanarkshire
01.2015 - 12.2016
- Implemented capital efficiency programme on B2B to establish year-on-year recurring reductions in cost per circuit.
- Oversaw process improvements to unlock supply chain pay-flow across multiple divisions and stakeholder groups achieving a reduction in aged debt from £28m down to <£5m.
Head of Planning
Virgin Media
Bellshill, North Lanarkshire
03.2008 - 12.2014
- Responsible for global BPO commercial agreements and resource deployment.
- Created the annual budget and resource plan for the Contact Centre operations.
- Lead a team of Contact Centre planning professionals.
Strategic planning manager
Virgin Media
Bellshill, North Lanarkshire
06.2006 - 02.2008
Resource manager
Virgin Media
Bellshill, North Lanarkshire
06.2002 - 05.2006
Queue Analyst
NTL:Telewest
Bellshill, North Lanarkshire
09.1999 - 05.2002
Customer service advisor
NTL:Telewest
Bellshill, North Lanarkshire
08.1998 - 08.1999
Education
Bachelor of Arts - Management Science and Human Resource Management
University of Strathclyde
Glasgow 09.1999 - 05.2002
Certificate of Higher Education - Maths, English, French, Chemistry Modern Studies and SYS Maths
Dollar Academy
Dollar 08.1989 - 06.1995
Skills
- Negotiation tactics
- Budget planning and forecasting
- Operations management
- Business acumen
- Ethics enforcement
- Stakeholder relations
- Client engagement
Timeline
Director
Lancet Utility Consultants
01.2025 - Current
Director of Scotland
Comex 2000 UK
09.2023 - 12.2025
Head of Commercial
Virgin Media o2
01.2018 - 08.2023
Partner Relations Manager
Virgin Media
01.2017 - 12.2017
Head of Transformation
Virgin Media
01.2015 - 12.2016
Head of Planning
Virgin Media
03.2008 - 12.2014
Strategic planning manager
Virgin Media
06.2006 - 02.2008
Resource manager
Virgin Media
06.2002 - 05.2006
Queue Analyst
NTL:Telewest
09.1999 - 05.2002
Bachelor of Arts - Management Science and Human Resource Management
University of Strathclyde
09.1999 - 05.2002
Customer service advisor
NTL:Telewest
08.1998 - 08.1999
Certificate of Higher Education - Maths, English, French, Chemistry Modern Studies and SYS Maths
Dollar Academy
08.1989 - 06.1995
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