Gavin King
Colchester,Essex
Summary
Experienced professional with extensive expertise in control room leadership, incident prioritisation, and risk assessment. Demonstrates proficiency in tactical advisory, fault management, and multi-agency coordination, ensuring seamless operations in high-pressure environments. Skilled in communication systems configuration, event communication planning, and intelligence analysis capabilities to support effective decision-making. Adept at staff supervision, training design and delivery, and rota management to enhance team performance. Possesses a strong background in crime detection, law enforcement strategies, counter-terrorism tactics, and armed response management. Committed to leveraging advanced skills in report writing and dispute resolution to drive operational excellence while maintaining a focus on safety and efficiency.
Overview
30
30
years of professional experience
2
2
years of post-secondary education
Work history
Control Room Supervisor
Suffolk Constabulary
Martlesham, Suffolk
02.2010 - 11.2025
- Lead and be responsible for delivery of effective performance and service for both Contact (call handling) and Control functions ( CCR )
- Ensure performance measures are achieved and call volumes/workloads are under control through dynamic decision making and proactive floor walking, in support of both Contact and Control functions (90% of working day).
- Instruct staff in use of DS300 touchscreen
- Adding users to ICCS Database
- In my spare time I manage my home network configuring network and firewall
- Pc Building and installation of software
- Deal with issue of staff discipline, sickness, welfare, performance and development within the Contact and Control room
- Make dynamic threat and risk assessments using Thrive principle, of incoming and ongoing incidents, and ensure appropriate level of response is given to them
- Appropriately identify and manage initial stage of critical incident
- Demonstrate highly developed communication skills, through clear and effective updates to both Contact and Control functions and in support of Senior Management
- Provide advice and support to staff both inside and outside of the CCR, and provide liaison with other agencies
- Write reports and carry out administrative functions within deadlines, appropriate to post.
Control Room Operator
Suffolk Constabulary
Martlesham, Suffolk
01.2003 - 01.2010
- Taking emergency and non emergency calls, allocation of resources for incidents. Answering 999 calls within 10 seconds
- Managing of work load and prioritising incidents.
- Updating computer log to reflect actions taken.
- Speaking to members of the public,police service and other agencies
- To be proficient in use of radio systems. Updating Police National Computer with information
Control Room Operator
Essex Police
Chelmsford, Essex
03.1996 - 01.2003
- Taking emergency and non emergency calls, allocation of resources for incidents.
- Managing of work load and prioritising incidents.
- Updating computer log to reflect actions taken.
- Speaking to members of the public the police service and other agencies
- To be proficient in use of radio systems
Education
A-Levels - German
Colne Community School And College (Secondary And 16 To 19 Provision)
Brightlingsea 01.1994 - 01.1996
GCSEs - Mathematics, English, Sciences, History, Geography, Law
Colne Community School And College (Secondary And 16 To 19 Provision)
Brightlingsea, Essex 08.1992 - 08.1992
Skills
- Airwave Tactical Advisor; Airwave fault management; TETRA familiarity
- Control room leadership
- Incident prioritization
- Risk assessment and management
- Communication systems configuration
- Voice recording operations
- Incident logging and closure
- Multi-agency coordination
- Event communication planning
- Asset and device management
- Training design and delivery
- Dispute resolution skills
- Law enforcement expertise
- Counter-terrorism tactics
- Report writing proficiency
Affiliations
- Gliding, Traveling
Languages
German
Advanced (C1)
Timeline
Control Room Supervisor
Suffolk Constabulary
02.2010 - 11.2025
Control Room Operator
Suffolk Constabulary
01.2003 - 01.2010
Control Room Operator
Essex Police
03.1996 - 01.2003
A-Levels - German
Colne Community School And College (Secondary And 16 To 19 Provision)
01.1994 - 01.1996
GCSEs - Mathematics, English, Sciences, History, Geography, Law
Colne Community School And College (Secondary And 16 To 19 Provision)
08.1992 - 08.1992