Gavin Higginbottom

Worked in Composites before moving to a Quality Inspector role in Rear Modules. Currently completing the Team Leader assessment process.

• Travelled extensively throughout New Zealand, Australia, Canada, America, Indonesia and the South Pacific Islands.
• In Australia I built Excel sheets for the National Warehouse Operations Manager of Hellmann Worldwide Logistics to determine client costs.

• Managed globally distributed systems, working with offshore teams to ensure resiliency and accuracy of the data.
• Performed a complete overhaul of contribution infrastructure, giving in cost savings of 30%.
• Designed and implemented a database, that provided server performance statistics to aid in capacity planning.
• Implemented processes to automate server configurations, giving control of that process to users, saving time and money.

• Analysed clients requirements to provide sales consultants with system specifications.
• Installed and configured systems.
• Provided client training.

• Created a knowledge base to aid resolution of recurring issues.
• Modified shift patterns to provide 50% increased support coverage at no additional cost to the company, and implemented out of hours on-call rota to provide 24/7 telephone coverage for global clients.
• Defined and implemented testing schedules, speeding up the production cycle, resulting in decreased lead times for new products.

• Installation and configuration of complex server based systems at client sites across Europe.
• Training and support for clients.

• Provided bespoke database solutions, using Microsoft Access and SQL Server.