Gavin Groombridge
Boldon,Tyne & Wear
Summary
Driven professional with leadership and strategic planning skills, coupled with strong background in team management and operational efficiency. Skilled at fostering team collaboration and implementing process improvements. Focused on driving growth and achieving organisational success.
Overview
17
17
years of professional experience
10
10
years of post-secondary education
Work history
General Manager
Sharpness Point Ltd t/a Grand Hotel
Tynemouth , Tyne & Wear
2021.03 - Current
- Direct all daily hotel operations, encompassing front desk, housekeeping, food and beverage, and maintenance to ensure seamless guest experiences.
- Monitored financial performance via P&L analysis, implementing cost-control strategies that reduced operating expenses without compromising service quality.
- Recruited, mentored, and managed a team of 7 department heads and 65 total staff, fostering a culture of continuous improvement and superior customer service.
- Managed stock inventories, supplier negotiations, and purchasing to control costs and optimize stock management.
- Spearheaded the planning and execution of conferences, wedding receptions, and banquets, boosting event revenue.
- Ensured 100% compliance with local licensing laws, fire regulations, and health and safety standards.
- Property Management Systems (PMS): Guestline, Newbridge & ResDiary
- Software: Microsoft Office Suite (Word, Excel, PowerPoint) Canva, SagePay
General Manager
Café Royal Sir John Fitzgerald's, Newcastle Upon Tyne
Newcastle Upon Tyne, Newcastle upon Tyne
2016.03 - 2021.03
- Implementing staffing structure, utilising a skills matrix to ensure correct training and development of staff. Strategise training guides and plans for seasonal periods.
- Executed cash handling and banking recording on EPOS back of house system, utilising advanced software tools to streamline financial processes.
- Optimised staff scheduling for monthly working hours, ensuring accuracy in system entries.
Achieved seamless payroll sign off through effective management of holiday allocations during peak and off-peak seasons. - Oversaw stock management processes, ensuring accurate ordering and holding of inventory.
Executed monthly stock audits via zonal/aztec system, enhancing inventory accuracy.
Identified and reported discrepancies to maintain stock integrity. - Ensured compliance with all areas of HACCP, Food Safety Act, and Health & Safety Act to maintain superior hygiene standards and safety regulations.
- Analysed P&L reports to strategise effectively for the next period while evaluating sales reports to identify strengths and weaknesses from the previous period.
- Collaborated with the director of food to create diverse group menus, incorporating seasonal produce and adhering to specified financial parameters.
- Oversee operations of multisite bakery to ensure efficiency. Manage production and timely delivery of bakery products to clients. Implement product development and quality assurance protocols.
Cultivate relationships with suppliers to improve product knowledge.
Executive Head Chef
Cafe Royal Sir John Fitzgerald's, Newcastle Upon Tyne
Newcastle Upon Tyne, Newcastle upon Tyne
2013.03 - 2016.03
- Implementing staffing structure, utilising a skills matrix to ensure correct training and development of staff. Strategise training guides and plans for seasonal periods.
- Oversaw stock management processes, ensuring accurate ordering and holding of inventory. Executed monthly stock audits via zonal/aztec system, enhancing inventory accuracy. Identified and reported discrepancies to maintain stock integrity.
- Ensured compliance with all areas of HACCP, Food Safety Act, and Health & Safety Act to maintain superior hygiene standards and safety regulations.
- Analysed P&L reports to strategise effectively for the next period while evaluating sales reports to identify strengths and weaknesses from the previous period.
- Collaborated with the director of food to create diverse group menus, incorporating seasonal produce and adhering to specified financial parameters.
- Oversee operations of multisite bakery to ensure efficiency. Manage production and timely delivery of bakery products to clients. Implement product development and quality assurance protocols. Cultivate relationships with suppliers to improve product knowledge.
Senior Sous Chef
Twin Farms Sir John Fitzgerald's, Bank Foot
Bank Foot
2009.09 - 2013.03
- Assist and implement with the Head Chef all aspects of Health & Safety, HACCP & COSHH.
- Write weekly changing lunch menu & specials, working within financial parameters.
- Stock management, stock retention and loss for the unit.
- Contribute to the development of seasonal menu changes.
- Manage and assist with the training and development of kitchen team.
- Forecasting staff rota, holidays and time sheets.
Education
Bachelor of Business Administration - Hospitality Administrations & Management
The Open University
South Tyneside 2005.09 - 2008.09
NVQ Level 4 - Hospitality Management
South Tyneside College
South Tyneside 2004.09 - 2005.06
NVQ Level 3 - Hospitality and Catering
South Tyneside College
South Tyneside 2003.09 - 2004.05
A-Levels - Information Technology
South Tyneside College
South Tyneside 2003.09 - 2004.06
GCSEs -
Harton Comprehensive School
1996.09 - 2001.07
Skills
- P&L Management & Budgeting: Directing financial performance, forecasting, and resource allocation
- Strategic Planning: Translating high-level company goals into actionable daily operations
- Operations & Logistics: Streamlining supply chains, inventory control, and quality control
- Business Development: Identifying growth opportunities, market analysis, and sales strategy
- Compliance & Risk Management: Ensuring adherence to industry regulations and minimising liability
- Executive Leadership: Mentoring department heads, team building, and conflict resolution
- Stakeholder Management: Communicating effectively with boards, investors, and clients
- Decision Making & Problem-Solving: Acting decisively in high-pressure environments
- CRM Systems: Proficiency in platforms like Guestline, Newbridge, Zonal
- Data Analytics: Using advanced Excel for financial modelling
Affiliations
- Reading
- Cinema
- Socialising
- Travel and Culture
References
References available upon request.
Timeline
General Manager
Sharpness Point Ltd t/a Grand Hotel
2021.03 - Current
General Manager
Café Royal Sir John Fitzgerald's, Newcastle Upon Tyne
2016.03 - 2021.03
Executive Head Chef
Cafe Royal Sir John Fitzgerald's, Newcastle Upon Tyne
2013.03 - 2016.03
Senior Sous Chef
Twin Farms Sir John Fitzgerald's, Bank Foot
2009.09 - 2013.03
Bachelor of Business Administration - Hospitality Administrations & Management
The Open University
2005.09 - 2008.09
NVQ Level 4 - Hospitality Management
South Tyneside College
2004.09 - 2005.06
NVQ Level 3 - Hospitality and Catering
South Tyneside College
2003.09 - 2004.05
A-Levels - Information Technology
South Tyneside College
2003.09 - 2004.06
GCSEs -
Harton Comprehensive School
1996.09 - 2001.07