Gavin Bostock

• Responsible for 38 stores across the North West, 38 Store manager direct reports, over 600 colleagues and sales of c.£210m.
• Successfully led large teams through significant operational and transformational change projects, alongside store openings and closures whilst maintaining business leading KPI performance and colleague engagement.
• Key member of the senior leadership team, influencing and implementing tactical and strategic actions in a fast paced environment with changeable priorities.
• Responsible for the delivery of KPI performance within Sales, CSAT, financial services, P&L, shrink, stock management, People metrics and Home delivery fulfilment metrics.
• For two years, I also had responsibility for our Heywood regional fulfilment centre. Line management to the site general manager, 70 colleagues delivering customer orders to c.60 stores.
• Consistently demonstrated my ability to analyse information and data whilst gathering a range of views and perspectives from key stake holders through building relationships to identify true root causes and set effective actions.
• Achievement of goals delivered through visible leadership, consistent and clear communication of priorities and alignment to core business values. Importance of understanding what, why and how. providing wider context, ongoing support and challenge. Service leadership, adapting to audience and individual needs. Always focused on delivering an exceptional experience for customers.

• General manager of a high sales turnover town centre hub store. Leading a team of 4 management, 30 retail colleagues and 27 home delivery drivers. Serving 5 spoke stores and same day fast track delivery to our customers homes and businesses in the surrounding areas.
• Delivery of high performance across all retail KPI and fulfilment metrics. Driving outstanding customer service on the sales floor and doorstep through an engaged and motivated team.
• Responsible for the delivery of business strategy and initiatives within my store. Adhering to all aspects of policy and regulations.
• Develop and coach individuals within my team to realise potential and provide strong succession.
• Voted Leader of the year in 2017 by my regional peers in recognition of my teams performance and my significant contribution to regional performance and support to my peers.
• Created and led a mentoring development programme to support new to role store managers within my region.
• Represented the voice of stores managers in an elected role. Attended national meetings led by the stores director where I had direct involvement and influence in upcoming business initiatives. Ensuring key actions that impacted stores landed effectively and successfully.

• I was requested to lead the store during its transition from a traditional to digital concept store. The seventh digital store and first outside of London.
• Within the first six months of launch, sales increased by 30% YOY. Delivered through very strong improvement in colleague engagement, effective commercial actions in stocking policy and relentless focus on developing a seamless customer journey and experience.
• Actions I initiated were rolled out across the existing digital store estate and incorporated in operational plans for new openings.
• I delivered digital readiness sessions with leadership teams as roll out of the concept progressed. Sharing my learnings, the importance of colleague engagement and culture alongside new ways of working to exceed customer expectations.

I led the store through it's transition from a traditional store to a hub store. Serving 7 spoke stores and same day fast track delivery to homes and businesses across Greater Manchester.

Starting as a delivery assistant, I progressed through team leader, click and collect manager and sales manager roles in stores within the North West.