Gavin Blair

Designing & Selling Full Fire System Jobs

Designing & Selling CCTV, Intruder and Access systems

Job Role / Responsibilities:

• Fire Certificates ........
• Supplying all Fire support across the business
• Working with and supporting the Fire Design team
• Developing sales leads within the assigned territory through self-initiated strategies, cross selling and referrals.
• Providing timely and effective sales presentations to prospective customers to ensure that the product and services offered are thoroughly explained and understood when sold.
• Planning a sales approach designed to determine the customers’ needs and requirements for the product / services offered, and the investment the prospective customer is willing to make.
• Completing fire surveys for the whole of Scotland & England due to skill set, qualifications and knowledge
• Conducting surveys specifying the type of system required, providing a cost proposal and layouts to be used as a basis for the contract, and by the installation department in completing the job.
• Co-ordinating with other departments to ensure the confidence of the customer is maintained. This is achieved through effective oral and written communication with department heads and other key stakeholders.
• Conduct the necessary market analysis needed to identify the company´s current position.
• Revisiting and following up upon completion of the installation to ensure the system is working properly, explaining its operation to the customer, and maintaining a rapport that will result in continual referrals.
• Maintaining an up-to-date knowledge of equipment and systems by attending company and regional seminars, and by reading related publications.
• Operating within the Security industry and discipline regulations, whilst ensuring high standards of compliance and adherence.
• Providing regular reports, forecasts accurate, and relevant sales information as requested.
• Oversaw all major client accounts; ensured consistent delivery of services.

Designing and selling Fire, CCTV, Intruder and Access systems.

My success in this role was that I achieved year on over 200% of sales target, selling to residential customers right through to high end commercial customers.

Job Role / Responsibilities:

• Grew sales and consistently exceeded revenue-related KPIs.
• Listened to and evaluated customer needs and requirements to up-sell and cross sell products and systems to meet their needs
• Conducted site visits to customers, to complete site surveys to identify the relevant Fire and/or security system required
• Negotiated contracts, resulting in long-term partnerships.
• Identified potential clients through networking and prospecting techniques.
• Collaborated with internal teams to ensure seamless service delivery.
• Strengthened client relationships with regular follow-ups.
• Maintained comprehensive customer database, ensuring efficient record-keeping.
• Presented sales reports at monthly review meetings.
• Collaborated with company departments including; planning, project management, install, service, procurement to ensure smooth delivery of all projects
• Implemented sales strategies to maximise profit margins.
• Achieved customer satisfaction by managing and resolving account enquiries.
• Developed new business opportunities for increased revenue.
• Generated new leads through industry networking and strategic ambassador partnerships.
• Handled high-value client data and sales transactions, safeguarding company and clients against vulnerabilities with strict adherence to data security best practices..
• Arranged appointments with new and existing clients.
• Expanded lead pipeline and account portfolio with commitment to quality service and innovative growth strategies.
• Negotiated contracts and explained terms of service to support deal closures.

I achieved over 250% of my sales target year on year. I achieved this by cold calling field sales and working through existing customer lists and cross-selling.

Job Role / Responsibilities:

• Implemented promotional strategies for improved product visibility in the market.
• Dealt with customer queries effectively, maintaining high quality service standards.
• Assisted customers through entire sales process to ensure satisfaction.
• Collaborated with sales team to meet monthly targets successfully.
• Built strong relationships with customers, resulting in repeat business.
• Yielded higher sales revenue through upselling techniques.
• Handled after-sales services proficiently, ensuring client retention.
• Nurtured leads into successful conversions, boosting overall sales figures.
• Utilised CRM software efficiently, improving lead tracking and follow-ups.
• Developed compelling sales proposals that increased conversion rates.
• Closed complex deals with a strategic and customer-focused approach.
• Delivered convincing sales pitches to attract new clients.
• Listened to customer problems, objections and concerns, offering tailored solutions.
• Negotiated and closed sales to secure profitable deals and contracts.
• Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
• Established customer purchasing needs, offering personalised guidance with product and accessory selection.
• Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
• Applied exceptional customer service skills across all sales channels to engage prospects.
• Highlighted product features and benefits in line with customer needs, securing high-value sales.
• Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
• Built rapport with new and existing customers to boost client retention.
• Delivered high sales performance within budget to strict deadlines and targets.
• Negotiated best-possible prices for maximised profit levels.
• Maintained excellent knowledge of industry trends to remain ahead of competitors.
• Produced sales and performance reports and delivered to senior management and stakeholders.
• Improved new business using targeted door-to-door selling.

Job Role / Responsibilities:

• Completed existing client visits
• Searched for and visited new clients
• Responsible for the day-to-day organising of employees in the business throughout Tayside
• I attended and represented the company on recruitment days at various organisations such as, Hospitals and Colleges
• I carried out the full recruitment processes which included, interviewing candidates for employment, screening candidates and delivering training to them until they were of the standard to go out into the field
• I worked to achieving weekly targets with regards to the number of staff I recruited and had out in the field working
• Upheld strict confidentiality of all client and candidate information as per data protection guidelines.
• Maintained regular follow-up with placed candidates to ensure their smooth transition into new roles.
• Assisted in negotiating employment terms between successful candidates and clients, ensuring a win-win situation.
• Provided constructive feedback to unsuccessful candidates post interviews, aiding their future job search efforts.
• Ensured timely closure of open positions by proactively coordinating between clients and candidates throughout the recruitment process.
• Conducted pre-interview screening calls to assess candidate suitability and interest.
• Handled high-volume recruitments during peak seasons without compromising on quality of hire.
• Assessed employee capabilities and development areas to maximise individual potential.
• Provided one-to-one coaching sessions to identify relevant training opportunities.

Job Role / Responsibilities:

• Co-ordinating and organising staff rotas through diary management to attend events throughout Scotland
• Recruiting new employees which brought many challenges, as a lot of work is at weekend and late nights so there can be high staff turn over
• I was responsible for sourcing staff through word of mouth referrals as opposed to using commercial marketing techniques
• Assisted with streamlining processes to improve and optimise operations.
• Assisted in recruitment process to build an effective workforce.
• Coordinated with management on operational issues providing solutions for better efficiency.
• Provided support to manager at all times by completing all tasks and duties that were required and expected of me.
• Managed daily operations of the business to ensure the business ran smoothly
• Led and managed administrative staff to maintain smooth daily operations.
• Coordinated hiring, recruitment and training strategies to build a successful team.

I started in this company on the first day of it opening in Perth.

On starting in this role, I worked as a tele sales executive. I then went onto complete and achieve SVQ qualifications in insurance and in addition to this I passed all computer based exams to the highest level being platinum within a year.

Responsibilities:

I then progressed to become a Coach within the company.

Responsibilities:

entailed training staff already in the job to do it better, share best practice and increase performance. I also trained staff when they started with the company in insurance and the systems we used, other duties included Live simulation and Floor walking which was a first point of technical reference.