Gavin Armstrong
Douglas,South Lanarkshire
Summary
Adaptable Store Manager, with extensive experience at providing first class results. Meets job demands and deadlines through a dedicated and diligent work ethic. Proactive and excited to join like minded individuals to achieve goals. Trustworthy with 15 years of practical experience, self-motivated to consistently drive first class results in line with KPIs, stringent targets and deadlines.
Builds trust with colleagues and customers through clear communication, a calm approach and dependable follow-through. Supports busy environments by staying organised, meeting deadlines and adjusting quickly to changing priorities.
Overview
18
18
years of professional experience
Work History
Fitter
West Tyres
Douglas, South Lanarkshire
03.2023 - Current
- Diagnosed faults in machinery and equipment, swiftly implementing effective repairs to minimise downtime.
- Dismantled and rebuilt faulty tools, assemblies and parts, restoring functionality and ensuring quality standards.
- Conducted routine maintenance on industrial equipment, identifying wear and replacing worn parts to prevent operational disruptions.
- Adhered to strict health and safety protocols during installation and repair activities to prevent accidents.
- Operated a variety of power tools and manual equipment with proficiency, maintaining a safe work environment.
- Adjusted wheel weights to ensure proper balance and eliminate vibrations. to correct imbalance and avoid vibrations, noise or oscillations.
- Conducted thorough inspections of tyres for signs of wear and damage, recommending suitable replacements.
- Inspected repaired tyres for remaining flaws, fixing identified flaws to restore tyres to working condition.
- Managed tyre stock levels, ordering new stock to ensure availability and minimise downtime.
- Monitored inventory usage daily to ensure accurate stock levels and timely replenishment. and ordered replenishments to replace out-of-stock parts.
- Processed customer transactions smoothly, handling cash and card payments for services rendered.
Store Manager
Greens of Lanark
01.2022 - 01.2023
- Assumed management of Greens of Lanark post-takeover in December, replanned store operations, enhanced store reputation, and managed overall performance. Collaborated with head office, suppliers, and stakeholders, fostering lasting relationships.
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
Floor Supervisor
B&M - Lanark
01.2020 - 01.2022
- Developed project plans and set deadlines to ensure timely completion. Identified problems and devised action plans for resolution. Implemented regulatory standards and policies to maintain a safe working environment. Actively listened to customers to fully understand requests and address concerns. Collaborated with team members to achieve target results.
- Handled customer complaints with professionalism, resolving issues promptly to maintain high levels of customer trust and loyalty.
- Trained new employees on store policies, customer service excellence, and product knowledge to enhance team efficiency.
- Provided service quality control to ensure staff interaction with customers were memorable and adhered to company standards.
Deputy Manager
McColl's Food
01.2017 - 01.2019
- Processed financial transactions at Coop Food
- Managed daily operations, delegating tasks to team members to optimise productivity and efficiency.
- Handled customer complaints, resolving issues with professionalism to maintain high satisfaction levels.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
Deputy Manager
Coop Food
01.2009 - 01.2017
- Coordinated recruitment activities, including hiring and conducting interviews to strengthen team capabilities. Managed and motivated employees to achieve KPIs. Cultivated a positive, professional working environment to enhance staff morale and customer satisfaction. Oversaw front and back of house operations to ensure seamless service delivery. Closely monitored company sales and finances, reviewing daily to hit budgets.
- Managed daily operations, delegating tasks to team members to optimise productivity and efficiency.
- Handled customer complaints, resolving issues with professionalism to maintain high satisfaction levels.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
Education
Diploma of Higher Education - Biomedical Science
Kilmarnock College
01-2009
Skills
- Fault diagnosis
- Tyre balancing
- Equipment maintenance
- Maintenance and repair
- Power tools
- Hand tools
- Torque wrench usage
- Surface grinding
- Workshop organisation
- Workshop planning
- Workshop layout design
- Inventory control
- Technical service management
- Client service management
- Problem solving
- Collaborative problem-solving
- Risk assessment
- Reliability and punctuality
Timeline
Fitter
West Tyres
03.2023 - Current
Store Manager
Greens of Lanark
01.2022 - 01.2023
Floor Supervisor
B&M - Lanark
01.2020 - 01.2022
Deputy Manager
McColl's Food
01.2017 - 01.2019
Deputy Manager
Coop Food
01.2009 - 01.2017
Diploma of Higher Education - Biomedical Science
Kilmarnock College