Gavender Yadav
Willenhall
Summary
Over 14.02 years of hands-on operational experience in all areas of Hotel Operations, Sales, Marketing, Reservations & Revenue. Prior experience in Hotel Gloria Inn, TMG Group Hotels, Radissons hotel Group and Wyndham Grand hotels Group.
Overview
14
14
years of professional experience
Work History
Front Office Manager
Holiday inn Express Walsall & Park inn By Radisson Walsall
05.2024 - Current
- Led key property initiatives including capital projects, customer service enhancements, and refurbishments.
- Managed hotel profitability, enhancing revenue and guest satisfaction.
- Delivered hotel budgets and established short- and long-term organisational goals.
- Lead in all aspects of business planning.
- Ensure costs are controlled and revenue opportunities are effectively sourced and delivered.
- Ensure all decisions are made in the best interest of the organisation.
General Manager
Hotel Gloria Inn
Bhilwara, Rajasthan
07.2022 - 04.2024
- Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
- Controlled expenses and allocated financial resources to achieve budget targets.
- Oversaw daily operations, ensuring quality standards and regulatory compliance were consistently met.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Analysed market trends and adjusted business strategies to capitalise on new opportunities for growth.
- Developed high-performing teams that consistently exceeded goals and contributed to revenue growth and market expansion.
- Selected and mentored senior staff, creating successful leadership team.
- Built successful business culture focused on performance optimisation and goal attainment.
- Evaluated reports and recommendations from subordinate leadership.
- Evaluated reports and recommendations from subordinate leadership.
Operation Manager & Sales Head
The Marutinandan Grand Resort & SPA Nathdwara
Nathdwara
06.2020 - 07.2022
- Managed distribution of 101 room keys to ensure timely check-in for guests.
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
Front Office Manager
Radisson Group
Udaipur
04.2018 - 06.2020
- Managed operations for 245 room keys at Radisson Blu Palace Resort & SPA Udaipur, maintaining high standards of guest satisfaction and service delivery.
- Managed front office operations to maintain exceptional guest service standards in a high-volume environment.
- Implemented strategies to maximise room occupancy and revenue, closely monitoring booking trends and adjusting rates accordingly.
- Supervised a team of reception staff, providing training and development to improve performance and service quality.
Duty Manager
Radisson Group
Udaipur
04.2017 - 03.2018
- Oversaw daily hotel operations at Radisson Blu Palace Resort & SPA Udaipur, ensuring high standards of service and guest satisfaction.
- Oversaw daily operations, including opening and closing procedures, to ensure smooth running of the premises.
- Addressed customer complaints with empathy and efficiency, resolving issues to maintain high satisfaction levels.
- Led by example, demonstrating exceptional customer service and encouraging staff to deliver the same high standards.
Assistance Manager- Front Office
Radisson Group
Udaipur
04.2016 - 03.2017
- Managed operations for 245 room keys at Radisson Blu Palace Resort & SPA Udaipur
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
Front Office Executive
Radisson Group
Udaipur
12.2014 - 03.2016
- (Radisson Blu Palace Resort & SPA Udaipur) (with 245 Room keys)
Front Office Supervisor
Wyndham Grand Agra Resort & SPA
Agra
04.2013 - 12.2014
- (with 160 Room keys)
Guest Services Associate
Wyndham Grand Agra Resort & SPA
Agra
04.2012 - 04.2013
- (with 160 room keys)
Education
MBA - Hotel & Tourism
Bharathiar University
Coimbatore01-2011
Bachelors of Arts -
Agra University
Agra01-2009
10+2 -
UP BORD
Allahabad01-2006
10th -
UP BORD
Allahabad01-2004
Skills
- Hotel Operations
- Sales
- Marketing
- Reservations
- Revenue Management
- Customer Service
- Business Planning
- SOP Implementation
- Staff Training
- Guest Relations
Accomplishments
- Rolled brand standards and standard operating manuals for front desk team.
- Awarded as Best Up seller for continuous 2 years in Radisson Blu Udaipur.
- Received award for maximum Wedding materialization in The Marutinandan Grand.
Custom Section
07435510099
Timeline
Front Office Manager
Holiday inn Express Walsall & Park inn By Radisson Walsall
05.2024 - Current
General Manager
Hotel Gloria Inn
07.2022 - 04.2024
Operation Manager & Sales Head
The Marutinandan Grand Resort & SPA Nathdwara
06.2020 - 07.2022
Front Office Manager
Radisson Group
04.2018 - 06.2020
Duty Manager
Radisson Group
04.2017 - 03.2018
Assistance Manager- Front Office
Radisson Group
04.2016 - 03.2017
Front Office Executive
Radisson Group
12.2014 - 03.2016
Front Office Supervisor
Wyndham Grand Agra Resort & SPA
04.2013 - 12.2014
Guest Services Associate
Wyndham Grand Agra Resort & SPA
04.2012 - 04.2013
MBA - Hotel & Tourism
Bharathiar University
Bachelors of Arts -
Agra University
10+2 -
UP BORD
10th -
UP BORD