GAUTAM SINGH BAHRA

• Overseeing end to end engagement of Energies client managing diverse portfolio which includes datacenter infrastructure, cloud services, Dev-ops, Business Applications, Cybersecurity, SAP and SIAM with a portfolio ranging around 5M $.
• Enabled achievement of two RFPs, driving $240K increase in account growth.
• Spearheaded several several automation & improvement initiative's across infrastructure and application towers, resulting in 1,500 hours of soft savings and $380K in hard savings for client.
• Achieved significant benchmark reflected in Customer Satisfaction Score of 94.6%
• Delivered presentations to clients, driving sales growth for the company.
• Monitored project budgets, scrutinizing expenditures and recommending cost-effective measures.
• Led transformation's, establishing clear vision and standards for success.
• Consulted with C-level executives, influencing high level decision-making.

Company Overview: Oil & Gas

• Managed IT Infrastructure and End User Support Services for engineering division while overseeing team of 150 members across 5 global sites.
• Uncovered and realised opportunities totalling up to $400K in single year.
• Streamlined operations, achieving 20% reduction in costs through innovative resource optimization and automation methods.
• Delivered 60% rise in first-time resolution rates at service desks via adoption of Shift Left strategy.
• Transformed quality assurance protocol deficiencies into new project opportunity, driving business expansion and elevating client satisfaction by 25%
• Uncovered and realized hard savings opportunities for client through server consolidation, optimization of license volumes, and migration of storage to cloud
• Managed large-scale projects, ensuring timely completion within budget constraints.
• Optimized resource allocation, maximizing productivity and minimizing wastage.

• Directed the end-to-end delivery of IT infrastructure services for a leading banking client, ensuring compliance with regulatory standards, alignment with business objectives, and adherence to industry best practices.
• Led and empowered cross-functional teams of engineers and architects across server, network, database, and security domains, driving collaboration to deliver seamless infrastructure support.
• Partnered with technical leads to implement automation initiatives, achieving a 25% reduction in system downtime and a 40% improvement in issue resolution speed.
• Engaged with senior banking stakeholders to define, prioritize, and translate infrastructure requirements into scalable technical solutions that enhanced operational efficiency and supported strategic growth.
• Held responsibility for recruiting top talent in line with company values and requirements.
• Monitored performance metrics regularly to maintain high standards of service delivery.

• Proven experience leading and mentoring a team of database administrators and professionals in a high-pressure, fast-paced environment.
• Lead the design, implementation, and maintenance of highly available, scalable, and secure database systems that support banking applications such as core banking, customer relationship management, transaction processing, and financial reporting.
• Implemented automated backup and recovery processes, resulting in a 25% improvement in disaster recovery time for critical systems.
• Established and enforced best practices for database design, optimization, maintenance and security in supported environment.
• Lead optimization of databases via performance & tuning contributing to 20% increase in efficiency.

• Oversee routine maintenance tasks, including database backups, performance monitoring, and patch management to ensure optimal database health and system stability.
• Ensure that databases are set up with high availability configurations (e.g., clustering, replication, failover systems) to ensure uninterrupted access to critical banking data and minimize downtime.
• Worked on resolution of database-related incidents and issues. Investigate root causes, implement fixes, and improve database resilience to prevent future issues.
• Ensure proper version control for database schemas and manage updates/upgrades, including database software patches and new feature releases, with minimal disruption to banking services.
• Understood the business requirements of banking applications and worked closely with stakeholders to ensure the database infrastructure support business goals, such as providing real-time transaction processing, analytics, and reporting.
• Developed and maintained comprehensive documentation for all database systems including design specifications, maintenance procedures, security configurations, and disaster recovery plans.