GAUTAM KANOJIA
Delhi,India
Summary
I am a dedicated Quality Analyst (QA) with a strong background in fraud analysis, promoted from Fraud Analyst Executive through IGP based on performance and commitment to excellence. I bring a meticulous approach to identifying and improving quality processes, leveraging my expertise in fraud detection to ensure accuracy and enhance operational standards. My experience and attention to detail enable me to approach challenges with analytical rigor and a commitment to quality.
Overview
7
7
years of professional experience
Work history
Fraud Analyst
3i infotech BPO Ltd
Noida
2021.10 - 2023.11
- Investigating fraudulent transactions
- Identifying high-risk transactions
- Performing periodic system checks to identify vulnerabilities
- Monitored processes for compliance, ensuring accuracy and adherence to quality standards.
- Conducted audits and root cause analyses to identify areas for improvement.
- Created performance reports to inform management of key quality metrics.
- Trained team members on quality standards, supporting consistency across teams.
- Implemented process improvements, reducing error rates.
- Produced and maintained fraud analysis models to optimise analysis and review
- Processed and reviewed regular transactions to identify fraudulent transactions
- Investigated instances of fraud
- Conducted risk assessment and reconciled accounts
- Processed and reviewed transactions to identify fraud, reconciled accounts, and reviewed financial documentation
- Monitored transactional records, compared documents, and analysed accounts for fraud.
- Achievements: Successfully identified and implemented Recognized by management for consistently maintaining high-quality standards and achieving top audit scores.
Collection Executive
Waves Enterprises Pvt.Ltd.
2020.01 - 2021.01
- Monitor accounts to identify outstanding debts.
- Find and contact clients to ask about their overdue payments.
PPC Executive
DiGiFi Network Pvt.Ltd.
2019.01 - 2020.01
- Manage Marking Campaign.
- Ensure campaign implementation follows organisational guidelines.
PPC Executive
Irvine Infocom Pvt.Ltd.
2017.01 - 2018.01
- Launch and optimize various PPC campaigns.
- Oversee accounts on search platforms (e.g. Google AdWords, Bing Ads, Social Media Optimization)
Education
M.A - Political Science (Hons)
12/2020 - 05/2023
Post Graduation Completed.
B.A - Political Science (Hons)
08/2016 - 12/2020
Graduation Completed.
12TH -
10TH -
Basic Computer Course - Operating Systems, Microsoft Office ETC.
01/2014 - 08/2014
Skills
- Teamwork
- Leadership
- Microsoft Office
- Computer
- Communication Skills
- Customer service
- Analytical Skills
- Operating fraud detection tools and software (Vision Plus)
- Ensuring customer data accuracy and completeness
- Monitoring transaction queues in real-time to detect high-risk transactions and halt them
Languages
Hindi
Native
English
Intermediate
Personal Information
- Date of birth: 02/05/99
- Gender: Male
- Nationality: Indian
- Marital status: Unmarried
Accomplishments
I hereby declare that the above information is true best of my knowledge.
Date:-
Place:-
Gautam Kanojia
Timeline
Fraud Analyst - 3i infotech BPO Ltd
2021.10 - 2023.11
Collection Executive - Waves Enterprises Pvt.Ltd.
2020.01 - 2021.01
PPC Executive - DiGiFi Network Pvt.Ltd.
2019.01 - 2020.01
PPC Executive - Irvine Infocom Pvt.Ltd.
2017.01 - 2018.01
Indira Gandhi national open University (IGNOU) - M.A, Political Science (Hons)
12/2020 - 05/2023
University of Delhi - B.A, Political Science (Hons)
08/2016 - 12/2020
CBSE Board - 12TH,
CBSE Board - 10TH,
SEWA BHARTI - Basic Computer Course, Operating Systems, Microsoft Office ETC.
01/2014 - 08/2014