Gautam Banerjee
Digital Transformation & Consulting Practice Head
Worcester Park
Summary
Recognised as an effective and strong digital transformation leader with a proven track record of successfully leading organisations through digital transformation initiatives from strategy to execution.
- A seasoned professional with 20+ years of experience in successfully implementing large-scale transformation initiatives across industries including Insurance (Property & Casualty and London Lloyd's), Banking and Financial Services, Healthcare, Shipping and Logistics, Consumer Packaged Goods & Retail, Utilities, and Travel.
- Overseeing the design and implementation of technology solutions that solve business problems and meet requirements.
- Developed and commercialised digital transformation solutions for C-suite executives, securing funding for projects.
- Partnering with CXOs to design and implement transformation roadmaps using a variety of levers, such as domain expertise, new technologies, GenAI and AI, hyper-automation, intelligent automation, and analytics-integrated solutions.
Overview
21
21
years of professional experience
9
9
years of post-secondary education
Work History
Digital Transformation & Consulting Head EMEA
WNS Global Services, United Kingdom
11.2019 - Current
- Collaborate with CDOs/CTOs to design and implement digital roadmaps and strategies that align with business goals and growth objectives across BFSIH, Retail, Shipping and Logistics and Travel.
- Responsible for the end-to-end delivery of digital programs, including stakeholder management, vendor management, and technical management.
- Lead the implementation of digital solutions across businesses in the EMEA region by working closely with WNS Digital business units and global technology leadership teams delivering improved customer experience and over 40% efficiencies across businesses.
- Build innovative, tailored solutions that meet the specific needs of clients through in-house and partner-led development leading to over 28 million ACV.
- Conduct design workshops with CXOs to prioritise business problems and use sprint-based rapid prototyping to test solutions in the real world.
Senior Vice President - Client Services
WNS Global Services, Australia
04.2019 - 10.2019
- Account manager for a top Australian insurer, providing strategic guidance on customer experience and competition while working closely with the client.
- Played a pivotal role in transforming the business through the use of robotics, digital, and process re-engineering.
Senior General Manager – Transformation and Consulting
WNS Global Services, India
04.2016 - 03.2019
- Successfully led large-scale enterprise-wide projects that incorporated proactive and innovative solutions to achieve organisational goals and objectives
- Achieved a 7 million bottom-line saving and 75 million revenue increase in a financial year
- Successfully established and grew a reputable consulting practice for the organisation over the years
General Manager – Transformation and Quality Assurance
WNS Global Services, Phillipines
04.2014 - 03.2016
- Successfully managed business excellence and implemented quality assurance practices for BFSI clients.
- Played a key role in winning one of the largest insurance and consulting deals in Australia, with a total contract value of USD 60 million and USD 5 million, respectively.
- Secured the first-ever robotics system integration deal for one of the leading insurers in Australia.
Assistant Vice President – Business Transformation
WNS Global Services, India
08.2011 - 03.2014
- Led process excellence and quality teams for 4 Fortune 500 insurance companies across multiple geographies, achieving successful outcomes.
- Contributed to the development and implementation of a process improvement strategy that drove organisation-wide initiatives globally.
- Led capability building initiatives on tools and processes by supporting training, knowledge management, and structured exposure to best practices for process improvements
Sr. Manager Black Belt – Quality & Productivity
Bank of America Continuum Solution, India
03.2008 - 08.2011
- Spearheaded enterprise-wide Six Sigma initiatives and led a team of business consultants and operation analysts
- Deployed at the Bank's Costa Rica site to establish the entire process excellence practice.
- Headed the SWOT team in Florida to reduce end-to-end underwriting time for property insurance.
Manager Black Belt – Quality Assurance
HSBC Electronic Data Processing India Pvt. Ltd, India
03.2007 - 03.2008
- Spearheaded initiatives that led to cost reduction, customer satisfaction improvement, complaint reduction, and complaint resolution time reduction
- Advised top management on process improvement opportunities across departments.
Asst. Manager – Quality Assurance
Adventity Pvt. Ltd, India
03.2004 - 03.2007
- Operations Management
- Risk Management Audit
- Team Management
Quality Evaluator
Converges Pvt. Ltd., India
09.2003 - 03.2004
Education
Bachelor of Science - Mathematics
B.SC Mathematics
India 06.2001 - 05.2007
Masters in Business Analytics And Consulting
Aston University
United Kingdom 03.2021 - Current
Skills
Digital transformation and consulting
Change and programme management
Stakeholder and cross functional team management
Design thinking and customer journey mapping
Timeline
Masters in Business Analytics And Consulting
Aston University
03.2021 - Current
Digital Transformation & Consulting Head EMEA
WNS Global Services, United Kingdom
11.2019 - Current
Senior Vice President - Client Services
WNS Global Services, Australia
04.2019 - 10.2019
Senior General Manager – Transformation and Consulting
WNS Global Services, India
04.2016 - 03.2019
General Manager – Transformation and Quality Assurance
WNS Global Services, Phillipines
04.2014 - 03.2016
Assistant Vice President – Business Transformation
WNS Global Services, India
08.2011 - 03.2014
Sr. Manager Black Belt – Quality & Productivity
Bank of America Continuum Solution, India
03.2008 - 08.2011
Manager Black Belt – Quality Assurance
HSBC Electronic Data Processing India Pvt. Ltd, India
03.2007 - 03.2008
Asst. Manager – Quality Assurance
Adventity Pvt. Ltd, India
03.2004 - 03.2007
Quality Evaluator
Converges Pvt. Ltd., India
09.2003 - 03.2004
Bachelor of Science - Mathematics
B.SC Mathematics
06.2001 - 05.2007
Professional highlights
- Worked extensively in Lloyd's London market to help transform and digitise their underwriting business and built a bespoke Underwriter workbench and data ingestion solution along with go to market strategy and positioning.
- Built Insurance in a box model for one the the largest specialty line startup and helped them write USD1 billion in year 1 and the last 4 years it has risen to USD 8 billion.
- Built and deployed a STP solution with an insurtech partner for motor insurance and a combination of hyper-automation and AI, ML solution for bodily injury and credit hire organisations resulting to a revenue of GBP 8 million TCV.
- Created and deployed an unified desktop solution, based on generative AI built for a utility client and with one of the top retailers in the UK resulting in an uptick in cross-sell by 8% and upsell by 4%.
- Led and won multiple large digital and data led healthcare, insurance and banking logos.
- Served as a Principal Consultant/Program Lead for one of the top 3 Insurer's transformation initiatives to drive cost savings to the tune of 8 million in 18 months across their shared service centre across multiple locations.
Professional highlights
- Worked extensively in London Lloyds market to help transform and digitise their underwriting business and built a bespoke Underwriter workbench and data ingestion solution.
- Built and deployed a STP solution with an insurtech partner for motor insurance and a combination of hyper- automation and AI, ML solution for bodily injury and credit hire organisations.
- Created and deployed a desktop solution, based on generative AI built for a utility client and with one of the top retailers in the UK.
- Led and won multiple large digital-led healthcare, insurance and banking logos.
- Served as a Principal Consultant/Program Lead for one of the top 3 Insurer's transformation initiatives to drive cost savings to the tune of 8 million in 18 months across their shared service centre across multiple locations.
Professional highlights
- Worked extensively in London Lloyds market to help transform and digitise their underwriting business and built a bespoke Underwriter workbench and data ingestion solution.
- Built and deployed a STP solution with an insurtech partner for motor insurance and a combination of hyper- automation and AI, ML solution for bodily injury and credit hire organisations.
- Created and deployed a desktop solution, based on generative AI built for a utility client and with one of the top retailers in the UK.
- Led and won multiple large digital-led healthcare, insurance and banking logos.
- Served as a Principal Consultant/Program Lead for one of the top 3 Insurer's transformation initiatives to drive cost savings to the tune of 8 million in 18 months across their shared service centre across multiple locations.