GAURAV NEGI
Dehradun
Summary
Versatile professional with knack for effective team leadership and operational efficiency. Skilled in fostering strong relationships, driving strategic initiatives, and adapting quickly to changing environments. Proven track record of problem-solving and streamlining processes to enhance productivity and customer satisfaction. Ready to bring fresh perspective and strong organisational skills to make positive impact.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Amritara The Social Palace
Uttarkashi, Uttarakhand
08.2021 - Current
- Oversee all hotel operations, managing daily activities to ensure exceptional guest experiences.
- Lead and mentor cross-functional teams to achieve operational targets and improve service standards.
- Coordinate events and group bookings, optimizing revenue through effective sales strategies.
- Implement training and performance appraisal systems to build staff capability and engagement.
- Managed reception operations, staff scheduling, and training to deliver seamless guest services.
- Resolved guest complaints professionally, enhancing retention and brand reputation.
- Ensured compliance with safety and hygiene standards.
Front Office Manager
Ramee Grand Hotel & SPA
03.2019 - 03.2021
- Managed front office operations to maintain exceptional guest service standards in a high-volume environment.
- Supervised a team of reception staff, providing training and development to improve performance and service quality.
- Organised staff rosters to ensure adequate coverage during peak times while optimising labour costs.
- Handled guest complaints with empathy and professionalism, resolving issues promptly to maintain positive relationships.
- Analysed customer feedback to identify areas for improvement and implemented changes to enhance guest experience.
- Completed regular performance reviews and advised employees on potential improvements.
Assistant Front office Manager
Golden Tulip Hotel Chhatarpur
New Delhi
10.2017 - 02.2019
- Supervised front office operations, staff recruitment, and performance management.
- Developed training programs to improve customer service quality and team productivity.
- Handled guest relations, escalations, and ensured smooth coordination with all departments.
- Developed strong relationships with repeat guests, recognising their preferences and needs.
Duty Manager
Umrao Hotels & Resorts
New Delhi
04.2014 - 09.2017
- Oversaw front desk activities, reservations, and guest interactions using OPERA PMS.
- Drove sales through promotion of hotel amenities and services.
- Trained team members in service standards and complaint resolution.
- Addressed customer complaints with empathy and efficiency, resolving issues to maintain high satisfaction levels.
- Oversaw cash handling procedures, including banking and safe management, to ensure financial security.
Front Office Team Leader
Novotel Manchester Centre
Manchester
07.2012 - 03.2014
- Managed check-in/check-out processes, reservations, and guest inquiries.
- Delivered exceptional service, achieving positive guest feedback.
- Coordinated with housekeeping and other departments to maintain operational efficiency.
- Managed telephone enquiries, efficiently handling reservations, cancellations, and modifications to bookings.
- Handled emergency situations with composure, following protocols to ensure guest and staff safety.
Front Office Team Member
Ibis Salford Quays, Manchester, United Kingdom
Manchester, United Kingdom
07.2011 - 06.2012
- Greeted guests upon arrival, offering a warm welcome and facilitating swift check-in processes.
- Cleaned reception area regularly to maintain professional appearance.
- Handled complaints and concerns of customers.
- Compiled daily reports on guest arrivals, departures, and financial transactions for management review.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
Education
Msc - International Hospitality & Tourism Management
SHEFFIELD HALLAM UNIVERSITY
UK01.2011
Bachelor In Hotel Management - Catering Technology
HNBG UNIVERSITY
India01.2009
Skills
- Strategic planning
- Guest relations
- Teamwork and collaboration
- Leadership and development
- Effective communication
- Critical thinking
- Property management:
-OPERA, Hotelogix,HIES,IDS
- Microsoft Office proficiency
- CHANNEL MANAGER:
- STAAH & AxisRooms
- Show key skills
- Performance monitoring techniques
Languages
English
Hindi
Hobbies and Interests
- Travel & Cultural Exploration
- Adventure Sports (Skiing, White Water Rafting)
- Football
Certification
- Certified Food Safety Supervisor in Basic Catering & COVID
- Certificate in Operations Management Assessment.
Timeline
General Manager
Amritara The Social Palace
08.2021 - Current
Front Office Manager
Ramee Grand Hotel & SPA
03.2019 - 03.2021
Assistant Front office Manager
Golden Tulip Hotel Chhatarpur
10.2017 - 02.2019
Duty Manager
Umrao Hotels & Resorts
04.2014 - 09.2017
Front Office Team Leader
Novotel Manchester Centre
07.2012 - 03.2014
Front Office Team Member
Ibis Salford Quays, Manchester, United Kingdom
07.2011 - 06.2012
Msc - International Hospitality & Tourism Management
SHEFFIELD HALLAM UNIVERSITY
Bachelor In Hotel Management - Catering Technology
HNBG UNIVERSITY