Summary
Overview
Work history
Education
Skills
Languages
Timeline
Gaurav

Gaurav

Greenford,Ealing

Summary

Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background. Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.

Overview

2
2
years of professional experience

Work history

Front of house team member

Fitzrovia belle
London , United Kingdom
08.2023 - Current
  • Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
  • Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
  • Elevated guest experiences by delivering tailored, personalised customer service.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Collaborated across team to achieve productivity and efficiency.
  • Confidently managed customer requests by listening actively to concerns and providing positive solutions.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

Receptionist

Fairvacanza
Sonipat, India
01.2022 - 01.2023
  • Delivered front of house duties with warm and professional manner.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

Education

Master of Arts - Marketing managment

Regents university , London
01/2023 -

Master of Arts - English

Delhi university, Delhi
01/2020 - 01/2022

Bachelor of Arts - BA PROGRAM

IGNOU , Delhi
01/2016 - 01/2020

Skills

  • Active listening
  • ID verification
  • Time management
  • Reservation management
  • Customer experience
  • Food and beverage service
  • FOH procedures
  • Menu knowledge
  • Spirits, wine and food service
  • Table check-ins

Languages

English
Fluent

Timeline

Front of house team member - Fitzrovia belle
08.2023 - Current
Receptionist - Fairvacanza
01.2022 - 01.2023
Regents university - Master of Arts, Marketing managment
01/2023 -
Delhi university - Master of Arts, English
01/2020 - 01/2022
IGNOU - Bachelor of Arts, BA PROGRAM
01/2016 - 01/2020
Gaurav