GASPAR CESAR BOSQUEZ
Reading,United Kingdom
Summary
Media Communications graduate with extensive experience and knowledge in the areas of communication, administration and customer service. Trilingual, with excellent communication and organizational skills. Thoroughly familiar with Microsoft Office suites. Self-motivated, enthusiastic, adaptable.
Overview
17
17
years of professional experience
Work history
Assistant for Multilateral Affairs
Embassy and Consulate General of Panama, London, United Kingdom
London
03.2024 - 09.2025
- Responsible for the communication inbox and outbox for general inquiries, authentication of documents, passport renewals applications, travel with minor's authorisation letters, travel with pets' authorisations, and other services of the Consular Department.
- Responsible for scheduling in-person and virtual appointments for all consular services at the Embassy.
- Responsible for in-person and virtual appointments for passport renewals, as well as receiving and verifying the corresponding documentation.
- Other administrative tasks related to and in support of the Consular Department.
- Support with reception (receiving, deliveries, etc.)
- Assistant for monitoring Panama's participation in the International Coffee Organization. (2024)
Customer Service Administrator
Mobile Testing Solutions LTD London, United Kingdom
London
01.2017 - 12.2023
- Administrative tasks to support the main IELTS test centre, the IELTS Online School, and the MTS website.
- Managing online email inboxes and outboxes with clients and the public.
- Managing files, data, documents, IDs, and applications.
- Managing customer enquiries, complaints, sales, payments, and other processes.
- Managing IELTS group bookings and liaising with schools and agents.
- Providing support to students, teachers, and tutors within the IELTS Online School.
- Communications via Facebook and WhatsApp chat platforms with clients and the public.
IELTS Test Day Supervisor (Sat role)
Mobile Testing Solutions LTD, London
London
04.2014 - 03.2021
- Responsible for the daily operations of weekly IELTS exams in Newcastle, Edinburgh, and Dublin, among other locations.
- Managed groups of up to 100 candidates/students. Coordination of all staff, including supervisors & examiners.
General Administrator, IELTS UKVI Test Centre
British Council, London
London
06.2015 - 12.2016
- General administrative duties in support of the IELTS UKVI Test Centre, including management of candidate information, records, results, certificate issuance, and post-test administration.
- Liaison, including managers, invigilators, examiners, and candidates.
- Delivery and supervision of the IELTS UKVI and LIFESKILLS exams.
Post Administration Officer
Mobile Testing Solutions LTD, London
London
08.2014 - 05.2015
- Management of post-test administration of IELTS test centre student data and records.
- Management of candidate information, results, customer service, and other administrative duties.
- Worked closely with IH London and the British Council in the operation of up to 14 test locations.
Administrative Assistant
International House London
London
07.2013 - 07.2014
- Management of client inboxes and telephone inquiries.
- Administrative tasks including registrations, payments, refunds, cancellations, etc.
- Supervising and delivering the IELTS exam.
Consumer Affairs Officer
Civil Aviation Authority
05.2012 - 06.2013
- Manage email inquiries, registration, and complaint processing.
- Proactively liaise with passengers, agencies, and airlines.
- Online telephone support and passenger advice, and registration of new complaints.
Deputy IELTS Administrator
Ealing, Hammersmith, and West London College, London, United Kingdom
London
09.2008 - 12.2011
- Deputy to the IELTS Center Administrator, supporting the operation of the IELTS test center.
- Managed online inboxes, including all customer, staff, and telephone inquiries.
- Proactively liaise with customers, students, applicants, and staff involved with the exams.
Education
Postgraduate Diploma, Master's Degree - Digital Audiovisual Production
La Salle University
Barcelona, SpainBachelor - Media Communications
British American College London, Regents College
LondonA-Levels - Media Studies, Spanish, and Art
Cherwell Tutorials College
OxfordGeneral Certificate of Secondary Education - Art, French, English, Science, Mathematics, History, Design, and Technology
Ravenscroft School
LondonSkills
Excellent written and oral communication skills
Proficient in Microsoft Office and computer skills
Fluent in English, Spanish, and advanced Italian
Able to work under pressure and meet deadlines
Polite, articulate, and tactful
References
References: Available upon request
Timeline
Assistant for Multilateral Affairs
Embassy and Consulate General of Panama, London, United Kingdom
03.2024 - 09.2025
Customer Service Administrator
Mobile Testing Solutions LTD London, United Kingdom
01.2017 - 12.2023
General Administrator, IELTS UKVI Test Centre
British Council, London
06.2015 - 12.2016
Post Administration Officer
Mobile Testing Solutions LTD, London
08.2014 - 05.2015
IELTS Test Day Supervisor (Sat role)
Mobile Testing Solutions LTD, London
04.2014 - 03.2021
Administrative Assistant
International House London
07.2013 - 07.2014
Consumer Affairs Officer
Civil Aviation Authority
05.2012 - 06.2013
Deputy IELTS Administrator
Ealing, Hammersmith, and West London College, London, United Kingdom
09.2008 - 12.2011
Bachelor - Media Communications
British American College London, Regents College
A-Levels - Media Studies, Spanish, and Art
Cherwell Tutorials College
General Certificate of Secondary Education - Art, French, English, Science, Mathematics, History, Design, and Technology
Ravenscroft School
Postgraduate Diploma, Master's Degree - Digital Audiovisual Production
La Salle University