GARY ROBERT BROWN
Galashiels
Summary
A confident, enthusiastic, and self-motivated individual who works to very high standards, with a proven track record of delivering results whilst maximising performance. A very competent communicator, both orally and written, with experience of building strong relationships with internal and external business partners and customers alike. I am a thoroughly committed and professional person who leads from the front with a hands-on approach. Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills.
Overview
26
26
years of professional experience
1
1
Certification
Work history
Area Manager (Patch Manager
Edinburgh
04.2020 - Current
- Lothian, and the Borders Integrated Patch Team
- Covering all business connectivity, residential installation, lead to cash journey, and network rearrangement
- Accountable for maintaining 'Quality of Service' and repair on business connectivity
- Delivery of all Priority 1 Fibre Spine at 100%, and all sites delivered by 'First Service Date' on residential connectivity
- Accountable for maintaining and driving a robust safety programme within the team (work safe / home safe), ensuring all checks and balances on the safety schedule are met
- Driving near miss reporting and maintaining local risk register
- IOSH Safety Accredited
- Accountable for unit cost delivery on residential and service level guarantee on business, whilst working within tight timeframes on customer delivery date
- Upskilling team members to cover the new combined workstacks, with training and supervision
- Developing team members and succession planning
- Accountabilities included People, Performance, Finance, and Service
- Accountable for all new site, lead to cash journey, and repayments including the successful delivery of the Edinburgh Trams project Phase 2
- Working with stakeholders, including Edinburgh City Council, to deliver on time and within budget
- Trouble to resolve delivery, capacity planning, and unit cost
- Day to day running of a large operational team of over 40 engineers and support staff
- Lead role and side of desk activities include change and transformation lead; leading on skills passport checklist; and implementing key changes within the business to enable the development of staff in the wider Fibre Network Delivery business unit
- Lead role East of Scotland as Civils Avoidance representative, where I helped facilitate a role out of in-house traffic management and symology requests.
Senior Operations Manager
04.2019 - 04.2020
- For East of Scotland leading a large operational team
- Roles and responsibilities include delivery and monitoring of robust safety plan; delivering weekly production plan in line with service requirements; conducting second line reviews in line with HR policies; managing vast array of stakeholders and partners to ensure smooth running of patch; monitoring CAPEX / OPEX spend; building quarter on quarter training plan as per business needs; hosting weekly team calls and monthly 121s with all managers; upskilling and training acting Operational Managers in patch; and authorising overtime in line with budget.
Operational Manager
11.2017 - 04.2019
- For The Scottish Borders providing valuable contribution in production plan calls; setting up and implementing performance management discussions with my team; managing team performance through regular discussions and team meetings
- Completed the Facilitated Safety course for Managers allowing me to implement a robust safety plan through Openreach systems
- Upskilling the team from predominantly copper cabling and jointing to a mainly fibre-based jointing group, tailoring the training programme around the need to have more fibre jointers in the team with current workstack
- Holding effective 121 conversations with all team members, completing levelling and uploading to HR
- Additionally, completing all Job Licence Agreement interviews, including completion of checks
- Completed in conjunction with the day to day running of the Borders Delivery team including any performance management issues and focus coaching plans that needed my attention and action
- Previous experience gained in recruitment and interview process for Senior Engineer roles in East of Scotland region
- Quality Lead in the East of Scotland team, accountable for setting up network health day; liaising with Field Based Controllers and Project Managers; collating all results; uploading facts and addressing any issues.
Telecommunications engineer
BT
Edinburgh, UK
01.1998 - 11.2017
- Having commenced employment with BT in 1998, I started work on the overhead network and was quickly moved by my manager to work on the underground network
- Initially on fibre construction I moved on to the Distribution and Exchange side area of the business
- I have worked extensively in all areas of the Network and have excellent people and communication skills
- I have previously acted in the New Site Representative role working with external partners, developers, key stakeholders, and engineers
- I was asked to cover the Field Based Controller role in the transition period when the Project Universal team was being set up
- Responsibilities included undertaking field survey work, broadband delivery UK tracker building, traffic light surveys, and general provision of service survey tasks along with all the other duties of the Field Based Controller
- I have acted in the role of Operational Manager's assistant on several occasions and taken on all associated duties, including quality, safety checks, stores ordering, and general duties of an Operational Manager's Assistant
Education
GCSEs - English
Galashiels Academy
Scottish BordersGCSEs - Mathematics
Galashiels Academy
Scottish BordersGCSEs - Modern Studies
Galashiels Academy
Scottish BordersGCSEs - Media Studies
Galashiels Academy
Scottish BordersGCSEs - Geography
Galashiels Academy
Scottish BordersSkills
- Technical Expertise: Expert knowledge in the underground network, both copper and fibre, built over many years as a BT Engineer, working on variety of fibre work streams Currently Operational Manager with previous experience in both Field Based Controller and Operational Manager's Assistant roles Excellent understanding of Openreach systems, such as CSS, EWOCS HR Systems, My Index Qlik, and DDR Effective and competent use of Teams and EXCEL along with SharePoint and all computer-based reporting
- Interpersonal: Excellent relationship management skills; strong negotiating and influencing skills to defuse conflict and identify solutions; consistently builds integrity and rapport through the development of strong and effective working relationships based on trust and credibility
- Communication: Excellent oral and written skills with a flexible approach to suit all audiences eg, presentation skills; meeting participation skills and extensive reporting expertise Continually works to build and maintain effective two-way relationships with colleagues, achieving improvements through active listening, education, and coaching
- Analytical & Innovative: Strategic and creative thinker; applies logical thinking to the gathering and analysis of information; analyses data to get to the root cause of a problem; ability to challenge and formulate appropriate solutions; research skills to present sound decision-making based on facts Self-starter with an innate drive for continuous improvement both in work and personally
- People and Self Development: Strong commitment and proven track record in continuously developing own knowledge and capabilities and that of colleagues, with a view to maximising both individual and team potential
- Business development and planning
- Product knowledge
- Key Performance Indicator monitoring
- Controlling costs
- Talent review
- Product and service expertise
- Mentoring and coaching
- Employee management
- Operations coordination
- Staff development
- Time management
Certification
IOSH Facilitated Safety course for Managerships Accredited
Safety Accreditations (Openreach)
Safety Plan Why Manager
Safety Plan How Manager
Safety Plan Frames Manager
Safety Plan Cabling Manager
Safety Plan Knowledge Manager
NRSWA Qualifications
NRSWA Monitoring signing lighting and guarding [5 Yr]
NRSWA Monitoring excavation in the highway [5 Yr]
NRSWA Monitoring reinstatement and compaction of backfill materials.
NRSWA Monitoring reinstatement of sub-base and road-base in non-bituminous.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Area Manager (Patch Manager
04.2020 - Current
Senior Operations Manager
04.2019 - 04.2020
Operational Manager
11.2017 - 04.2019
Telecommunications engineer
BT
01.1998 - 11.2017
GCSEs - English
Galashiels Academy
GCSEs - Mathematics
Galashiels Academy
GCSEs - Modern Studies
Galashiels Academy
GCSEs - Media Studies
Galashiels Academy
GCSEs - Geography
Galashiels Academy
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