Summary
Overview
Work History
Education
Skills
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Additional Information
Affiliations
Certification
Languages
Timeline
GARY Leong Pong YU

GARY Leong Pong YU

Northwich,Cheshire

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Motivated individual enthusiastic about challenging work. Adapts easily to different environments and flexes with changing demands. People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued. Multi-talented Team Member able to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success and ready to learn and advance professionally. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

15
15
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Senior Team member

Greggs
Manchester, UK
07.2023 - 06.2024
  • Maintained neat, tidy and fully stocked shelves and racks to facilitate optimum sales opportunities.
  • Resolved complaints to achieve full customer satisfaction.
  • Facilitated smooth store operations, performing daily opening and closing functions.
  • Recognised exceptional individual performance for improved motivation.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Coached team members through new or difficult workflows.
  • Stocked counters, refrigerators and food service bars with fresh supplies.
  • Cleaned kitchen areas, food counters, and cooking utensils.
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.
  • Supported new hires through onboarding process for speedy and successful training.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Serve over 150 customers per day.


Painter and Decorator

Elements Deco
Manchester, UK
03.2023 - 05.2023
  • Carried out painting and decorating work on large properties to exceptional standards.
  • Maintained worker-friendly, accident-free environment by complying with health and safety requirements.
  • Performed smoothing and finishing work on walls, trim and cabinetry.
  • Maintained painting tools through regular cleaning, care and maintenance for optimum performance and reliability.
  • Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.
  • Disposed of hazardous materials safely in line with COSHH.
  • Applied varied types of paints, stain products and decorative finishes to all types of surfaces.

Assistant Store Manager

Domino's Pizza
Manchester, UK
01.2023 - 03.2023
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Completed opening and closing procedures each day.
  • Monitored stock levels and wrote timely order supply requests to replenish merchandise.
  • Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
  • Demonstrated company core values in management and leadership, working with respect, honesty, integrity, inclusion and safety of others.
  • Oversaw daily store cleaning and general store maintenance to keep high company standards.
  • Solicited customer feedback to understand customer needs and constantly improve product offerings.
  • Set SMART goals for store team, developing staff abilities and increasing sales performance.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
  • Maximised profitability through efficient budgeting and identified opportunities for growth.

Investment Counsel

Dahsing Bank Private banking
Hong Kong
02.2022 - 07.2022
  • Supported clients in setting clear financial goals with plans to achieve them.
  • Consistently evaluated and evolved investment portfolios in calculated ongoing strategies.
  • Used expert knowledge of investment markets to create profitable financial strategies.
  • Evaluated financial statements, presenting key findings to stakeholders.


Branch Manager

Hang Seng Bank, Citi Bank
Hong Kong
10.2011 - 12.2021
  • Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
  • Resolved customer complaints quickly and professionally to maintain satisfaction.
  • Performed monthly and quarterly employee performance appraisals.
  • Interviewed and hired talented individuals with top-level strengths, improving overall talent and skillset for organisation.
  • Motivated sales teams to deliver faultless service, uplifting account activity.

Relationship Manager

Standard Chartered Bank
Hong Kong
10.2010 - 10.2011
  • Managed long-term customer relationships to increase revenue.
  • Delivered excellent customer service and proactively sought innovative ways to enhance service quality.
  • Maintained up-to-date knowledge of legislation and policy changes.
  • Researched financial products thoroughly to provide thorough, reliable client guidance.
  • Conducted face-to-face meetings with private clients, managing portfolio with £100M turnover.

Wealth Management Manager

HSBC
Hong Kong
12.2009 - 10.2010
  • Built and carefully managed loyal, profitable client bases.
  • Reported on overall portfolio management, outlining progress, issues and forecasting for effective planning.
  • Promoted new financial products for enhanced investment scope.
  • Briefed asset teams on daily priorities and delegated tasks to achieve them.
  • Advised clients on relevant insurance for maximised investment security.

Education

Electrical Installation Level 2 - Electrical

Salford City Skill College, Manchester
09.2023 - 06.2024

Bachelor - Business

Holmes institute , Sydney, Australia
09.2014 - 06.2016
  • Completed Bachelor degree Qualification
  • Focus on Business Administration

Certified Financial Planner (CFP cm) - Finance

The Institute of Financial Planners of Hong Kong, Hong Kong
07.2014 - 06.2016
  • Completed CFPcm Qualification
  • Course of study in Financial Planning

Diploma of Higher Education - Enterprise Computing

Hong Kong Institute of Vocational Education, Hong Kong
09.2003 - 07.2005
  • Course of study in Computing

Skills

  • Health and Safety Compliance
  • Electrical installation and repair
  • Electrical wiring
  • Stocking and replenishing
  • Team supervision
  • Food preparation and safety
  • Team player
  • Attention to Detail
  • Team oversight
  • Coaching and training
  • Hiring and training
  • Retail sales
  • Customer service skills

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Additional Information

20 years experience in Guitar and Bass with difference live gigs.

Affiliations

  • Guitar and Bass
  • Football

Certification

Enhanced DBS

Driving License

ECS Electrical Labourer (Green card)

Languages

English
Intermediate
Chinese (Cantonese)
Native
Chinese (Mandarin)
Fluent

Timeline

Salford City Skill College - Electrical Installation Level 2, Electrical
09.2023 - 06.2024
Senior Team member - Greggs
07.2023 - 06.2024
Painter and Decorator - Elements Deco
03.2023 - 05.2023
Assistant Store Manager - Domino's Pizza
01.2023 - 03.2023
Investment Counsel - Dahsing Bank Private banking
02.2022 - 07.2022
Holmes institute - Bachelor, Business
09.2014 - 06.2016
The Institute of Financial Planners of Hong Kong - Certified Financial Planner (CFP cm), Finance
07.2014 - 06.2016
Branch Manager - Hang Seng Bank, Citi Bank
10.2011 - 12.2021
Relationship Manager - Standard Chartered Bank
10.2010 - 10.2011
Wealth Management Manager - HSBC
12.2009 - 10.2010
Hong Kong Institute of Vocational Education - Diploma of Higher Education, Enterprise Computing
09.2003 - 07.2005

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GARY Leong Pong YU